What is the best ATT number for activation support?

I have been on hold for three hours after receiving an email from ATT to call in. I am about to return my iPhone. This is unacceptable. How on earth could they not have prepared for this?
What is the best number for activation support? This is the pne I have and it's useless: 877-800-3701
Help!

Start by entering your information here: Contact Customer Care
and you will get this number:
Call an agent
Monday-Friday, 5am-7pm PST
800-833-6687 

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