What is wrong with apple, the ios7 is so messed up, half our texts aren't going through!!!

what is wrong with apple, the ios7 is so messed up, half our texts aren't going through!!!
Also our ipad charger broke after only 9 months of use!
And our young son charged stuff on his ipad on our bank card accidentally instead of his itunes card,
and we called a month ago, and the charge was never refunded!
Can anyone tell us what's going on and who can help us!
I never thought we would ever been disappointed with Apple or the products and now within a month we are ready to give up on Apple altogether it's so frustrating and disappointing!
Message was edited by: patti12345

For the texts:
1. Settings > Messages > iMessage = Off
2. Settings > General > Reset > Reset Network Settings
3. When the iPhone resets, Settings > Messages > iMessage = On
For the charger it is covered by warranty, use it. Is it the charger or the cable?
On the stuff your son charged call AppleCare and ask to be transferred to Customer Service. But do keep in mind when you talk to them they are not responsible for accidents in purchasing that your son made.

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