What is the return policy for a certified pre-owned iPhone 4?

I purchased this phone on 3/17/14 online.  The lock button is not working.  It seems to be jammed and I can't turn the phone off.  Has anyone else had this issue and if so please help.  Thanks!

Hi, I ordered the phone via the Verizon website on 3/16/14.  The power/lock button seems to be stuck. I haven't damaged or dropped the phone, it just started doing this on 4/6/14.  I called customer service and they told me to call AppleCare.  I tried calling that but can not get to a person without having to pay $19.00 plus tax.

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