What is the diff bet workitem & internal msg.what does internal msg contain

hi friends
what is the diff bet workitem and internal messages. What does Internal Message contain
thanks
Vinny

Hi Vinny,
Workitem is nothing but some action is required for that particular item.
Internal message is nothing but just for information purpose.
Per example if employee create a shopping cart then it goes to approver ..from approver poin of view this SC his work item.
Thanks
Ravi

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