What is ISU and CRM?
Can u give me information about ISU and CRM
Hi,
you may try this link first:
SAP CRM
Its a module which focus more on the customer focus and relationships maintained between the customer and the client.It focus more on various channels like Portal,Internet Sales,Telesales,Mobile Sales etc..
.CRM provides us with a 360 degree view of the customer.
2.In R/3 System we have the departmentalised approach and so for example if we need to get an information like "I have a 15 year old customer who likes Red Ferrari" its possible only in CRM and not in ERP.To be more clear,
Check out this link:
http://www.ebusinessteam.com/article.php?search=CRM%20and%20ERP:%20Two%20Worlds%20Apart,%20Two%20Worlds%20Alike
Read following,
3.ERP tries to build basis informational kernel for support of almost all operational and financial corporate process.CRM focuses on ways customers can be directly contacted .CRM can procatively identify and obtain better knowledge of requirement and needs of and successfully respond to the customers preference.
4.CRM is a business strategy supported by numersous system rather than system itself like ERP.New departments like marketing and custgomer interation centers came into play.
Check the below links :
Links to CRM Documentation
Brainstorming Discussion - Links to CRM Documentation
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
/message/1863167#1863167 [original link is broken]
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
CRM material
http://help.sap.com/saphelp_erp2005/helpdata/en/06/4f220a51d173478a0d60f01645d914/frameset.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/6a/0e1d3ba1f2ab13e10000000a11402f/frameset.htm
ISU:
Please check the link below :
http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dce68eafc11d18a030000e829fbbd/frameset.htm
Also check this ISU related table link.
http://www.sapetabap.com/ovidentia/index.php?tg=fileman&idx=get&inl=1&id=4&gr=Y&path=ABAP_TABLES&file=DB_for_ISU.ppt#256,1,Slide 1
Reward Points if found helpfull..
Cheers,
Chandra Sekhar.
Similar Messages
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We are implementing SAP ISU with Billing and Invoicing, next step would be the implementation of CRM for Utilities. In a part we are using the installation guide of Best Practices for Water Utilities, which presuppose the implementation of CRM. My question is the following: is it possible to do the implementation of billing and invoicing in ERP and afterwards move the billing and invoicing to CRM, without any big efforts?
Thanks in advance
MajaMaja,
The IS-U billing engine sits in the SAP for Utilities system. Today, there is not such a thing in the CRM system you can use to do the same. Same it is for invoicing, bill print etc. not to speak of FI-CA. You can't even replicate these objects to CRM.
The Water Template is not referring to such a thing. It is only levelling he way to a replication the standard objects, such as, business partner, from the ERP system to the CRM system.
I hope this answers your question.
Kind regards,
Fritz -
I have configured both CRM and IS-U
in the my CRM have assigned the roles of marketing, sales, service
so i get all the menus related to these sub modules on the web.
I want use CCS on the for creating business agreements and contracts on the web.
what is role i need to assign to my user id to get this?
do I need to any additional configuration to achieve the same?Hi,
Please use the business role "SALESPRO" in SAP CRM 2007, in order to create BP account and corresponding business agreements.
During the save of the business agreement, the SAP CRM Middleware will start the adapter object BUPA_MAIN and will send a Bdoc to the OLTP system, creating the Contract Account.
I hope it helps!
Regards,
Gabriel Santana -
Contract replication from ISU to CRM
Hi Experts
I have sucessfully replicated BP master data between ISU and CRM, Contract Account replication is done as well, i would like to replicate Contract from ISU to CRM. Any help will be highly appreciated.Hello,
Please see note 632749 for help with this issue.
Please also check the foloowing points:
1. Are there any contract account entries existing in the table 'TFK_BUAG_REF' (IS-U System).
2. Check the contract account entries in your IS-U system with the transaction 'CAA3'. Are they existing ?
3. The buag class entry in table 'TFK_BUAG_REF' (IS-U System) is corresponding to the buag class entry in your business agreement (CRM system).
I hope this is helpful.
Regards
Olivia
Edited by: Olivia Walsh on Jan 24, 2011 5:40 PM -
Replication of Custom Fields from CRM to ISU and Vice versa
Hi Experts,
We are working on adding Z fields on BP level. For this how does the replication of the values takes place from CRM to ISU or vice versa. What are the middleware enhancement we need to do in CRM side or in the ISU side. We would add the fields on web UI crm side by AET but at ISU side how we need to do that and how would the field values replicate in both the system.
A approach for adding BP custom fields in CRM and its interaction with ISU and vice versa would be appriciated.
Thanks,
MayurExcuse, you may enter more in detail?
I have created a custom field on BP using the AET would now like to replicate this custom field in BP also in ISU.
I can do all this using the EEWB, but I would avoid it, since, in ISU we already have custom fields on BP, I just can not link them with CRM. -
Im new to CRM, can any body say about the BPEM. What is it and how work on?
Hi SAP Gurus,
Im new CRM, Can any body say me what is BPEM and how can i work on it. Is it present only in ISU ? or can i see it in CRM also?
Thanks in advance.The line in question can be split up into 3 different lines.
a[n] = next;
System.out.println(a[n]);
n++; -
What's the difference between CRM 5.0 and CRM 2007?
Hello Experts:
I will join a CRM upgrade project(from 5.0 to 2007). Now I am using CRM5.0.
I have a question:
What are the main differences between CRM 5.0 and CRM 2007? Should my ABAP/Dynpro programs be changed to fit 2007?
Thanks.
LiuBoHi Bo Liu,
There are lot of functional changes to CRM 2007 from CRM 5.0.
You can check the functional differences for each scenario of CRM in the below link.
https://websmp106.sap-ag.de/CRM
For features and benefits of CRM 2007, you may refer the below link.
http://www.sap.com/solutions/business-suite/crm/CRM2007_features.epx_
Hope this helps!!
Thanks and Regards,
Pavan Kumar Gali. -
Replication of BP Relationships --- ISU to CRM
Hi All -
We have an ISU ECC 6.0 Ehp 4and CRM 7.0 sp3 system.
I am trying to set up the replication of Business Partner Relationships.
I am using the cookbook avbl in Service Marketplace.
I have a couple of questions.
1. The cookbook says something about Business Partner Contact Persons (in table KNVK) as not being a part of the replication. When I create a contact person for my ISU Business Partner the relationship (Contact Person BUR001) gets created in the BUT050 table. So, what exactly is the document trying to say about Business Partner Contact Persons (in table KNVK) ?
So, anyways I did all the configuration.
a. Checked the internal number ranges that the relationships will use and made sure everything is good.
b. I added the entries to the COM_BUPA_CALL_FU table in ISU. Deleted the other entries in the table as mentioned.
c. Added the entries in the CRMC_BUT_CALL_FU CRM tables as mentioned.
d. I ran into some transport issues here and hence had to delete entries from CRMC_BUT_CALL_FU CRM tables for BP Relation type and reenter them from an excel back up.
When I try replicating a Contact Personfrom ISU to CRM I can see the relationship data in CRM middlewarein the SMW01 queue with the status being processed. But there is no relationship in CRM. I can't see it. Here are the entires I have in the CRMC_BUT_CALL_FU CRM. Am I missing any entry I should need to make the relationship get created in CRM from ISU?
BPOUT BUPR 100000 CRM_BUAG_MAIN_GET_ID_LIST
BPOUT BUPR 1000000 MERGE_BUPA_CENTRAL
BPOUT BUPR 1300000 CRM_BUPA_BDOC_BPR_FILL_DATA X
BPOUT BUPR 1400000 CRMPHA_BR_BDOC_FILL_DATA
CRMIN BUPR 10000 FS_BPREL_DIST_CRITERIA_ROLE
CRMIN BUPR 50000 CRM_BUPA_BDOC_FILTER_REL X
CRMIN BUPR 100000 BUPA_MWX_BDOC_MAP_REL_CENTRAL X
CRMIN BUPR 110000 CRM_ISM_BUPA_UP_CURRSTATE_SET
CRMIN BUPR 200000 CRM_BUPA_BDOC_MAP_REL X
CRMIN BUPR 900000 CRM_BUPR_RESTRICT_CONTACT
CRMIN BUPR 1000000 MERGE_BUPR_CENTRAL
CRMIN BUPR 1100000 CRM_BUPA_INBOUND_REL_MD
CRMIN BUPR 1200000 CRM_BUPA_BDOC_MAP_REL
CRMIN BUPR 1300000 CRMPHA_MWX_BDOC_MAP_REL_PHARMA
CRMIN BUPR 2000000 MERGE_BUPA_FINSERV
CRMOU BUPR 100000 BUPA_MWX_BDOC_BPR_FILL_CENTRAL X
CRMOU BUPR 200000 CRM_BUPA_BDOC_BPR_FILL_DATA X
CRMOU BUPR 1200000 CRM_BUPA_OUTB_BPR_FILL_MD X
CRMOU BUPR 1300000 CRM_BUPA_BDOC_BPR_FILL_DATA X
CRMOU BUPR 1400000 CRMPHA_BR_BDOC_FILL_DATA
MERGE BUPR 1000000 MERGE_BUPR_CENTRAL
R3AIN BUPR 1000000 ABA_BUPR_MAP_PROXY_TO_DDIC X
R3AOU BUPR 2000000 ABA_BUPR_MAP_DDIC_TO_PROXY X
Thanks in advance for the help.
Regards,
Pradhip.SPradhip:
I am not sure about that line - but contact persons are replicable with the correct middleware configuration.
regards,
bill. -
Initial Load of contract from ISU to CRM
Hi All,
We are working on the replication of contract from ISU to CRM.
We have done all the necessary setting,like assigning default product,running ecrm_generate_everh report etc
When we are running initial load on SI_CONTRACT,only single BDOC is getting generated which is error free but still it contains no data.
Since its without an error ,we are not able to figure out whats the error is.
Regards
NikhilHello Nikhill,
Could you resolve the problem?? I've a similar error, the BDoc is empty. The table everh is filed but the fields contractpos and contarcthead have value '0000000000000000' i think that is the problem. ANd the recport ECRM_CHECK_EVERH say that are misiing contracts.
Could you help me please!!!
Thnks!! -
HI experts
We are currently running CRM 5.0 Now we plan to implement SAP-ISU.Can we implement the same on existing CRM system or we have to go for separate system.
please suggest links to down load the Installation guides and medai for ISU and documents related to ISU
Points are rewarded
Regards
Kumargrosso.d79 wrote:
Dear all, i write becasue I need some explanation about WEBUI and SAPGUI on CRM 7.0, because i've no experience on that.
> Is it true that doesn't exist SAPGUI on CRM 7 ?
> I've the following doubts.
> I'm going to update my CRM 5.0 to 7.0 and I've a lot of custom development that needs SAP GUI: custom report, module pool, function module. What happen to them on CRM 7.0 ? I have to use WEBUI or can I continue with the old SAP GUI ?
> And another thing: the following transaction can be used on CRM 7.0 ?
>
> CRM_MKTPL - Market planner
> CRMD_PROF_CHAR - Segment Builder
> SE37, SE38, SE80 to change program/data dictionary.
>
> At the end...I'm intersted to know if there is the possibility to continue with SAP GUI and to ignore the new WEB UI.
> Thank you in advance
>
> Davide
Davide,
Gui would continue to be there for back end stuff. Tables (SE11) you would still continue to display, maintain. Creation of function module (SE37), report programs (SE38), lots of basis adminstration stuff, batch job scheduling and such stuff would still be done though SAP GUI.
Though SAP is trying to move many things to UI - such instead of EEWB, most of the functionality can be achieved through new AET.
CRM_MKTPL --- not suported, it will give you error message 'SAP GUI transaction CRM_MKTPL is no longer supported; use CRM WebClient UI'
CRMD_PROF_CHAR - you can still open this in CRM 7.0
CRMD_ORDER - you can still open this in CRM 7.0
Mostly marketing related developments (including TPM) will be taken care of by Web UI as this is newly developed area with lots of enhancements coming up - and GUI use would be reduced day by day even for configurations going forward.
Important is - for almost everything that is done in older versions - there is something in CRM 7.0 that you can use to do that in a better way, so not to worry.
Best Luck!
Thanks,
Rohit -
Hardware Spec for SAP ISU 6 + CRM IDES 7
Hi,
What would be a recommended hardware spec required to run SAP ISU 6 + CRM IDES 7 with atmost 4-5 concurrent users?
I plan to implement it using CentOS & SAP MAXDB.
Thanks & Regards,
SumithHi,
As the concurrent users seem to be less, you only need to ensure disk space (for an ERP and CRM IDES you would need atleast 600-700GB) along with appropriate page file size of approx 120-140GB.
As for CPU/RAM: a 2 CPU/8Cores (Intel/AMD 2.08GHz) with 32GB RAM should do well enough.
However, if you plan to do the setup for productive environment please use the SAP Quick Sizer tool.
Regards,
Srikishan -
External access to Portal and CRM B2B
Hi,
We have the sap portal and also CRM Java ..we have deployed the CRM Business package on the portal and used the portal IView to call the CRM java application. What is the best way to expose both the portal and CRM java to the external users?
I know we can achieve this using sap webdisatcher, but there are certain limitation in sap webdispatcher when dealing with two separte host name..so please let me know how expose both portal and crm to the external users.
ThanksFirst of all you need to have your network infrastructure in terms of Security Zones, SAP has a standard recommendation that I have always use when possible for growing your landscape and exposing your Solutions to either internal or external users:
http://help.sap.com/saphelp_nw70/helpdata/en/9d/44d7bc73ddce4f96f09de874350e78/content.htm
Depending on your security needs you can have 2 portals 1 external facing portal and one internal facing portal, or just 1 portal installed in the Inner DMZ , there is no formula is what your Architects prefer and there are pros and cons in any scenario.
Now answering your question you do not need to expose both instances (CRM and Portal) you only need to expose SAP Portal because the purpose of Portal is to provide a single point of access to your u201Cbackendu201D solutions in your case. So Sap Web Dispatcher will be good choice or you can use a Hardware Load Balancing, if this is for external users then you need HA.
Hope this helps.
Juan Jose Alvarado -
Relationship Between ECC Customers (Contact Persons) and CRM BP
Hello,
I am new to middleware and need some help with the relationship between ECC customers/contact persons and CRM business partners.
We are transferring via bdoc this information from ECC to CRM.
Which bdoc types are used when transferring customers/contact persons? I believe it is BUPA_MAIN but am not too sure. How is the relationship between customer its contact person transferred? Is this done through BUPA_REL? I looked at the segment fields in SBDM but am not too sure how to understand the relationship...
Thanks for the help!
Regards,
TiffanieThanks! With the initial load, how do I check what fields are being passed in the bdocs?
I tried to look for customer_main, customer_rel in SBDM and couldn't find it. Instead I used BUPA_MAIN and found some segments but couldn't find all the data that was being transferred (e.g. customer name, address, etc...) Where do I find all the fields contained in the bdoc?
I see them in SMW01 when I view the bdoc contents but can not find the actual structure (data fields) that are being brought in from ECC.
Thanks!
Tiffanie -
Communication between ECC and CRM
Hello,
I am in phase of showing communication between SAP CRM 5.0 and ECC 6.0.
I am struggling with finding some simple transactions which are common in both, with which I can show correct connectivity between ECC and CRM.
I need to save some data from CRM and access the same via transaction within ECC, save some data via ECC and access it via CRM. I already established RFC link between ECC and CRM.
Probably communication between SD module of ECC with CRM.
Can you please help me out with this, a clue/correct direction will be of very helpful. Basically I want to know, what transaction I can use for same.
Any help is really appreciated.
Thanks
-VishalHi Glenn,
I followed all steps in document mentioned above. In the end during execution of transaction I selected appropriate source and destination, when I click start transfer objects, it gets stuck in waiting phase.
Among those steps I was not able to perform step#10. Creating Subscriptions for OLTP. My ERP is not displaying this option under subscription wizard. Should it be reason for not starting transfer ? I also do not see ERP logon screen when I select transfer.
My another question is when transfer will complete, where I'll be able to see transferred objects within ERP database ?
Thanks
-Vishal -
What is new about CRM 7.0 pricing
Hi Folks,
Please help me In knowing what is new about CRM 7.0 Pricing compares to CRM 2007?
Edited by: nnrsdn68 on Oct 27, 2011 12:36 PM
Moderation: Locked. Rule number one: Try to find the answer first. [See rules of engagement|https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement]
Edited by: Joaquin Fornas on Oct 27, 2011 9:07 AMOne thing that is mentioned, but not really emphasized, is that the zooming when opening and closing Apps is now gone when the reduce motion setting is enabled. I guess too many people where claiming sea sickness and Apple wanted to avoid lawsuits.
Now the nay sayers will have to refocus their efforts and complain about the font and the icons.
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