What is taking my new subscription so long to process?

I paid my subscription today with new credit card and right as the other was ending.
I have received my receipt and money has come out of my account.
It's saying that my order is pending. How long does this usually last?
I'm completely shut down--can't look at a PDF or do anything and am losing money and time.
I spent 30 minutes on hold.

Airplay is a lossy process and must compress the display frame on the sending device in real time and transfer the compressed image to the AppleTV - it will adapt and give worse results with slower LAN speeds.
Bear in mind that if both the AppleTV and sending device are wireless they have to share available LAN bandwidth, whereas AppleTV playing from the internet may be the only active wifi connection.
So yes in theory having AppleTV on ethernet may well help.
It may not be the whole issue though. You may be seeing a difference between your plasma and LCD TVs - I've always preferred the smooth look of plasmas whereas LCD these days tends to give razor sharp pics that could accentuate any pixellation artefcat by just looking sharper. Are the TVs located in different areas, as if in same place the wifi characteristics for Airplay would be the same for both in theory (unless new TV causing interference and degrading wifi speed - maybe reposition AppleTV?).
Also some TVs have aggressive motion compensation features that whilst sounding good in theory can actually make some content look worse - have a play with your TV set settings.
AC

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I need to be able to right click on a saved document and have the option to convert to Adobe PDF. I have the Abobe Acrobat Xl Pro and used to have this option until I had to create a new subscription. What do I need to do in order to have this option?

I need to be able to right click on a saved document and have the option to convert to Adobe PDF. I have the Abobe Acrobat Xl Pro and used to have this option until I had to create a new subscription. What do I need to do in order to have this option? I use windows 7

If you are New to Mac... you may also find these links of Value
Mac 101
http://www.apple.com/support/mac101/
http://www.apple.com/support/switch101/ Switching from PC
MBP Support
http://www.apple.com/support/macbookpro
Cheers,

HT4623 My computer is not taking the new update from itunes. It states that i do not have the requirements to finish the Install and that it was Installed incorrectly. I have never had any issue with any previous update regarding iTunes. What is the issue

My computer is not taking the new update from itunes. It states that i do not have the requirements to finish the Install and that it was Installed incorrectly. I have never had any issue with any previous update regarding iTunes. What is the issue?

Hi there Double2D,
You may find the troubleshooting steps in the article below helpful.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
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What's with the monthly subscription? Can we no longer just buy the program as a one-time fee?

What's with the monthly subscription? Can we no longer just buy the program as a one-time fee?

Yes you can, but they have made it very confusing as to that option (trying to get folks to use subscription -- please let them know what you think of this policy). The link is at http://www.adobe.com/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_software _sl_mostpopular.html. The default is the subscription, but if you click on the "I want to buy" drop down list there is both the full and upgrade versions available. It is so confusing that if you don't know it is available you would probably never find it. I did not find it until some other MVPs pointed it out and several of us have complained.

HT4796 It has been migrating for for 19 hours. What is taking so long?

It has been migrating for for 19 hours. What is taking so long?

Maybe there is a file that is blocked somewhere. You should retry the process, however under following conditions:
- first restart the computer and login with your account
- then eliminate as many startup applications and utilities as possible
- clean the desktop (put files in "My Documents", etc...)
- check powersaving settings, and remove any "turn off hard disk" options (use maximum performance)
- restart the computer again
- launch the migration tool, nothing else
- hope for the best

I have a daily news subscription paid through iTunes and it's now telling me it cannot find my subscription.....what should I do?

I have a daily news subscription paid through iTunes and it's telling me it cannot find my subscription . How do I fix this?

Reset, hold both home and power buttons until the iPhone begins to start, try this a few times if necessary. If still problem, you may have to just Restore your iPhone to get it working. In the future sync your iPhone with iTunes routinely and when it contains important data, iCloud when set correctly will do this for you continuously.

Skype taking subscription amount before the new subscription is due to start

My new subscription was due to start on August 1st but for some strange reason Skype attempted to take the money for it today. Not happy about this and also not happy as there is no email support. I don't have time to check community messages.

All subscriptions autobill 3 days in advance to ensure payment goes through. This helps resolve bank/transaction delays and helps you resolve billing issues before the subscription is over so that there is no interruption of service. The three day early auto billing is clearly stated in Skype Terms of Use as well as the "How Subscriptions work" FAQ: https://support.skype.com/en/faq/FA10414

New subscriptions not updating/active

I bought two subscriptions today. I got 2 emails confirming that both these subscriptions got delivered and my Purchase History also confirms this.
None of the new subscriptions are listed under Subscriptions in my skype app on my phone.
I also cant phone any landlines or mobile numbers. What is happening here? What information do you need from me to resolve this?
Please help urgently.
Thank you.
Eugene Cronje

I assume this is your podcast?
http://itunes.apple.com/gb/podcast/truth-or-truth/id431193143
The title given in the Store is slightly different. Episode 47 has not yet appeared in the Store. It's not unusual for it to take a couple of days for a new episode to appear in the Store, sometimes more - it's been 4 days here and that's slightly longer than usual, but it's not uncommon. It will probably update soon. You don't have to re-sumbit as such - indeed you can't - just upload new episodes as required and wait. Subscribers will see the new episode immediately.
The Store is in fact using the feed at this URL -
http://www.truthortruth.com/feeds/truthmp3feed.xml
I assume the server works equally well with or without the www.

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Why is it taking so long to process my order?

Hey, I ordered CS6 Production Premium from the Education store on the 13th of September and my order staus is still pending.
I also uploaded my college ID on the Customer Support Portal on the 16th and it says "Pending Adobe Response".
Could anyone help me out here as to what's going on. Why is my order not being processed? Its becoming quite frustrating waiting for the order to be processed when it said Adobe would respond to my case within a couple of days of me uploading my college ID and dispatch the software soon after.
Can anyone help me out as to why its taking Adobe so long to process my order and how much longer do I need to wait before I can finally use the software...
Thanks.

Well, anybody who buys the software should be able to start using it right away by downloading and running the 30-day free trial for the product...
As for student academic validation, Adobe says it should normally take about two business days:
https://www.identit-e.com/default/static/adobecontactus

How to view what is taking space on HD and why it's slow

Hi I am not very clued into the MAC speak and Computer talk so please be gentle with me -
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM 500GB HD
And over night it seems to have taken up 100GB of my HD. The only thing I have done recently is to do a full backup using time machine. My computer is now running very slow. I want to know how I can see in a overview what is taking up all my space (a pie chart or file breakdown) .... I have looked individually at the obvious like iTunes and iPhoto but they seem reasonable at about average size.
After reading a couple of other threads I will installed EtreCheck - if someone can make recommendation why my comp is slow also thank you so much
EtreCheck version: 1.9.12 (48)
Report generated 1 August 2014 10:35:56 am GMT+8
Hardware Information:
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: (null)
Color LCD 1280 x 800
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 10:0:28
Disk Information:
APPLE HDD ST500LM012 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Gena's Mac (disk0s2) / [Startup]: 499.25 GB (38.13 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R   UJ-8A8
USB Information:
Western Digital Ext HDD 1021 1 TB
Gena's Time Machine (disk1s1) /Volumes/Gena's Time Machine: 1 TB (495.84 GB free)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Anywhere
Kernel Extensions:
[not loaded] com.driver.JRDMassStorageDriver32 (1.0.1) Support
[not loaded] com.driver.JRDMassStorageDriver64 (1.0.1) Support
[not loaded] com.driver.JRDUSBModemData32 (1.0.1) Support
[not loaded] com.driver.JRDUSBModemData64 (4.0.8) Support
[loaded] com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
Launch Agents:
[running] com.sophos.uiserver.plist Support
User Launch Agents:
[failed] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.update.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.yourcompany.uninstall.plist Support
User Login Items:
WikiBuddy
iTunesHelper
Caffeine
Stickies
Internet Plug-ins:
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
Safari Extensions:
Pin It Button: Version: 1.3
Add To Amazon Wish List: Version: 1.8
My eBay Manager: Version: 3.1.3
The New York Times: Version: 0.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
Picasa: Version: 1.0 - SDK 10.6 Support
3rd Party Preference Panes:
Flash Player Support
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Gena's Mac: Disk size: 464.96 GB Disk used: 429.45 GB
Destinations:
Gena's Time Machine [Local] (Last used)
Total size: 931.51 GB
Total number of backups: 6
Oldest backup: 2014-07-29 18:36:10 +0000
Last backup: 2014-07-29 23:34:43 +0000
Size of backup disk: Too small
Backup size 931.51 GB < (Disk used 429.45 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
      3% WindowServer
      3% mdworker
      2% Finder
      2% hidd
      1% backupd
Top Processes by Memory:
213 MB Finder
152 MB SophosScanD
123 MB com.apple.IconServicesAgent
106 MB Google Chrome
102 MB systemstats
Virtual Memory Information:
648 MB Free RAM
1.42 GB Active RAM
886 MB Inactive RAM
605 MB Wired RAM
2.04 GB Page-ins
8 MB Page-outs
any assistance would be appreciated
thanks BO

Post the following from your MBP:
Download from the Internet OmniDiskSweeper (free) and open it. It will show all of your files and the respective sizes.
Ciao.

What's taking up my disk space?

I have an iMac with a 500-gig drive. All my photos and videos are on an external drive. According to "info" the internal drive has 384Mb of disk space left! For the life of me I can't find what is taking up all the disk space and it's driving me crazy. Any way to find what directory, or directories are chewing up all the disk space? I have OS X 10.6.8.

no, it works in Snow Leopard. I used Snow Leopard before I installed Lion. Being new to mac, you will find these links helpful: http://support.apple.com/kb/HT1343, http://www.apple.com/support/mac101/, http://www.apple.com/support/switch101/

What is taking up all the space on the hard drive?

My 500GB iMac is only 18 months old, and only has 115GB available. The two big users of space for me are iTunes, and iMovie, which between them account for 175 to 200GB. But what is taking up all the rest? I have a lot of photos in iPhoto, but am not sure how to find the usage of those, and doubt they account for a huge chunk. I use lots of apps, but do not have a significant number of additional programs, nor any presentations, spreadsheets, or other big users of space.
I would appreciate any suggestions for places to look for bug users of space. Also, are there any programs as there are in Windows for disk optimization?

I didn't mention iTunes, because it shouldn't have it's own trash. iMovie has it's own trash for what you trim from the original content when creating a video. This allows for undoing changes. Once the project is complete, you probably don't need those deleted clips - and they can take up a lot of space. I am not aware of this behavior changing in the new iMovie, but it may not have the same interface for clearing the trash as the previous versions.

HT201656 In itunes my iphone shows up as having nearly 8G of "Other"...what is taking up all this space?

In itunes my iphone shows up as having nearly 8GB of "Other"...what is taking up all this space?
On the iphone itself under settings, general, usage it indicates 12.7GB used and only 840MB available. I have one app (Audible) that is taking up 1.6GB, photos&camera take up 636MB, Spotify takes up 495MB, everything else takes up less less than 100MB each and totalling less than 2.5GB.
So if Audible is taking up 1.6GB and Spotify is taking up 636MB and all other apps take up 2.5GB this combined totals around 5GB. I have a 16GB iphone 4s.
16GB minus 5GB (my calculated usage) equals 11GB remaining. Allow for some required space utilization (let's say 3GB) and that leaves 8GB remaining. Why does my phone indicate 840MB available? That seems to equate to the amount shown in itunes that indicates 8GB of "other".
What is this 8GB of "other" that is taking up so much storage space on my iphone?
Thanks in advance.
John

johncdaly1955 wrote:
In itunes my iphone shows up as having nearly 8GB of "Other"...what is taking up all this space?
Other is usually around 1 GB...
A ' Large Other ' usually indicates Corrupt Data...
First Try a Restore from Backup...
But... if the Large Other Persists, that is an Indicator of Corrupt Data in the Backup...
Then a Restore as New is the way to go...
Details Here > http://support.apple.com/kb/HT1414
More Info Here...
maclife.com/how_remove_other_data_your_iphone
More Info about ‘Other’ in this Discussion
https://discussions.apple.com/message/19958116

What are the main causes of slowdown (long term)?

I've had my MacBook for about 3½ years now, and it's starting to slow down. (Hardware specs are in sig.)
Yup, I know it's normal. It's happened with every computer I've owned, regardless of platform.
*_WHAT I CURRENTLY DO ABOUT IT_*
I routinely run Maintenance (http://www.titanium.free.fr/pgs2/english/maintenance.html), a free app that—yep, you guessed it!—performs maintenance on your Mac. It uses a mix of maintenance scripts that are built-in to OS X (OS X runs them silently, but this allows them to be run on demand), and some of its own methods for cleaning a Mac to keep it running smoothly.
I've found that Maintenance does help—I definitely recommend it!—but the older my MacBook has become, it seems the less Maintenance can do to mitigate the slowdown that comes with age.
*_MY CURRENT BELIEF_*
I don't think it's because the hardware is old by today's standards, because in my experience if you reformat any machine it will operate significantly faster, even after restoring all of the software that was removed by the format.
I've become increasingly suspicious about the hard drive's free space's effect on a system's performance. I've always known that it has a noticeable effect—less swap space for virtual memory—but I'm beginning to wonder if the effect of a mostly-full hard drive is much more than I have previously imagined. Just a feeling.
*_MY QUESTIONS_*
*#1: What are the leading causes of slowdown (long term)?*
*#2: What are the solutions to each of the above problems?*
• acknowledging that there may not be a solution to every problem, and
• some solutions may solve a problem “more completely” than others
Edited for clarity by Tony R.

• I was under the impression that Disk Utility's “Repair Disk” would fix all non-permissions-related errors (other than physical damage, obviously). If they can be fixed by a backup-reformat-restore, then I take it they are software (filesystem) based problems. If so, why can't software solve the problem without a reformat?
Disk utility can and does repair permissions and basic disk errors. However it does not rebuild directory data.
• How exactly do directory structure errors happen, and what other consequences do they have (if any)?
The article on alsofts website should help
What is directory damage?
It is worth noting that in the future when Mac OS X support the ZFS disk format directory damage will be a thing of the past.
however as you said
Yep, I'm at 11.2% free disk space. Thanks for the info!
I think this is your main issue. Try moving your itunes and movie to an external drive then see how your mac performs.
Also a good way to reclaim some space is to delete all the language localisations you dont use. It is amazing that iWeb alone can install a few 100megs of foreign language templates that you will never use.
I used to use Mike Bombich's delocalizer to do this but that app is not longer available so I use monolingual now.
edit, as you have macbook you are lucky in that it is really straightforward to install a bigger internal hard drive.
You can now get 5000GB 2.5 inch sata hard drives. You could take out the old drive hook that up to a usb to sata cable, install a bigger hard drive. then connnect the usb cable to your mac. Then boot from your Leopard Disk then use disk utility clone your old drive onto your new drive.
Message was edited by: Tim Haigh

What is taking my new subscription so long to process?

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