What is qualified software to complete download of acrobat 11?

Ive downloaded acrobat 11 anda reader 11, but now im having trouble coverting word docs and jpgs to pdfs.  What "qualified" software am I missing?

Kevin,
I've checked your account and as per your order history you've bought an upgrade for Acrobat XI standard. As per the upgrade eligibilty guide for Acrobat XI standard listed here you need to have a qualifying version in order to to purchase an upgrade. In case you do not have an upgrade you can return the order and purchase the correct version(i.e. the full version). More details on how to return an order are listed here.
Thanks
Nikhil

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