What is my next step?

I've sent my Canon 5D Mark III in for service, explaining the problem and how it can be duplicated.  I received the camera back (they were very fast!) but they said they could not duplicate the problem.  Needless to say, the problem is still there; the camera was not fixed.
This camera is less than four months old and still under warranty.  It cost me $50 (shipping and insurance) to send it to them and I get it back with no fix?! 
My previous thread explaining the problem is here:
http://forums.usa.canon.com/t5/EOS/5D-Mark-3-Shutter-Release-or-Self-Timer-Mystery/m-p/90860/highlig...
The problem continues.  I can duplicate it at will when shooting in low, direct sunlight (e.g., mornings or late afternoon).  I was out yesterday with a friend who also has a 5D Mark III and we ran tests to see if his camera exhibited the same behavior under the same shooting conditions.  It does not.  There is a problem with my camera!
What do I need to do now in order to get my camera fixed or replaced?
Thank you for any advice.
Bev

Thank you for your reply. 
Yes, that is exactly what is happening.  Have already figured that out.  But I shouldn't have to "duct tape" a $3000 camera to make it function properly!  I can put a piece of black tape over the IR sensor and not have the problem.  And when shooting handheld, my finger covers the IR sensor, so there's no problem.  But most of my shooting is tripod-mounted, outdoors, and the IR sensor is exposed.
There is a defect somewhere and all I want is for Canon to fix it or replace it.  They've already had it in to fix and said they could not duplicate it.  I don't think they tried very hard.
Bev

Similar Messages

  • I was trying to do a favor for my gf, and I uninstalled bonjour. What are my next steps with the cloud and ios5

    I was trying to do a favor for my gf, and I accidentily on purpose uninstalled bonjour. It has seemed to really screw up iTunes for me.  What are my next steps to get this back to normal? I have downloaded and using the icloud and ios5. I have two iPhones 3gs and our iPad2. And our computer is windows xp(yes it is time for an upgrade)

    Try the troubleshooting help here.  http://www.apple.com/support/iphone/assistant/phone/
    You may need to restore your iPhone.
    If it won't restore, try here. http://support.apple.com/kb/ht1808
    If nothing helps, you need to contact Verizon for information for an exchange or refund. This is a user to user forum, not Apple.
    Apple's policy for a refund or exchange is within 14 days of purchase. Verizon's policy may be different.
    Definitely try restoring .. hopefully you won't have to go through the hassle of an exchange.

  • What is the next step after editing or triming a video ? What type of file format to save and what to do after that ?

    what is the next step after editing or triming a video?
    what type of file format should be save and what to do after that?

    In the early days of digital video editing, an export render could take hours!  Not many applications are as hard on system resources as video editing, and rendering the final edit is probably the most system intense action of all.  
    Head on over to the Premiere Pro Hardware forum to see what sort of computer hardware the pros use for NLE (non linear editing), or to the PPBM5 site for a better look.
    PPBM5 Benchmark
    Also check out the specs on the Video Guys website

  • The first time I connected my new My Passport portable hard drive to my Mac, the message asking if I want to use the drive to back up with Time Machine did not appear.  What is the next step?

    The first time I connected my new My Passport portable hard drive to my MacBook Pro, the message asking if I want to use the drive to back up with Time Machine did not appear.  I would like to set it up to do this.  What would my next step be?

    Drive Partition and Format
    1. Open Disk Utility in your Utilities folder.
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.
    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
    6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
    Open Time Machine preferences to select this drive for use as the backup drive. Turn on Time Machine.

  • Once I receive my Network Access Code(N.A.C.) for iphone 5 what are the next steps I follow to unlock my phone from vodafone to use on another network???

    Once I recieve my Network Access Code(NAC) for my iPhone 5, what are the next steps I follow to unlock it from vodafone to use on another network???
    I have my other nano sim ready and waiting to port my number to it, but im just waiting on vodafone to email me the NAC code, which i checked up that I was eligible for!!!

    Ok many thanks for telling me this BUT 1 last thing, once vodafone get back to me then is it just a matter of plugging my iphone into itunes and letting it sync? Like will a message be displayed or anything on screen letting me know or confirming that the phone has been unlocked...???

  • Hi there. I bought and downloaded photoshop elements 13 today. When I tried to set it up and was prompted for the serial number, the one I was given and subsequently entered ( correctly ,I checked numerous times) was seems invalid. What's the next step?!

    hi there, I bought and downloaded Adobe photoshop elemts 13 today. When trying to set it up, I was prompted for the serial number which upon being entered was deemed invalid. I know the serial number is the correct one. What is the next step, how do I contact Adobe store?!?

    Error "The serial number is not valid for this product" | Creative Suite
    if that doesn't help, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

  • I downloaded Mountain Lion in my  i have macbook pro retina display last month.  but I don't get airplay the option on my macbook.  I went to display preferences, but the airplay is not available.  What is the next step?

    I downloaded Mountain Lion in my  i have macbook pro retina display last month.  but I don't get airplay the option on my macbook.  I went to display preferences, but the airplay is not available.  What is the next step?

    You also need:
    Apple TV (2nd or 3rd generation) with software update v5.0 or later.

  • What is the next step after ABAP ? Need resources for SAP structure

    Hello,
    I have learned ABAP and now it is time to use it to write SAP programs. But what is the next step?
    From where can I get information about SAP tables to proceed?
    I have 2 ABAP books but they only provide the syntax for ABAP. After learning that, I am finding trouble in knowing on which objects/tables to apply it on.
    For example, I want to know that when I use the CV01n to create a file, what happens in terms of internal SAP tables?
    If I select multiple files in the search result "CV04N" which table should I access to get these selected files?
    Basically does anyone know where I can find such resources in order to understand how to proceed in developing SAP application ?
    Regards.

    Hi HASSAN,
        For Learning the Business part of  ABAP, (That is what is missing for you i.e the tables and their relations), i would suggest you to take one module at a time.
    Like MM(Material management) or SD(Sales and distribution) etc.
    Refer this link to know the business part of the SAP:
    MM:
    http://help.sap.com/saphelp_47x200/helpdata/en/96/df293581dc1f79e10000009b38f889/frameset.htm
    SD:
    http://help.sap.com/saphelp_47x200/helpdata/en/dd/55f33e545a11d1a7020000e829fd11/frameset.htm
    Regards,
    Ravi

  • After creating a object of bapi what is the next step to do to create bapi

    after creating a object of bapi what is the next step to do to create bapi  completely,
    thank you,
    Regards,
    Jagrut BharatKumar Shukla

    Please check the link..
    http://www.erpgenie.com/abap/bapi/example.htm

  • What is the next step to learn acoustic guitar after the basic garage band

    I have basic garageband that came with my iMac  and I want to know what is the next step up to be taught acoustic guitar?

    A good teacher will help you learn faster, PRACTICE!

  • I've downloaded Lightroom 5.6 today but it won't completely load before windows pops up and says that it has encountered a problem and is shutting the application down. What is my next step....thanks?

    I've downloaded Lightroom 5.6 today but it won't completely load before windows pops up and says that it has encountered a problem and is shutting the application down. What is my next step....thanks?

    If you use extensions like <i>Adblock Plus</i> or <i>NoScript</i> or <i>Flashblock</i> that can block content then make sure that such extensions aren't blocking content.<br />
    You can see the installed Firefox extensions in "Tools > Add-ons > Extensions".
    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

  • Hi there, I have an older version of 10.5.8. What is the next step to upgrade to the latest version of 10.9 Maverick

    Hi there, I have an older version of 10.5.8. What is the next step to upgrade to the latest version of 10.9 Maverick?
    Thanks in Advance

    If yours is a PPC iMac (G4 or G5) you cannot upgrade further.
    If it is an Intel iMac:
    Start by checking if you can run Snow Leopard:
    Requirements for OS X 10.6 'Snow Leopard'
    http://support.apple.com/kb/SP575
    (NB: PowerPC applications can still be run in Snow Leopard using Rosetta, but they will not work in later versions of OS X.)
    The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
    http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
    and in the UK:
    http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
    When you have installed it, run Software Update to download and install the latest updates for Snow Leopard to bring it up to 10.6.8, or download the combo update from here:
    http://support.apple.com/kb/DL1399
    Check via Software Update whether any further updates are required, particularly to iTunes.
    You should now see the App Store icon in iTunes, and you now need to set up your account:
    http://support.apple.com/kb/HT4479
    You can now upgrade to Mavericks OS 10.9 for free IF you have one of the following Macs, with not less than 2GB of RAM, and at least 8GB of available space on your hard drive:
    iMac (Mid-2007 or later)
    MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
    MacBook Pro (13-inch, Mid-2009 or later), (15-inch, Mid/Late 2007 or later), (17-inch, Late 2007 or later)
    MacBook Air (Late 2008 or later)
    Mac Mini (Early 2009 or later)
    Mac Pro (Early 2008 or later)
    Xserve (Early 2009)
    iCloud system requirements:
    http://support.apple.com/kb/ht4759
    If you cannot run Mavericks you can purchase the code to use to download Lion from the App Store (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard):
    http://store.apple.com/us/product/D6106Z/A/os-x-lion
    or Mountain Lion:
    http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion

  • HT201442 What is the next step if the above does not work?

    What is the next step if following the steps on the web site does not work?

    You take that step, what ever it tells you, when you get there.
    No reason to project....

  • What is the Next Step after MCSE

    I need to know what is the Next Step after MCSE massaging ?
    and what is the top certificate in Microsoft

    Hey Mohamed,
    I agree with Danny, he explained perfectly. 
    MCSE Certification is the highest in servers, DB, etc. .. (except from Office where different certifications)
    MASTER degree have now only for Microsoft Office. 
    See all qualifications for office following link 
    https://www.microsoft.com/learning/en-us/office-certification.aspx 
    Or details of the MASTER link 
    https://www.microsoft.com/learning/en-us/mos-master-certification.aspx
    Please Mark This As Answer if it helps to solve the issue
    Tzuri Ben Ezra | My Certifications:
    CompTIA A+ ,Microsoft MCP, MCTS, MCSA, MCITP
    |
    FaceBook: Tzuri FaceBook | vCard:
    Tzuri vCard | 
    Microsoft ID:
    Microsoft Transcript 
     |

  • Project online licenses is purchased via OLP, what is the next step to use project online?

    hi,
    Project online licenses is purchased via OLP (Open License program), what is the next step to use project online?
    tnx

    I recently had this with a client using Exchange Online.  You should have recieved a Microsoft Licence Confirmation.  
    From memory I had to login to the OLP tool, and associate these with an O365 account.  Your reseller who you bought the licences from should be able to help
    Ben Howard [MVP] | web |
    blog | book

  • Rebuilding iTunes Library...What is the next step ?

    Hi:
    I tried follwoing your advice.
    I can do the Ctrl-A to select all songs in the iTunes libary.
    I can right-click and select Delete,
    but when I do, I do not get the 3 options that you mentioned
    (Cancel, Keep Files, and Move To Recycle Bin)
    I get a dialog box stating:
    Are you sure you want to remove the selcted songs from your iTunes library?
    These songs will also be remove from any iPod or iPhone which synchronizes with your iTunes library.
    Why am I not getting the options you stated above ?
    I have seen you oprions on a Mac at best Buy, but I am running an HP laptop under Vista Home Premium.
    Then has a Remove or Cancel button to be clicked.
    If I follow through with the above, will it wipe out my music library ?
    How do I go about rebuilding the databse ?
    Thank you
    DaleB
    HP dv6500z laptop Windows Vista
    ==========================================================================
    Toocan
    Posts: 54
    From: Gauteng, South Africa
    Registered: Jul 23, 2008
    Re: iTunes forgets my CD files...how do I rebuild tune database?
    Posted: Aug 17, 2008 10:27 PM in response to: DaleB Reply Email
    Sorry DaleB, I have redone my library so many times, I forgot about this prompt. Just click 'yes'/'remove' to that question.
    Reloading the library will only make your iPod resync again, thats all.
    Intel Windows XP Pro P4, 3.4GHz, 3GB RAM, XP SP3 - iPod 80GB Classic
    ===========================================================================
    DaleB
    Posts: 145
    Registered: Jan 18, 2006
    Re: iTunes forgets my CD files...how do I rebuild tune database?
    Posted: Aug 18, 2008 4:02 AM in response to: Toocan Reply Email
    Hi:
    You tell me to click "Yes" / "Remove" when prompted by iTunes with
    "Are you sure you want to remove the selcted songs from your iTunes library?"
    but when I do, I do not get the 3 options that you mentioned
    (Cancel, Keep Files, and Move To Recycle Bin) ?
    What is the next step ???
    I don't want to accidentally erase my Library.
    Thank you
    DaleB
    ==============================================================================
    DaleB
    Posts: 145
    Registered: Jan 18, 2006
    Re: iTunes forgets my CD files...how do I rebuild tune database?
    Posted: Aug 18, 2008 4:13 AM in response to: Toocan Reply Email
    Hi:
    A related issue.
    I made a copy (backup ?) of the Music folder in Windows Vista Home Premium 32-bit OS, to my Desktop. If something corrupts the Music in iTunes, will this be a "good enough" backup to be able to restore the music by moving it back into the Music folder, or will soemthing be missing ?
    Thanx !
    DaleB
    ==============================================================================

    What is it you want to do? If you want to clear your library and start it over with the same media files already on your computer, the way you are doing it is both more work and dangerous (you could lose files accidentally if you hit the wrong button).
    Assuming you backed up your library elsewhere, you will have an "iTunes Music.itl" file, or at least you do with XP. I am not sure if Vista works any differently. This is the file that is the database file that contains all the info about what is in your library, playcounts, ratings, etc. If you don't have that backed up somewhere else with your library, you should do that. If you periodically back up just that file, you can rebuild your library assuming the media files are not lost.
    So to clear our your current library, simply grab the iTunes Music.itl file in your iTunes folder and drag it to the desktop or the trash. Open iTunes and you should now see a blank library. Close iTunes, you will find a new iTunes Music.itl file has been created (representing the new blank library. To restore your old .tl file, simply drag your back up copy and overwrite the newly created blank library iTunes Music.itl file. That's it.
    Alternatively, you can File -> Import the .xml file that is also created and maintained by iTunes in the same folder as the iTunes Music.itl file. But Apple does state the XML file doesn't quite have everything contained in the iTunes Music.itl file, although it isn't clear what exactly is missing, at least not to me.
    Cheers,
    Patrick

Maybe you are looking for