What is the minimum speed Telstra guarantees ADSL 2+ to connect at?

Question

What is the minimum speed Telstra guarantees ADSL 2+ to connect at? I asked a Telstra sales person what the minimum speed was they said the minimum was 8 Mb/s. I asked for that in writing but they could not find it, nor could they find the minimum speed in any documentation. Am I correct in thinking the minimum speed guaranteed by Telstra (for ADSL 2+) is 256 Kb/sec?

Answer 1

Hi jjobrien, Not since the 90s has anyone considered 0.33mbps to be a good speed, so I can understand your frustration with this.  What affects your ADSL speed The speed achieved on ADSL depends on a number of factors, the main one being the cable distance between your premises and the DSLAM. Whirlpool have an article that explains the relationship between distance and speed very well and you can view it here: http://whirlpool.net.au/wiki/dslam_speeds There are also DSLAMs that are affected by high demand, and lowering the overall speed available to customers. We are working on upgrading these exchanges and as upgrades are planned, these can be viewed here: http://telstrawholesale.com.au/download/document/tw-report-backhaul-upgrade.xls The configuration of the equipment and internal wiring of your home can also have a big part to play in speed results. How to check your equipment It is possible that there is a fault within network (and not just a matter of cable length), but to confirm this we ask customers to perform an isolation test. We do this on every call as it can not only resolve or identify the issue sooner for customers, but also prevents an unnecessary technician visit and the possibility of an incorrect call out charge. You have already checked these when you called previously, but to make sure a simple fix hasn't been missed, please take a look at this link for the things we look for:  http://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/5501... In some circumstances, applying a line profile can provide more stability on the network. This next link provides information on how this works and how customers can manage this setting.  This is mainly used for customers experiencing disconnections, however in some cases can also improve speed if the issue is caused by packet loss. https://go.telstra.com.au/helpandsupport/-/adsl-line-profiles [Note: after logging in, some customers will be redirected to My Account and need to perform the following steps to then select Account Services then My BigPond from the menu located at the top right of the page.] If you are connected to your modem via WiFi, then this is also an area where speed can be lost. This WiFi Troubleshooting link may be helpful: http://crowdsupport.telstra.com.au/t5/General-Internet-KB/WiFi-Troubleshooting/ta-p/107516     If you have confirmed that the above has been done, and you would like for us to assist you further, please provide your contact and account details via the online form that I will send via private message. Please allow up to 5 business days for a response as we respond to each one in the order that it was submitted. - Shelly  Wow. Thanks Shelly. I could all do that, but given I have been onto this issue for years on end, and Telstra have freely admitted that their infrastucture is inadequate of delivery their own quoted minimum speeds, I think you are being completely unreasonable.I can understand that getting cutomers to do your work for you is better for you economically, and that using your own staff and technichians would cut into your profits, reported to be 3.8 Billion last year, I get that, I'm in business too, but we have a contract, you and I, and I'm fulfilling my part of that contract and you are not.My part says that I will pay you. Your part says that you will deliver a service.So as I see it, and I'm not a comercial contract lawyer, perhaps you are, maybe "Ira" from billing is, who knows, but as I see it you have a responsibility to either A: upgrade the service - we both know that is not going to happen, because I have been informed by Telstra directly that no upgrade is scheduled, and I followed the link you sent me to report/backhaul-upgrade.xls to a blank document that I couldn't make sense of, or B: change the contract and charge me far less. I propose that you charge me on a pro rata basis. If you deliver 25% speed, I pay 25% fee. You must understand here, I'm not proposing that upgrade a DSLAM and/or that you dig a trench and lay a fancy new cable to my house just so that I cmay enjoy a first world luxury, Im not saying that. What I am saying is that we have a billing issue.How do you see it?John.