What is the difference between a sales return or RMA ?

Please explain or give a link or documentation which explains the difference between a sales return and RMA.
thanks in advance,
hun

Hi Paul,
The link is very good. thank you very much for that.
Please correct me if my understanding of the link you send is wrong.
following is my understanding..
RMA is created for product/products that is / are sales retruns as well as for repair (complaint is created in case there is no need of a repair or sales return).
I also would like to know which module of R/3 handles the RMA process?
Whether it is S.D. or Service Management.
Suppose if there is no CRM and only R/3 is there. RMA is to be created is it handled in R/3 service mangement? Is it not possible to handle the Returns in S.D. only (suppose when we do not have a service center) by creating a return orderin R/3 S.D.. Please also tell me what is the difference between a return order and RMA?
thank you

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