What is the difference between R/3 & SAP CRM
Hi,
Please explain the difference between R/3 & SAP CRM
Hi Abhishek,
R/3 and CRM are two completely different systems. R/3 is the leading system. CRM is like a child system of R/3. R/3 interacts with many other systems.(like SRM ,SCM, CRM etc).
Not all functionalties of R/3 will be available in CRM.
CRM has functionlaities whch are more customer oriented where we can capture all customer related data where R/3 is a system where backend processing happens EG: Billing.
For Eg: you create a sales order in CRM and then send it to R/3 for billing purposes.
The communication between R/3 and CRM is done by a technology called Middleware. You can refer to the below link for this.
http://help.sap.com/saphelp_crm50/helpdata/en/c3/95fc381478ab6fe10000000a11402f/frameset.htm
You can refer to 'help.sap.com' and under 'SAP Business Suite' you will find 'SAP Customer Relationship Management' which gives you comprehensive view about CRM.
CRM has various releases like 4.0,5.0,6.0,7.0(7.0 being the latest). You will find all the details about CRM under the above path.
Also if your search in the web you will find lots of articles on CRM and R/3.
Thanks,
Abishek
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