What is Verizon going to do for us?

Question

Obviously this phone has a lot of issues, everything from the phone not holding a connection, forced-closed apps, random lock-ups, reboots, etc.
The Verizon Wireless web store seems to have a lot of these phones being sold as refurbished phones so I have to ask... is this phone having that many issues?  If that is the case, what is Verizon going to do for those of us that have bought this phone that has turned out to be quite a "lemon" in the eyes of the community?

Answer 1

I ask the same. I have been a "valued" customer since 1998, but the last 3 phones have left me ready to try AT&T.
The Blackberry Storm they sold me quickly failed, and the Verizon reps, I must say, were quick to admit it was a known problem and offer replacement. But the replacement we chose was the Samsung Fascinate.
My Fascinate slowly became completely useless...it started about 5months in with frequent freeze ups and less than average battery life. But at the end I was not receiving 8 out of roughly every 10 calls...not getting texts...it lasted about 3 hours in standby after coming off the charger.
 I had called Verizon and driven to the store on more than 10 occasions. They kept telling me there were no known issues. They blamed it on everything from my charger, to an advanced task killer that had been on the phone for 8mos...installed the day I bought it by a Verizon employee! I got them in Oct. 2010, on a "buy one get one" deal. My son's was having many of the same issues.
When I finally missed an emergent call (my mom was taken to the ER) I called demanding a new phone Suddenly, Verizon knew about every issue I was complaining about! The store manager went so far as to call them "useless junk". BUT... they offered us our choice of a Droid X2, Droid Incredible, OR....the "all new 4G Samsung Droid Charge" Touted by the rep as "amazing", "lightening fast", "LTE" and "an over $600 phone", my son and I decided to go with the Charge.
My list is similar to others, and started immediately with the weird fuzzy white lines when I change screens, or especially if you take the phone away from your ear quickly and look at the screen. 4days after we got them, my son told me he didn't want it. He asked if we could please go back and get one of the Doid X models instead. 
OK... a 16yr old techno guru who is already managing and creating websites for 2 companies in our area is going to give up the newest, latest "4G" technology for older "lower end" phones? PROBLEM. Apparently, his gives him an error message that all his videos and music (including videos taken with the phone and preloaded ringtones) are "not supported format" . It also forces closes apps constantly, freezes up, etc.
Mine freezes as well. My son even took a video with his phone on my screen totally locked up. Couldn't evn move the little puzzle piece or turn the phone off! The touch screen is completely useless and if I don't take the battery out, I wont get my calls while its frozen. It also:
-resets the screen brightness to the brightest setting
-creates an echo so others cant understand me
-dies so fast it's ridiculous! Charge to full, make 1 call (6min) and Im at 80% battery. I LIVE with a charger.
-alarm function is unreliable
etc...etc.
Went to Verizon ONE WEEK after getting both phones and told them what was going on. They basically said "no known issues" and too bad. I said I did not think it was an isolated "lemon" thing, since mine had been shipped to me, my son's was from the store, and both were having major issues. I asked why we couldn't get one of the other models they had offered, and was told the "promotion" was over because they had "resolved all the issues with the Fascinate.
THEN GIVE ME MY FASCINATE BACK.
Seriously, Verizon....WHAT ARE YOU GONNA DO FOR US???