What is going on with the quick keys in CC? Illustrator, InDesign and Photoshop?

What is going on with the quick keys in CC? Illustrator, InDesign and Photoshop? The delete key only works when it wants to as well? We (Co-Workers) all use our shortcut keys A LOT and these will sometimes work and sometimes don't work. It only started when we downloaded the new CC. What's going on??

The Arial Font works on the MacBook Pro, but it is not listed on the iMac.
By not listed, do you mean it doesn't show up in the font lists of apps you're using, or it literally isn't on the hard drive?
Look in the /Library/Fonts/ folder. That's the Library from the root of the drive, not in the System folder or your user account. Is Arial.ttf actually missing?

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