What is the secret when typing password to retrieve codes

I am trying to retrieve a code from a PDF file apple sent me via email. They sent me a password in a seperate email. When typing the password in to the PDF are supposed to include the - (dashes).
This all do to with down loading the new mountain lion.
This is my first Mac, could some please help me out ?
Thanks

nmduc073, welcome to the forum,
it states clearly in the forum rules;
No posts shall include instructions or directions intended to subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc, nor shall any posts provide descriptions to the location of, nor direct links to content related to these topics.
BIOS passwords are set for security reasons; they can in some cases render a notebook useless should it be lost or stolen preventing others from accessing what may be important sensitive or private information which they shouldn't have.
All that can be offered here is a link to the Hardware Maintainance Manual, which explains about passwords, and suggest that you speak to service in your country.
You can continue to use a system when you are locked out of BIOS, but you may run across some restrictions at some point in the future.
The subject is therefore not permitted to be discussed here.
Thanks for understanding - thread locked.
Andy  ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
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