What is the problem with verizon

what is verizons problem? one month u are late a day u are shut off, this is the only company i know who does this and guess what the last for me. this is the worse cell phone company out there............ service sucks. bills are ridiculous and the policies are not to any customers advantage.

I've had problems with my Verizon bill since the very first bill I received.  My kid's phones were incorrectly set up on my plan by a Verizon rep which resulted in no data plans being added to their phones which resulted in my first bill being over $1800.  soon as I was aware of the problem I contacted Verizon who advised me it wasn't there problems. As Verizon has done nothing but make excuses and shut our phones off every single month even though we have been paying double payments every month.  For the past 12 months we have been paying $700 a month for these stupid phones...and for the past 12 months Verizon has refused to work with us or assist us with resolving the issue they created by setting up our phones wrong.  The reps don't care, refuse to discuss or work with their customers...it has been a nightmare.  I can say without a shadow of a doubt that the single worst mistake I have ever made was switching my phone service to Verizon....

Similar Messages

  • The problem with Verizon

    It doesn't take a genius to figure out that the problem with Verizon is their IT strategy and their lack of communications.  None of their systems can talk to each other. 
    That's why when a FIOS tech comes to your house and doesn't know what your order was supposed to be, its because the system that generated the order originally, isnt the same system that the tech looks at before he/she goes to your house. 
    On top of that, the customer was lied to from the very beginning by a door-to-door outsourced salesperson that doesn't know what specials the company is having and just makes anything up to make the sale.  They're paid their commission, then they end up getting fired or quit in less than a month or so. The poor Verizon FIOS tech that visits the customer ends up bearing the brunt of the customer's frustration because the customer was told that they wouldn't have to pay for any of the extras that they want and that they can cancel at any time when the FiOs tech knows that they can't make that deal.  
    To add to this problem, whenever there is a problem with your order, the tech has to call into a phone number where they are put on hold in the same manner that customers are and made to wait (sometimes hours) for the customer service or dispatch rep to figure out that the order was put in the order.  Then they try to figure out why the tech was at the customer's house for so long...hmmm, I wonder.
    Then, when the customer finally gets the service and tries to pay their bill, the bill has numerous excessive charges for which the they weren't aware.  They call the customer service line and get put on hold 5 times and have to re-explain their situation every time a new person picks up.  The customer service rep agrees to remove the charge from the bill.  Two months later when the charge is still appearing on their bill, they have to continue to call again until they get so frustrated that they cancel their service....and the cycle repeats when a new special is offered and the customer agrees to give them a second chance.  I wonder how much this is costing the company???
    Why do I know all this?  My boyfriend is a Verizon FiOs. tech.  And I am a Verizon customer.  I've been trying to pay my bill online for 2 months and the website keeps telling me that "They are experiencing a problem and I should try back later." Should a multi-BILLION dollar company take more than a few minutes or hours to correct this problem?   TWO MONTHS!!!???  
    Seriously, these Verizon IT executives should be embarassed.  They are to blame for not only the technical issues that the technicians experience every day on the job, but also the customer service problems because their ERP system doesn't talk to their CRM or Order management system.   It doesn't take a genius to figure out that they need a web-based, real-time solution to fix this problem. 

    FlyerQ has it exactly right.  What is sad is that it's not like it is huge cost to upgrade port capacity.  With the cost per meg that they charge for FiOS there is plenty of margin there for them to be good internet citizens.  The reason I'm sure they are against doing so is that would provide less opportunity to extort money from the content providers.
    Unfortunately it is not surprising that Verizon is acting in this way considering they are the company that sued to get the legal authority to damage the internet (killing net neutrality).
    The one point I'd disagree with FlyerQ on is being infuriated with Netflix.  Verizon is advertising upgrading to 50 or 75Mbps connections.  If their customers all want to stream Netflix at once that should not be a problem.  We're talking about ~3Mbps for an outstanding experience or utilization of about 1/17th of what they advertise.  Making sure they have enough port capacity to handle that is part of what we are paying for.  But they choose to harm their customers in the hope that they can also collect from providers.

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    I recently upgraded to iTunes 11.1.5 and now my iPod Nano is not recognized in iTunes. I also upgraded my iPhone 5s to iOS 7.1. i Tunes on my computer does recognize my iPhone. What is the problem with my iPod Nano not being recognized?

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    I have an iBook g4 14" 1.42 ghz. I recently installed a new hard drive.  I put the install CD in. Then, I pressed the power button, then the "C" key. Black screen and No chiming. Please tell me, what I can do to resolve this? What is the problem with it?

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    Why is my Apple ID working on the Apple Website on the computer but not restoring my ipad... What is the problem with it????

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    Hai,
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    import javax.swing.*;
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  • Vector, what is the problem with this code?

    Vector, what is the problem with this code?
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    TableDemo.java:74: package aaaaa does not exist
                    aaaaa.addElement(new String("Mary"));Friends i really got fed up with this code for more than half an hour.could anybody spot the problem?

    I can see many:
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    2. if you didn't import java.util.* on top then you need to prefix package on All occurance of Vector.
    3. String in java are constant and has literal syntax. "Mary" is sufficient in most of the time, unless you purposly want to call new String("Mary") on purpose. Read java.lang.String javadoc.
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