What is SAP for Professional Service Providers?

Hi people!
I need to know what is SAP for Professional Service Providers and for what I use it?
Thanks!

I just googled it & got the following
<a href="http://www30.sap.com/industries/professionalservices/customersuccess/index.epx">link</a>.
~Suresh

Similar Messages

SAP for professional services

Hello All,
We have an ECC 5.0 system.
We already use the ESS & MSS funtionality. We are looking to use the SAP for Professional services solution for India.
Kindly let us know what are the pre-requisites and also let me know what are the components to be activated in transaction sfw5.
Thanks.
Regards,
Chandru

Dear Ravi,
As suggested, please take this with SAP directly.
Regards,
Rakesh

SAP for Professional Services pack

Hi Guru's,
Please provide me the information on the following
1)      Can we install SAP for Professional Services pack on a running ECC 6 system?
2)      What is the Impact on existing ECC 6 on this installation?
3)      What are the perquisites for Installing SAP for Professional Services?
4)      Integration with Microsoft EPM server possible? To which extent?
5)      Is SAP for Professional Services is available in any SAP Enhancement Package for ECC 6?
Regards,
Ravi Duggirala

Hi Ravi the following are my answers to your points:
1) Can we install SAP for Professional Services pack on a running ECC 6 system?
Yes
2) What is the Impact on existing ECC 6 on this installation?
No impact on the existing set up. We have to add cProjects suite with ECC 6.0.
3) What are the perquisites for Installing SAP for Professional Services?
If you are looking for full IS-Professional Services then you need CRM, ECC, cProjects and BW. If your organization is into NPD and if you have critical mass in resources then you can go for xRPM also.
4) Integration with Microsoft EPM server possible? To which extent?
I don't know exactly what is EPM?
5) Is SAP for Professional Services is available in any SAP Enhancement Package for ECC 6?
ECC 6.0 service pack 11 will have some part of modules specified above. But CRM and BW are seperate modules, which needs to be installed seperately.
You can award points if at all this info helps you.
Apart from can you eloborate on your requirement. I can help you if at all you are interested.
Regards
Suresh. J

Re : Client and project acquistation - SAP for Professional Services.

Hi,
Any one could please let me give the links for Client and project acquistation , It Service Management and Proposal and order Management scenarios in CRM for Professional Services IBU.
Regards,
Sathish Prabhu.

Hi,
Go through this link:
http://help.sap.com/SCENARIOS_BUS2005/helpdata/EN/f5/675c41bb168247e10000000a1550b0/frameset.htm
Please award points if it is useful for you.
Regards
Suresh. J

Business One for Professional Services

Hi,
I am looking to find what comes standard (out-of-the-box) in the Business One for Professional Services (PS) in the latest release 8.8. Can anyone please guide me in the right direction, documentation. I am looking for the processes, business scenarios etc for financials, HR, CRM, reporting etc specific to the PS industry.
We are an IT Consulting company and just bought the software and I want to know the functionality available in the Professional Services edition that we can leverage and implement..
Also if you know of any channel partners who specialize in implementing in PS edition (particularly in India) please let me know
Thanks
Dan

Hi Dan,
Ther is no such standard guide or practice availabe in the documentation form for the implementation process.Help guide available with SAP B1 is sufficient to let you know all the functionality available.As far as business process concern,Implementator has to study the process and customize the software accordingly.During the Implementation process you can take the help either from forum or through rxperts directly.
regards,
PankjK

What is SAP ESB (Enterprise Service Bus)?

Hi fellow sdners gurus I have been reading threads about SAP SOA and ESB.
I do not want to start a debate on wether XI is an ESB, but more of a statement to what is SAP ESB (if XI it is, then be it).
1) What is SAP ESB (Enterprise Service Bus) today (I could not find a clear answer to is)?
2) Who uses this SAP ESB in production currently and what kind of environment (i.e. strictly SAP backend systems, or combination of various vendors backend systems)?
Can someone share some light on this topic?
As a reminder, an ESB is expected to exhibit the following characteristics (source Wikipedia):
     It is usually operating-system and programming-language agnostic; for example, it should enable interoperability between Java and .NET applications.
     It uses XML (eXtensible Markup Language) as the standard communication language.
     It supports web-services standards.
     It supports various MEPs (Message Exchange Patterns) (e.g., synchronous request/response, asynchronous request/response, send-and-forget, publish/subscribe).
     It includes adapters for supporting integration with legacy systems, possibly based on standards such as JCA
     It includes a standardized security model to authorize, authenticate and audit use of the ESB.
     To facilitate the transformation of data formats and values, it includes transformation services (often via XSLT or XQuery) between the format of the sending application and the receiving application.
     It includes validation against schemas for sending and receiving messages.
     It can uniformly apply business rules, enriching messages from other sources, the splitting and combining of multiple messages and the handling of exceptions.
     It can provide a unified abstraction across multiple layers
     It can route or transform messages conditionally, based on a non-centralized policy (i.e. no central rules-engine needs to be present).
     It is monitored for various SLA (Service Level Agreement) threshold message latencies and other SLA characteristics.
     It (often) facilitates "service classes," responding appropriately to higher and lower priority users.
     It supports queuing, holding messages if applications are temporarily unavailable.
Your help is greatly appreciated.
Kind Regards,
Jean-Michel

PI or XI is the ESB from SAP side. PI is not a full pledged ESB on a reference model of ESB idea but it is the the framework SAP provide as a ESB product.
A Standard Based ESB Reference Model should fullfil the following features in a framework.
ESB Features    Service Enablement Phase (1, 2, 3)
1)     Message brokering between heterogeneous environments
2)     Supports asynchronous, synchronous, publish and subscribe messaging
3)     Supports synchronous and asynchronous bridging
4)     Supports message formats of SOAP
5)     Support for message format of SOAP with attachments
6)     Support for xml message
7)     Support for structured non-XML data
8)     Support for raw data message
9)     Support for text data message
10)     Sport for e-mail with attachment message
11)     Heterogeneous transports between service end points
12)     Supports for FILE protocols
13)     Supports for FTP protocols
14)     Supports for HTTP protocols
15)     Supports for HTTPS protocols
16)     Supports for Multiple JMS providers
17)     Supports for RMI protocols
18)     Supports for web service protocols
19)     Supports for CORBA protocols
20)     Supports for DCOM protocols
21)     Supports for E-mail (POP, SMTP, IMAP) protocols
22)     Support for advanced transformation engine
23)     Support for configuration-driven routing
24)     Message routing based policies
25)     Support for call-outs to external services to support complex routing
26)     Support for point-to-point routing
27)     Support for one-to-many routing scenarios
28)     Support for request response model
29)     Support for publish-subscribe models
30)     Service monitoring
31)     Service logging
32)     Service auditing with search capabilities.
33)     Support for capture of key statistics for message and transport attributes including message invocations, errors, and performance, volume, and SLA violations.
34)     Supports clusters and gathers statistics across the cluster to review SLA violations
35)     Support for service provisioning
36)     Support deployment of new versions of services dynamically through configuration
37)     Migrates configured services and resources between design, staging and production
38)     Supports multiple versions of message resources that are incrementally deployed with selective service access through flexible routing
39)     Configurable policy-driven security
40)     Supports the latest security standards for authentication, encryption-decryption, and digital signatures
41)     Supports SSL for HTTP and JMS transports
42)     Supports multiple authentication models
43)     Policy-driven SLA enforcement
44)     Establishes SLAs on a variety of attributes including
a.     Throughput times
b.     Processing volumes
c.     Success/failure ratios of message processes
d.     Number of errors
e.     Security violations
f.     Schema validation issues
45)     Initiates automated alerts or enables operator-initiated responses to rule violations using flexible mechanisms including
a.     E-mail notifications
b.     Triggered JMS messages
c.     Triggered integration processes with a JMS message
d.     Web services invocations with a JMS message
e.     Administration console alerts.
46)     Support for having multiple LOBs manage their own service bus based on their policies, and a service bus at an enterprise level that could act as a broker for sharing services across the various business units.
47)     Support for agent plug-in to support following features
48)     External providers service access for security
49)     External providers service management
50)     External providers transaction container
a.     External providers business orchestration (BPEL Engine) and business work flow service container
51)     Transaction support on message level
52)     IDE Integration
53)     Open standards

Looking for Cisco service providers outside of USA

I am looking for Cisco service providers in Guyana.
It can be a third party vendor for Cisco partner for Cisco infrastructure maintenance.
Thanks,
Sam

Hello, xszhuMerak1.
I can help you find local Cisco support on your area. Would you be able to tell me for what Cisco infrastructure this support will be? Let me know if you have additional concerns or e-mail ([email protected]) me directly. Kind regards.

Outlook 2007 doesn't show icloud service running. Does anyone know what the dll for this service is so it can be manually added to outlook?

Outlook 2007 doesn't show the icloud service running in Windows 7 within outlook. Does anyone know what the dll for this service is so it can be manually added to outlook? I've installed the icloud control panel app and set it up to synch everything, but after initially downloading my icloud calendar, it won't process any calendar updates (new entries made on either iphone 4 on ios 5 or outlook).
So since the control panel installed, but the service doesn't show running in outlooks "trust center" add-ins list, anyone know the actual dll file it would point to so I can see if I can add it the hard way?

I had the same issue and figured it out. First you have to start Outook as administrator. To do this, shift and right-click on outlook and click run as administrator. Next you need to enable Hard-disabled add-ins:
Hard-Disabled Add-Ins
Hard disabling can occur when an add-in causes the application to close unexpectedly. It might also occur on your development computer if you stop the debugger while the Startup event handler in your add-in is executing.
To re-enable an add-in
In the application, click the File tab.
Click the ApplicationName Options button.
In the categories pane, click Add-ins.
In the details pane, verify that the add-in appears in the Disabled Application Add-ins list. The Name column specifies the name of the assembly, and the Location column specifies the full path of the application manifest.
In the Manage box, click Disabled Items, and then click Go.
Select the add-in and click Enable.
Click Close.
Then you need to activate it.
To re-enable an add-in
In the application, click the File tab.
Click the ApplicationName Options button.
In the categories pane, click Add-ins.
In the details pane, verify that the add-in appears in the Inactive Application Add-ins list. The Name column specifies the name of the assembly, and the Location column specifies the full path of the application manifest.
In the Manage box, click COM Add-ins, and then click Go.
In the COM Add-Ins dialog box, select the check box next to the disabled add-in.
Click OK.

Service Contracts for Professional Services

What is the best way to add a service contract to a partner so we can open service calls and know what the service contract covers? some customers have multiple service contracts and some have none. it is important for the tech that opens a service call to know what is covered, if anything. this is a helpdesk type environment.

Hi Dale
When using contracts of type item, the contract has a relationship to something that you sell, and can therefore be tracked. When using a Customer type contract, there is no relationship and thus difficult to state what the contract covers. My suggestion would be to create multiple Non inventory items (service items) and link these to the usual Customer Equipment Cards and Contracts. Create 1 contract for each Service Item that is covered. The item description will have to contain as much detail as can fit into 100 characters and your users can then see this in the Item Tab of the contract.
If you decide to go with a Customer type contract these details can only be added to the Remarks field of the contract.
Hope this helps
Kind regards
Peter Juby

ESRI SAP For customer service

Has anyone had experience integrating SAP with ESRI for customer service work within a utility? I am seeking lessons learned from an implementation such as this.
[GIS example|<a href="http://www.freeimagehosting.net/">[img]http://www.freeimagehosting.net/uploads/264f444180.jpg[/img]</a>]

EP2005 wrote:
Where do I even start! I called about 4 times had issues with my dial tone on my phone. Had the same customer service rep attend my call did not help at all but dislike her attitude and her way of customer service very rude and unprofessional. I had the same issue happen to me before and did not have this entire drama go on like this, but my issue was taken care off right there and then. Her name was alissa or elissa one of those I was very upset then she hanged up on me. I called back this time i had a man for a representative and he then transfers the call to the same rep female and she raised her voice at me. I was hanged up once more i called again asked to speak to the supervisor another customer service female rep did the same thing and said she'll help me and was testing my phone line and while I was using my cell to call her she hanged up again. I've never been so disappointed with comcast after all the years I've been using their service.. now I would have to decide if i still want to keep using their cable services.To report this and get your services repaired try this: Send an email to: [email protected]
Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.

Single Router Solution for 2 Service Providers

Friends,
I have a 2951 router and 2 service providers, with no firewalls and we dont want to get firewalls, now we need to make a failover configuration for those two service providers, any suggestions please.
Thanks
Vikram

Hey Jody,
I configured my lab router with IP SLA as follows
track 1 ip sla 1 reachability
track 2 ip sla 2 reachability
ip sla 1
icmp-echo <ISP1 Ip address> source-interface GigabitEthernet0/0
threshold 3
timeout 1000
frequency 180
ip sla schedule 2 life forever start-time now
ip sla 2
icmp-echo <ISP2 ip address> source-interface GigabitEthernet0/2
frequency 180
threshold 3
timeout 1000
ip sla schedule 2 life forever start-time now
ip route 0.0.0.0 0.0.0.0 GigabitEthernet0/0 track 1
ip route 0.0.0.0 0.0.0.0 GigabitEthernet0/2 10 track 2
in this scenario, if i connect through console to the router, test is successfull and if i put that router in the network, and manually as soon as i say Gi0/0 shutdown, router crashes
any suggestions ?

Options for managed service providers

Hi! I work for a managed service provider. We currently use Zenith to manage alerting and status reports for our myriad managed Windows servers. We are looking for a software solution to help monitor Mac servers in a similar way.
Our requirements are that we want it to work with computers at multiple WAN sites (the company networks that we manage for our clients), without a VPN connection, and securely (over SSL would be nice.)
Value add items would be the ability to remote connect to the desktop, patch management, and log aggregation.
I can build a lot of this functionality, but it would be more cost affective to use commercially available software, if it exists.

Start with rummaging around for information on [Nagios|http://www.nagios.org] and [Lithium|http://lithium5.com>, as a first-blush open-source and commercial offerings here, and also as potential search targets.
Mac OS X includes remote desktop access and patch management and related offerings either directly, or as part of Mac OS X Server product.

What is bes10 for smartphone service

Paying $15 / month for this. Can not find anything on site that describes what it is, does anyone know?
Roy

BES is usually the acronym for Business Enterprise Server. This $15 is usually charged when you have a Blackberry connected to a corporate server to get company email. Sometimes it is charged for other smartphones and I think it is billed if you use Good for Enterprise.

What is number for Customer Service - I have a billing issue with Connect???

I need to cancel my Connect Pro account. I am not able to log into the account to cancel or turn off auto renew feature because of new limitations on work laptop
I have been clicking around the Adobe site for 30minutes and all links lead back to "In meeting support" which is not what I need help with
Thanks

thank you for your suggestions.
When I was in my Control Panel earlier, I was looking for something particular....not
CouppExxtension 1.3
or
GareaTSuave 4u 2.3
When I went in again there they were.
I uninstalled-deleted them. I hope this was the ok thing to do cor-el
I took a handful of the links for malware removal removal from ideato email.
I ran a couple of them and their results were nothing.
I ran Regclean pro... with multiple indications of infection.
I ran hitman Pro and it's also yielded many hundreds of errors.
When I attempted to fix the errors by Registering the product and confirming my email, my computer was forced to shut down.
With a pc message from hitman exclaiming malware and viruses were found and a restart was necessary.
Since that happened the process of me cleaning it up or running the free trial with hitman Pro, I thought all of the data collected and the process of cleaning was gone. I re-ran another scan upon my computer starting hitman again and it yielded 7 threats detected, and everything cleaned.
I reran Reg clean pro. It still yielded 487 errors.
I will keep trying other things above.
Cor-el this link took me to the site...I downloaded the tool...it sent me then to a 502 error.
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml

SAP Implementation for Media Services

Hi all,
Is there any best practise or some kind of guide to implement SAP for Media Services like printing, radio ,music, TV/broadcast, animation/games etc.....
If you have any kind of document or material or sites please share with me.
points will be given
Thx

Hi,
this is for sure a type of question that can be answered by using the search or checking http://help.sap.com. Additionally as already mentioned, it is against the rules to ask for or offer points.
Therefore the thread will be locked.
regards
Siggi

What is SAP for Professional Service Providers?

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