What is wrong, Adobe? Please help.
I'm at my wit's end here. Flash is not working right for about 5 weeks now. (ever since the update to 183.5) It's very difficult to even explain what's happening because sometimes it works for hours and then crashes, freezes everything, or loses sound, and will not work again that day. Sometimes it starts playing and within just a few minutes there is no sound. Sometimes it won't load at all and it tells me flash player has crashed. Sometimes a page I open that has flash on it somewhere will just immediately freeze my browser completely and I have to Ctrl Alt Delete to get task manager to close the browser. Sometimes it will work on one browser and not another. Sometimes it will work on one video and yet not another. Sometimes it will work on a site and then an hour later will not work on that same site. Sometimes if I do a restart on my laptop because of flash problems, when it boots back up there is a red x over my speaker in the sys tray and i have no sound at all until the next day. These problems happen on firefox, ie and chrome, all 3 browsers are the latest update and my windows is up to date.
The very latest thing to happen, which prompted me to come write this post, is now my adobe reader won't let me open any pdf files. A window opens and tells me to click the accept button, but nothing at all appears in the window and the accept button remains unclickable.
Adobe, what is going on? I have had a home computer for 15 years and never once had a problem with any Adobe product through countless updates of OS, browsers and Adobe itself. How can this be happening? Why is this happening?
Can someone please help me? I can't do anything I want to do on my computer without this stuff working.
If you tell me what info you need from me I will do my best to find it for you.
Hello,
I'm sorry you're running into problems with your system. It sounds like you might have multiple issues going on, but to dig deeper we're going to need more specifics. Here's a good post that describes what we'll need and how to generate crash logs:
How to report a crash with Flash Player
In addition, you might want to consider either reverting back to a previous version of Flash Player, see this page for archived versions, or installing our latest Flash Player 11 RC release.
I'm not sure what is going on with your pdf files, but I don't believe it's Flash Player related. Can you take a screenshot of the blank window that is appearing? That might give us some clues on what's going on.
Thanks,
Chris
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