What is the most popular Video format for pc's and Mac's to just play

I made a video that had some shots in HD using my Canon HG10 and some shot were regular NTSC. I made a final quicktime output, and gave it to my client. It plays the sound but not the video. So I condensed the video to a smaller format NTSC w/ 16:9 aspect ratio, and no she says the quality is almost not playable. Everything plays and works fine, even the same files that I give to her. She also wants to be able to play the video in loops. What is the best program for a PC to do that?
Thank you

Try exporting in Uncompressed 8 bit or Animation. Also save the file in the Quicktime Player to play in High Quality. If you export in NTSC/DV, quicktime will play a low quality version by default. Go to Window > Show Movie Properties > Video Track > Visual Settings, and check the High Quality checkbox and save the file.
I wouldn't recommend H.264. It's a lossy codec for mobile devices and the web.

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