What is the best way to remove unwanted software from my mac

I was told that I have unwanted software on my MacBook. The software cannot be seen in the Applications folder, but it is there and it needs to be removed or files and network connections will be damaged. I know there are free downloads to help resolve the situation, like AppZapper. I am wondering what is the best free download available.

Who told you that you have unwanted software on your Mac?
How did they find out that this was the case?
Did you allow someone to remotely connect to your Mac?
What is the name of this software?
Only after we know the validity of this information will it be time to do something about it.
At the present time I would not load any crapware on your Mac such as AppZapper. It is never needed for any reason on a Mac.

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