What is the final say on Bluetooth functionality

Here are my experiences and problems:
My iPhone (I have a 3GS) pairs just fine with my 220Plantronics headset.
My iPhone and PC can be paired/recognized, but the phone fails to maintain a connection.
What happens is...
The first iPhone I tried would not even establish this nanosecond-long connection. When I talked to an APPLE customer service rep about my connection issues (and issues with missed calls), THEY were the ones to tell me my phone seemed to have a hardware problem, and they sent me a brand new replacement phone. With the 2nd phone, my computer will give me an error message telling me that my phone cannot be connected for some reason, YET at the very same second I will get a popup notification saying "Bluetooth Local Area Network Connected". My phone says "Not connected", and when I open the window for Bluetooth connections, everything is zeros and it's not actually connected.
What perplexes me is what is the REAL story behind the Bluetooth problems? I have done my share of reading and I have read lots of information saying that the current phone (hardware or software possibly) & carrier (AT&T) limitations are preventing Bluetooth connection to anything other than a compatible headset. I had actually accepted this, (though very aggravated b/c this was one of the two big reasons for getting this phone) UNTIL I had other issues with my phone and I brought up the Bluetooth dissatisfaction and the tech guy TOLD ME THAT MY BLUETOOTH OUGHT TO WORK FOR FILE SHARING!
So which is it??? Did we all get a batch of "lemons" for Bluetooth that don't work properly, or is it an Operating Sys bug, or something else???
I just don't understand why a person from Apple would conclude something was defective with my phone when it seems much more likely that the Bluetooth is just designed to be "crippled" like everyone says?

Bluetooth is not crippled. There are 25+ different bluetooth protocols and not every device has every protocol possible.
The iPhone has bluetooth protocols for handsfree, headsets, A2DP and tethering when tethering is activated. It does not have the protocols for file sharing or pairing with a PC.

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