What is OTC flow for a Online/IT material?

Hi,
What is the OTC process/flow for a online/IT material like online-portal subscription, online service etc? Would delivery and goods issue be there in such a scenario?
Regards
Sanjeev

hi
these lins might be help ful to you:
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/9e60be90-0201-0010-49b0-f57cfeeb5530
http://help.sap.com/saphelp_crm40/helpdata/en/f8/9d7c3e8a5cd064e10000000a114084/frameset.htm
hope this clears your issue beacuse these lins provide you plenty of information.
regards
balajia

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