What is my next step if Apple Tech support does not solve a problem?
Apple Tech support and engineers have not been able to solve an iCal / iCloud issue.
What do I have to do next to be able to use native apple Calendar app with my iCloud calendar?
Ron
<Email Edited by Host>
Perhaps tell us what the problem is, and maybe someone here can help?
Make sure to include all relevant info (OS versions, what the problem is, what you have tried to resolve it).
Similar Messages
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After I installed mountain lion my back button frequently does not work because the prior screen does not appear iunder History. Apple tech support was not able to fix the problem. Does anyone have any suggestions?
lbryan1987 wrote:
I dont want the button problem solved i need to know how to restore the phone without using that button or going into settings
You don't in the condition it's in. You will either have to get the phone replaced by Apple or pay a 3rd party to repair it.
there seriously should be more than two ways to solve this other wise apple is useless and we will never buy another apple product.
Seriously? It's physically broken! -
Tech Support Does Not Want To Help
OK, Does anyone know if Technical Support reads these threads or is anyone who reads these in Tech Support?
I was told by Tech Support 9 days ago that I was being escalated to the next level to figure out why I could not install the Creative Suites 4 Web Premium SE software. And that was the end of Tech Support's help. Their answer when you call back is wait longer. What the heck is that???
I used to think Dell had the worst Tech Support, NOT ANY MORE. Adobe is by far the worst and the least knowledgeable and/or least trained!!!!!
Seriously, if you want to help me install CS4 software, YOU NEED TO BE TALKING TO ME!!!!! You need to be looking at what my computer is saying in response to what is being tried.
I am an average user, not a computer expert. I can not get this software to install on my own. So Tech Support, if you are out there, HELP ME!!!
Days trying to install: 12 - Hours I will never get back: 56
Sorry, but Thanks for listening.Bob,
I am running:
Windows Vista SP2 Home Premium Ed. as 32-bit,
I have: a 2.2GHZ processor, 2.0GB of RAM and about 15GB of free Space.
What more would be helpful to know?
See my whole story in the "Also can't install CS4...Help!" forum thread.
I have also since reinstalled Adobe Reader 8.1.2 (I'm in school and I
need to be able to read pdf's)
I have also installed PC Tools AntiVirus software (choosing not to
reinstall McAfee, there are issues with their software too).
And I have installed MicroSoft Visual Studio 2008 for school.
I know I bought the whole Wed Design Suite, but what I need at the moment
is Photoshop Extended for one of my classes.
I hate to keep complaining about Adobe, but they are like a Black Box with
no time concerns.
Thanks for your time and any help you can send my way.
Terry -
I cannot send or receive group text messages and picture messages / MMS. The settings on Messages are already set to receive group texts but it does not help. What should I do?
Wow, 1yerdua. That's far too long to be having this messaging trouble. We want to find the resolution fast! If you turn off your Lumia's WiFi (Menu > Settings > WiFi), are you still able to access data-oriented applications like Internet Explorer? Have you been to other areas of the state/country and experienced the same trouble?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport -
My points above lay out the problem and I get messages telling me it can't find the files....Why is it not working when it did just fine right up until you came out with version 4???
Any suggestions? I may have to go to another browser, but I have always like your product best.You are welcome. There has never been a need to move that one before, but try it since you can always put it back.
If the same, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
Safe Mode - About
Safe Mode - Yosemite -
I had no problem using a download wizard Java applet to download file to my computer from an SFTP site using Firefox. When I tried to do the same thing with Chrome, I was told to download the latest plugin. Once I did that, I receive the following message when I run the downlaod wizard:
The Java Wizard cannot run.
Please configure your browser to allow Java applets to access the filesystem.
I got the same message using Firefox and Chrome. However, I have no problem using IE to run the same download wizzard. Please help.If the problem is with a site that is hosted using MOVEit DMZ by Ipswitch, please notify the site owner of the issue and ask them to apply the patch that is available on the support site to resolve the issue.
This is a better resolution than downgrading your version of Java that was updated due to security issues. -
TS1389 the above steps are still not solving the problem
Following the steps recommended in http://support.apple.com/kb/TS1389 does not solves the problem.
Did someone had the same problem and was able to solve this ?sudo rm -rf /Volumes/Elements/.Trashes/$UID/*
this excatly how i kept the commands guess i didn't know those were two seperate commands,,all my office works were inside the folder name Documents in Mac Os disk... now its not there the games are still there and all other applications ,, just the desktop items and document folder is dissappared and it no longer visible,,, not even in my backup....
after i dragged an item from trash can the display was like
MacBook-Air:~ mac$ sudo rm -rf /Volumes/Elements/.Trashes/$UID/*/Volumes/Elements/.Trashes/502/broucher\ copy.psd
After this the document were deleted ,,, is there anyway i could recover that file it means a lot,, if you could help,,,all.. this happened because the trash can is empty but as i join the drive there are the files in trash that i deleted from external drive as a result no matter how much i delete the external drive shows no increase in space available..pelase suggest.. i even tried trash it didn work.... -
I rented two HD movies on Apple TV, both at the same time. I was able to watch one, but the second says - "error while loading this content, try later" - well I tried later numerous times and continue to get the same message. What is my next step??
No, the film will be available for 30 days, but once you start watching it the clock will start running and it will expire after 24/48hrs (depending on location).
You said you rented on Apple TV, which has no accessible storage. When you choose to watch it starts to cache to the small flash drive, which is then flushed when you access another movie (or any other content). Everything is streamed so it will need to load each time. If you want to store any content you need to do so via computer.
Network issues can also contribute to seeing such an error. If on wifi, try ethernet. Make sure DNS is set to auto (settings - general - network). You can also see the status of your network by getting a report (istumbler, netstumbler or similar), to look for signal strength, noise, nearby networks.
Other services use adaptive streaming so they won't be much of an issue. -
When I started my Mac the screen was white with the Apple logo and power motion icon running. I attempted to turn off Mac then a message stating "Debugger called: <Button SCI>. Also "Waiting for remote debugger connection." What is my next step?
Hi , and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
And sorry to report that OSX is more Widows like than ever, but….
If that doesn't help Reinstall the OS. -
I was trying to do a favor for my gf, and I accidentily on purpose uninstalled bonjour. It has seemed to really screw up iTunes for me. What are my next steps to get this back to normal? I have downloaded and using the icloud and ios5. I have two iPhones 3gs and our iPad2. And our computer is windows xp(yes it is time for an upgrade)
Try the troubleshooting help here. http://www.apple.com/support/iphone/assistant/phone/
You may need to restore your iPhone.
If it won't restore, try here. http://support.apple.com/kb/ht1808
If nothing helps, you need to contact Verizon for information for an exchange or refund. This is a user to user forum, not Apple.
Apple's policy for a refund or exchange is within 14 days of purchase. Verizon's policy may be different.
Definitely try restoring .. hopefully you won't have to go through the hassle of an exchange. -
I downloaded Mountain Lion in my i have macbook pro retina display last month. but I don't get airplay the option on my macbook. I went to display preferences, but the airplay is not available. What is the next step?
You also need:
Apple TV (2nd or 3rd generation) with software update v5.0 or later. -
Hi there, I have an older version of 10.5.8. What is the next step to upgrade to the latest version of 10.9 Maverick?
Thanks in AdvanceIf yours is a PPC iMac (G4 or G5) you cannot upgrade further.
If it is an Intel iMac:
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
(NB: PowerPC applications can still be run in Snow Leopard using Rosetta, but they will not work in later versions of OS X.)
The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard to bring it up to 10.6.8, or download the combo update from here:
http://support.apple.com/kb/DL1399
Check via Software Update whether any further updates are required, particularly to iTunes.
You should now see the App Store icon in iTunes, and you now need to set up your account:
http://support.apple.com/kb/HT4479
You can now upgrade to Mavericks OS 10.9 for free IF you have one of the following Macs, with not less than 2GB of RAM, and at least 8GB of available space on your hard drive:
iMac (Mid-2007 or later)
MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
MacBook Pro (13-inch, Mid-2009 or later), (15-inch, Mid/Late 2007 or later), (17-inch, Late 2007 or later)
MacBook Air (Late 2008 or later)
Mac Mini (Early 2009 or later)
Mac Pro (Early 2008 or later)
Xserve (Early 2009)
iCloud system requirements:
http://support.apple.com/kb/ht4759
If you cannot run Mavericks you can purchase the code to use to download Lion from the App Store (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard):
http://store.apple.com/us/product/D6106Z/A/os-x-lion
or Mountain Lion:
http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion -
Rebuilding iTunes Library...What is the next step ?
Hi:
I tried follwoing your advice.
I can do the Ctrl-A to select all songs in the iTunes libary.
I can right-click and select Delete,
but when I do, I do not get the 3 options that you mentioned
(Cancel, Keep Files, and Move To Recycle Bin)
I get a dialog box stating:
Are you sure you want to remove the selcted songs from your iTunes library?
These songs will also be remove from any iPod or iPhone which synchronizes with your iTunes library.
Why am I not getting the options you stated above ?
I have seen you oprions on a Mac at best Buy, but I am running an HP laptop under Vista Home Premium.
Then has a Remove or Cancel button to be clicked.
If I follow through with the above, will it wipe out my music library ?
How do I go about rebuilding the databse ?
Thank you
DaleB
HP dv6500z laptop Windows Vista
==========================================================================
Toocan
Posts: 54
From: Gauteng, South Africa
Registered: Jul 23, 2008
Re: iTunes forgets my CD files...how do I rebuild tune database?
Posted: Aug 17, 2008 10:27 PM in response to: DaleB Reply Email
Sorry DaleB, I have redone my library so many times, I forgot about this prompt. Just click 'yes'/'remove' to that question.
Reloading the library will only make your iPod resync again, thats all.
Intel Windows XP Pro P4, 3.4GHz, 3GB RAM, XP SP3 - iPod 80GB Classic
===========================================================================
DaleB
Posts: 145
Registered: Jan 18, 2006
Re: iTunes forgets my CD files...how do I rebuild tune database?
Posted: Aug 18, 2008 4:02 AM in response to: Toocan Reply Email
Hi:
You tell me to click "Yes" / "Remove" when prompted by iTunes with
"Are you sure you want to remove the selcted songs from your iTunes library?"
but when I do, I do not get the 3 options that you mentioned
(Cancel, Keep Files, and Move To Recycle Bin) ?
What is the next step ???
I don't want to accidentally erase my Library.
Thank you
DaleB
==============================================================================
DaleB
Posts: 145
Registered: Jan 18, 2006
Re: iTunes forgets my CD files...how do I rebuild tune database?
Posted: Aug 18, 2008 4:13 AM in response to: Toocan Reply Email
Hi:
A related issue.
I made a copy (backup ?) of the Music folder in Windows Vista Home Premium 32-bit OS, to my Desktop. If something corrupts the Music in iTunes, will this be a "good enough" backup to be able to restore the music by moving it back into the Music folder, or will soemthing be missing ?
Thanx !
DaleB
==============================================================================What is it you want to do? If you want to clear your library and start it over with the same media files already on your computer, the way you are doing it is both more work and dangerous (you could lose files accidentally if you hit the wrong button).
Assuming you backed up your library elsewhere, you will have an "iTunes Music.itl" file, or at least you do with XP. I am not sure if Vista works any differently. This is the file that is the database file that contains all the info about what is in your library, playcounts, ratings, etc. If you don't have that backed up somewhere else with your library, you should do that. If you periodically back up just that file, you can rebuild your library assuming the media files are not lost.
So to clear our your current library, simply grab the iTunes Music.itl file in your iTunes folder and drag it to the desktop or the trash. Open iTunes and you should now see a blank library. Close iTunes, you will find a new iTunes Music.itl file has been created (representing the new blank library. To restore your old .tl file, simply drag your back up copy and overwrite the newly created blank library iTunes Music.itl file. That's it.
Alternatively, you can File -> Import the .xml file that is also created and maintained by iTunes in the same folder as the iTunes Music.itl file. But Apple does state the XML file doesn't quite have everything contained in the iTunes Music.itl file, although it isn't clear what exactly is missing, at least not to me.
Cheers,
Patrick -
I need to upgrade from Mac OS x 10.6 8 what is the next step?
I need to upgrade from Mac OS x 10.6 8 what is the next step?
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase a redemption code at the Online Apple Store: OS X Mountain Lion. Mountain Lion is $19.99 plus tax. Use the code to redeem a download of Mountain Lion from the App Store. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later.
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model
Identifier 5,1 or later.
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later.
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later.
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later.
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later.
7. Xserve (Early 2009) - Model Identifier 3,1 or later.
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks/Yosemite- System Requirements
Macs that can be upgraded to OS X Yosemite
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps. -
I have Mac OS X version 10.5.8 and so im wondering what is the next step i need to get. i have tried to get snow leopard and other things and not having any lukck . can any one help me out pls.
If your Mac meets these requirements:
http://support.apple.com/kb/SP575
then you can order a Snow Leopard disk and install it.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Ciao.
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