What is the workflow document web services service?

Workflow approval message is stuck in the inbox. It mail_status is mail. It's status is open.
I can see the approval message in the inbox and it is holding up other emails as it's just sitting there.
I can't see any reason for it to be sitting there so I bounced the WF Notification Mailer using:
service_components -> WorkflowMailer Service -> Stop All wait for it to stop completely then -> start all
So after starting all -> the workflow services (all 3 ) State is Activated, but there is a Big red X in the Status and the status of the workflow I'm trying to get out of the inbox is still open.
There is nothing in the logs yet so I can't see what that big red X means.
So I decide to stop and start the WF services one by one.
I stop workflow document web services service first. As soon as it starts to stop, the Worfkflow agent listener and the Workflow Mailer suddenly start up, the big red X goes away and the messages in the inbox all process.
What's up with that? What is " the workflow document web services service?" and why is it hanging my Mailer?

What is the application release?
what is the workflow document web services service?Oracle Workflow Administrator's Guide -- Page 7-75
http://download.oracle.com/docs/cd/B53825_03/current/acrobat/121wfag.pdf
Workflow approval message is stuck in the inbox. It mail_status is mail. It's status is open.
I can see the approval message in the inbox and it is holding up other emails as it's just sitting there.Can you find any errors in the Workflow log file?
A Guide For Troubleshooting Workflow Notification Emails - Inbound and Outbound [ID 831982.1]
Outbound Workflow Email Notification is Not Received [ID 370327.1]
How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer Issues [ID 753845.1]
What to Review When Notifications are not Emailed (Outbound Processing) ? [ID 1051421.1]
Also, see old threads for similar discussion.
Receive Workflow Notification
http://forums.oracle.com/forums/search.jspa?threadID=&q=Receive+Workflow+Notification&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
Thanks,
Hussein

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