What is the major differences between SAP CRM 4.0 and SAP CRM 5.0?

Dear all,
Please let me know the major differences between CRM 4.0 and CRM 5.0 versions?
Your suggestions will be highly appreciated.
Thank you
Raghu ram

Hi Raghu,
In order to find out the differences between SAP CRM 4.0 and SAP CRM 5.0, you will find no better documentation than the release notes availalble at the following link:
[https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&_SCENARIO=01100035870000000202&]
There are several functional improvements, and lot of new functionalites and also better integaration points with SAP ECC. Some of the new features like Visit Planning, Warrenty Claims, Enhanced and easy configurable/ customizable IC Webclient, New concept of Marketing Organization in Org Model. For further information, go through the release notes.
regards
Srikantan

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What is the major differences between SAP CRM 4.0 and SAP CRM 5.0?

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