What is i can not contact the previous owner to unlock the activation log in?

i just bought a iphone 6. i was told that it was new but it seemed it was lost or stolen because i tried to activate it and i got an activation message i tried contacting the person at the number but no answer or reply how do i get to unlock the phone?

You can’t, and Apple won’t do it for you; the activation lock is an anti-theft measure. You may be able to get a refund for it.
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Similar Messages

  • HT201441 What if I can not contact the previous owner?

    I have purchased an ipad mini and tryied to reset it and I don't have the users info.  How can I reset it?

    If the Device has iOS 7 installed and you cannot contact the previous owner to remove the iCloud lock for find my iPhone you have a Device you cannot use.

  • HT204053 My iphone is now locked at activation screen.My old Iphone purchased from Japan to Vietnam nam.toi reset iphone without knowing the old icloud account and I can not contact the previous owner to do now iphone.

    My iphone is now locked at activation screen.My old Iphone purchased from Japan to Vietnam nam.toi reset iphone without knowing the old icloud account and I can not contact the previous owner to do now iphone.

    The phone is useless unless you can contact the previous owner. There is nothing anyone can do to help. If you are able to contact, the following contains instructions on what they need to do: iCloud: Activation Lock

  • How do you remove an apple id when you can not contact the previous user?

    I am working with a local Pawn shop that purchased an ipad from an indavidual. They restored the ipad and apparently, the contact info from the user is bogus. So, is there any way to get the apple id removed when you can not contact the previous owner? I have the serial number and any other info that may be needed.

    No, there is no way to remove the previous user ID. If the previous owners information was bogus the iPad is likely stolen.

  • HT201441 i have all ready erased my i phone 4 and i can not contact the previous owner so i cant make my phone do anything until i get the password please help

    hello every body i have reguler i phone 4 and i accidentily reset every to factory restore i can not contact the previous owner and as of now i make the phone do any thing please help i need to some how turn off the find my i phone app or erease his account thank you

    The Apple ID and Password that was Originally used to Activate the iDevice is required.
    Removing a device from a previous owner’s account

  • My iphone 4 is locked with icloud, but i can not contact the previous owner

    My iphone 4 is locked with Icloud, but I can not contact the previous owner. help

    gerardofromtijuana wrote:
    how u can contact the previous owner?
    thx
    The same way you would contact anyone.  Call them, e-mail them, speak to them in person, write a letter.  There are many ways to communicate with a fellow human.
    No one here would have the contact information for a random seller of an iPhone.

  • Hi help unlock the phone happened after we installed a new programa we can not get the activation password and ID, I know and still does not stop the phone bought in Israel and what documents should be sent to confirm that my phone Please read through the

    hi help unlock the phone happened after we installed a new programa we can not get the activation password and ID, I know and still does not stop the phone bought in Israel and what documents should be sent to confirm that my phone Please read through the help

    What I am saying is ..........
    The iPhone HAS to be active making calls on the UK carrier network for the carrier to identify as "theirs" and therefore eligible for the Carrier to unlock
    The way to achieve this is to use a PAYG sim making and receiving calls to establish a customer relationship  with the Carrier and then follow the Carrier's process to unlock
    With a PAYG it usually means adding a specified (by the carrier ) amount  usually £15 /£20 depending on the carrier
    This is how O2 function and according to Gemma  this is how Vodafone work

  • Why does it say itunes can not contact the ipod update server because you are not connected to the internet when i am connected to the internet?

    why does it say itunes can not contact the ipod update server because you are not connected to the internet when i am connected to the internet? i need to update my ipod i even changed the LAN settings and it stilll doesnt work

    Have you seen this article?
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  • HT201210 Why my Iphone can NOT contact the apple server update for fixing software problem?

    My iphone 2s is having software problem It can not contact Apple Server for fixing problem

    Download firmware from here
    iPhone1,1_3.1.3_7E18_Restore.ipsw
    save on your computer. Connect iPhone in iTunes. Option+Restore (Mac) or Shift+Restore pointing to the downloaded IPSW.

  • Good night there is a possibility to change the Apple ID password since it can not contact the former owner of the iphone 4 handset

    ood Night, can someone tell me if the possibility of changing apple id because i have an iphone 4 and apple can not enter the command to the User Torcar. obigado

    If you cannot contact the former owner of the phone, it is useless to you.  There is nothing you, Apple or any of us users on this forum can do.  That's the purpose of Activation Lock.

  • HT201441 I could not contact with previous owner's account. How can i activate my device?

    Hi All,
    When i update to new iOS 7. I could not activate my ipad 2. It's present "This ipad currently linked to Apple ID...". And hint a apple id is: m****@e....com. This account belong to owner. I did not have a password. But i knew apple id. My ipad 2 is second hand, i bought on ebay long time ago so that i could not contact with owner,
    How can i activate my ipad 2 ??? Please help !!!!
    Thanks and best regards.

    Read through this article to find if your device has an activation lock.
    http://www.macworld.com/article/2048739/get-to-know-ios-7-activation-lock.html
    If this is what you have - the news is bad:
    http://www.cultofmac.com/246755/why-ios-7s-activation-lock-is-a-disaster-waiting -to-happen/

  • TS1363 what if you can not see the iphone in the devices?

    I have tried everything to try to get the iphone to connect but windows will not recognize it even as a mass storage device.

    The reset link will only appear if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have one (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset.
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    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

    Hi
    I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
    I have a new ipad and can not buy anything on the app store until i can resolve this.

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • HT201441 What if you can't contact the pervious owner?

    What should I do?

    quman9 wrote:
    There are a lot o service online to unlock Apple ID but cost a lot.
    Apple policy has to change we all have all to wait. Not all of pepole with this problem are thieves and Apple now it.
    Nonsense, one can only unlock the activation lock with the correct Apple ID details.

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