What is the stores with IPhone battery replacement in South Africa?

Hi there, I sent my Apple phone in to have the battery replaced and was told I must buy a refurbished phone at the cost of R1695.00 as the battery cannot be replaced by anyone in South Africa.  Is this true? 

Battery Replacement Service
If your iPhone requires service due to the battery’s diminished ability to hold an electrical charge and it is not covered under Apple's warranty or statutory consumer rights, please contact your carrier.
This is a quote from
the Service Answer Centre page for SA
see here and pick SA from drop down country menu
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one

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