What is the latest FW version for the X6

Nokia's Indian call center really are useless.
They tell me the reason I cant access the ovi store is because I dont have the latest firmware.
The firmware on my phone is v12
The latest firmware, according to them is v11.
They don't seem to understand that perhaps their information is wrong, and that I must speak to my network to get the latest firmware or they can't help me!
So what IS the latest firmware for the X6?
I really hate offshore call centres where if your problem doesn't fit the script then they just freak out. It's like they are robots or something.

Take them however you want but keep in mind that getting annoyed on this forum will not get you an official response. This is primarily a forum where people help each other, not a place for getting help from nokia.
FYI, I don't make stuff up, I was simply relaying problems reported on other threads and sites in an attempt to be helpful. 
As for support nearly all companies are as bad as each other nowadays thanks to call centres.
Post edited. 

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