What is the problem with Adobe Customer/Tech support for Premiere Pro?!?!?!

Today Adobe closed the NINTH support ticket - since mid-January - on my problem with Premiere Pro CC - it crashes on startup (just after the splash screen loads). From what I gather on here, I am not alone with this problem. It's apparently rather common!
I've left message after message and, as I said, NINE tech support tickets (most recent #0185443350). All have been closed or withdrawn without ANY help, reply or solution. Yet my monthly Cloud charge is reliably withdrawn from my bank account!
I need access to a working program! I use this in my studio business and my customers have been waiting since the end of January! This is now costing me money and customers!
Adobe - Apparently you don't particularly care about your customers. I am NOT impressed and, at this point, I'm starting get a little pissed off. It's been almost six months and.....NOTHING!
And YES, all of my drivers are up to date, etc. I've reinstalled. Updated drivers. Etc etc etc, ad nauseum!
NOTHING WORKS!
-Rowen Poole

Hi Rowen,
I sent you a PM. I hope I can help you resolve this issue.
Thanks,
Kevin

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