What is the correct way to pay my bill on the Verizon app?

For starters, i am on a Android phone with the Pay as you go plan of Unlimited Talk, Text, and 500mgb of Data.
I always thought the 500mgb of data was a monthly thing i would get and i read somewhere that signing up for Auto pay would bump that up to 1gig.
Neither of these things seem true however. I have only gotten the 500mgb the first month. and i've tried to add more a few times now but it just says i have $15 in my account and i don't know how to actually apply it with that money.
But most importantly, today i received a text from Verizon stating that Verizon was unable to renew my plan of $45 a month and i need to make a payment to continue. I've checked my bank, my card.. Everything is in order..No payment was made true but i have no idea why it failed.
And where do i go to make this "Payment"? Because whereas last time i was putting $5 into random places multiple times i would rather not place $45 into the wrong places either. On the app (That never remembers the password and takes forever to log in) i see "Add Funds" which i tried to use for more Data once and didnt get any from there, and then twice from the "Add more Data section" and still it just added to my account.
If i go to "Manage AutoPay" It says my Monthly cost is $0.00. i could add a different amount, but is that the right spot? will it add it now or next month?
And really that is where i'm stuck at.
Thanks for any help :/

If you haven't set an account with my-Verizon I'd set up one then you can View your bill and possibly pay it If you can reach Customer Service on your Phone they can either walk you through the process or process your bill if you can provide the means of Payment.. either by checking account or other..
Customer Services Number is 1-800-922-0204 L.L. or *611 Via Mobile..

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Branched from Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!
It is a brilliant move on Verizon's part - brilliant if the never want a customer to return. I've been a loyal customer for many years, but when I switched, not only was the guy I had given lots of sales over the years to in the mall a jerk to me when I asked for my account number, but when I tried to get a copy of my disconnected bill, it won't let you access it. Yes, you can, if you can find your flipping account number, pay your disconnected bill online. However, you will never find a copy of your bill. Why? Verizon wants to punish leaving customers so they can't get their ETF's paid by another company. This reminds me of the horrible AT&T days where they got so big they started treating everybody like crap. Blockbuster did the same thing. It will come back to haunt Verizon as everybody I know is fleeing their service. I give them credit, their phone service is superior in quality, but I will never go back because of the way I've been treated as I try to leave for a better deal since I am having financial difficulties this year. I might would have come back but not now. On top of that, they have a trick where they won't port out one number of the set you are trying to port. When you finally get through on the line to get it shut off, they tell you they can't turn it off until the next billing cycle. So though I shut off all the phones but one - one week into the billing cycle, I got charged for ALL 5 phones for the entire month. This because they insisted they couldn't shut off that final $20 per month phone. After three dropped calls that took me 20 minutes each to get through to a live person, they then told me they could have shut it off and their employee told me wrong. They said they'd send it for "Review" after which - you guessed it - I'm supposed to "Call back" - an act of God and congress and taking a day off work so I can keep trying and keep sitting on hold forever later.... I'll let you know what happens. I'm telling everyone I know, like I did with AT&T to NEVER do business with them. They used to be great, until they got big. So if anybody finds some way to get their final bill, I'd love to know because I've spent hours on the phone and online trying.
Message was edited by: Admin Moderator

Did you not get the final copy of the bill in the mail via United States Postal Service?
What about older bills? Did you keep any paper copies? Download a PDF copy of the electronic bill at some point?

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