What is wrong with Flash Technical Support?

I had to install a new hard drive and I use Windows XL SP3. All of my Production Premium CS3 applications are activated except Flash CS3 Video Encoder. I have reinstalled it. I have deactivated all of my CS3 and reactivated it. The Encoder still has not activated.
I entered this in the Support Portal on June 25, 2009. No one has contacted me. I have held for Technical Support for several HOURS. I am an Editor. I paid for the software. I am LOOSING MONEY due to the fact that no one at Adobe cares to answer the Support Portal or answer the Technical Support phone. I am willing to PAY for support for something that should be free. What is going on at Adobe??????????????????????????

Thank you for your response, UniQRO. Yes, piracy brought this on...but I'm wondering if there is a bigger issue. Why is Adobe not answering their Support Portal or Support phone? Are they having financial problems like other companies? Are they getting ready to go out of business?
I've spent 10 years buying, using, learning Adobe products but am beginning to wonder if that was a mistake. I'd love to hear from someone in Adobe tell me why my support of their company has not been a mistake. I will be upgrading in the near future and will definitely consider Support (or lack of) in my spending decisions.

Similar Messages

Does anyone know what is wrong with flash games?

Whenever I try to load a flash game on any website, it comes up fine. However, when I simply click on a button, it freezes both Firefox and the flash script. I just downloaded FF v3.6.10 and updated Adobe Flash player. It was fine before the 3.6.10 update.
Everything else seems to be fine though...

Safe mode did not help. In fact, it made Firefox freeze for longer than in normal mode.. I am also using the default theme..
When I run the Firefox safe mode, it does not come up with the safe mode dialog box like it says in the FAQ.
Edit: Actually, Java was the problem. To fix, go to start> All Programs> Accessories> System Tools> System Restore, and pick the date that you installed Java. That might help anyone who has this problem.

What's wrong with my flash tags?

I'm writing my own software to generate SWF files (very simple ones that just display a single image). The order the SWF entries are written in are:
SWF Header (the main file header)
Tags:
     FileAttributes (required for version 8 or higher)
     DefineBitsJPEG2 (contains JPEG format image)
     PlaceObject2 (places it into Display List)
     ShowFrame (displays to the screen everything in the DisplayList)
     End (tag that ends the SWF file)
When I load the resulting SWF file into a web browser (or the standalone Flash viewer) what I find is that it just has a white screen. The image isn't being displayed. Is there something wrong with the order of the tags in my SWF file? I can't find any debugger software that will analyze the tags in the SWF file and tell me what's wrong with them.
Can anybody here help me with this?

And, occasionally it will boot into open firmware.
Seems odd to me. All by itself? Did you press any keys?
I don't know what to do from here. I can still boot into os 8.6 with extensions off.
Most likely, you have a bad extension. They are in a folder called extensions What you need to do is create a new folder and move extensions to this folder. Move extensions to the folder in groups. try 1/2 first. Move back & forth between folders. See which extension is causing the problem. command + n to create a new folder
verify that you have the correct firmware.
Figuring out what level of firmware you have?
1) Mac OS 9.x or 8.x, you need to use the Apple System Profiler.
Apple -> Apple System Profiler
2) Mac OS X, use the System Profiler.
Apple -> About This Mac
click on the More Info... tab
click on Hardware
read the Boot ROM Version
3) Open Firmware, boot into Open Firmware.
Power on your iMac while holding down commandoption+of
The first output line contains the firmware level. Mine reads:
Apple PowerMac4,1 4.1.9f1 BootRom built on 09/14/01 at 13.18.04
Copyright 1994-2001 Apple Computer Inc.
The 4.1.9f1 will be different on a 333 machine.
What firmware do you need?
http://docs.info.apple.com/article.html?artnum=86117

I need help figuring out what is wrong with my Macbook Pro

I have a mid 2012 Macbook Pro with OS X Mavericks on it and for the past few weeks it has running VERY SLOW! I have no idea what is wrong with it, i have read other discussion forums trying to figure it out on my own. So far i have had no luck in fixing the slowness. When i open applications the icon will bounce in dock forever before opening and then my computer will freeze with the little rainbow wheel circling and circling for a few minutes... and if i try to browse websites it take forever for them to load or youtube will just stop working for me. Everything i do, no matter what i click, the rainbow wheel will pop up! The only thing i can think of messing it up was a friend of mine plugging in a flash drive a few weeks ago to take some videos and imovie to put on his Macbook Pro, he has said his laptop has been running fine though... so idk if that was the problem. Anyways, could someone please help me try something? Thank you!!

OS X Mavericks: If your Mac runs slowly?
http://support.apple.com/kb/PH13895
Startup in Safe Mode
http://support.apple.com/kb/PH14204
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Increase disk space.
http://support.apple.com/kb/PH13806

What is wrong with my MacbookPro?

My computer is a MacbookPro that I bought in 2010.
About a month and a half ago I started to experience my computer randomly flashing white with a click and then the screen turning black. When I would hit the power key to turn it back on, it would chime, display white, then flash off again. After a few tries, it would eventually restart and turn on after holding down the power key for some time. After about a week of this, my "service battery!" sign came on, and my computer began to not hold a charge at all.
I brought it to the Apple store after my battery literally exploded and blew out the bottom of my laptop (leaving a dent in the bottom). For about a month now, with my new battery, my computer has been fine.
Now, about a month after getting the new battery (and after just recently downloading OS X Yosemite 10.10), my computer is starting to flash white again. I am hoping that I did not receive a faulty battery, but even if I did, would it work for an entire month with no problems and now just begin to fail again? My computer says it is holding a charge. Sometimes it flashes off with a fully charged battery.
The times it flashes off are when I am away from it for more than about 15 minutes, I comes back, put my finger on the mouse, it comes to life seeming fine, and then immediately flashes white and shuts off.
What is wrong with my MacbookPro?

I think the battery issue and the screen flashes are unrelated. The 2010 MacBook Pro is notorious for its failing graphics processor: MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video - Apple Support
Have Apple sort it out.

What's wrong with the server?

execute me ~what's wrong with the server? I can‘t use the command nohup any longer.Can somebody help me?
root@shhis1new # nohup
Segmentation Fault (core dumped)
root@shhis1new # nohup ls
Segmentation Fault (core dumped)
root@shhis1new # nohup /opt/SUNWexplo/bin/explorer -w all &
[1] 6871
root@shhis1new #
[1]+ Segmentation Fault (core dumped) nohup /opt/SUNWexplo/bin/explorer -w all
root@shhis1new # uname -a
SunOS shhis1new 5.9 Generic_122300-19 sun4u sparc SUNW,Netra-T12
System Configuration: Sun Microsystems sun4u Sun Fire E2900
System clock frequency: 150 MHZ
Memory size: 49152 Megabytes
Best Regards
<email address removed by moderator>
Edited by: 884082 on 2011-11-22 下午10:00

Moderator Action:
You email address has been removed from your post.
You wouldn't want bad people to send you spam messages for the rest of your life, eh?
Moderator Advice:
If this is the same E2900 that you have mentioned in every one of your other forum posts, then it would seem you need to contact Technical Support and open a proper support request. These forums are NOT techsupport and that system seems so poorly configured that it needs deep analysis. Such investigation cannot be done by using an online forum.
The immediate solution is to log on to the SC of that box and power it down, then boot it back up. At least it will be running after that.

What's wrong with this Forum? Why does Adobe take so long to reply to posts?!

What's wrong with this Forum? Why does Adobe take so long to reply to posts?!
This is actually "specific" to this Photoshop Forum.
I typically get responses back from other Adobe forum promptly.
Chime in.

The Adobe engineering folks DO duck in here from time to time - and that's a BLESSING! Please name any other big company where you get to interact with the engineers AT ALL. I can't. But I suspect the engineers actually have a lot oof real work to do, and their time here is necessarily limited.
Your comments are more along the line of "I pay a huge amount, for that I expect better support". These are very valid comments. But reality is different from what we may expect, and this forum is not the place to expect Adobe support participation AT ALL. In fact, the technical support people at Adobe often direct users to come here (something I've always found amusing).
At the higher level, Adobe may simply not be spending enough on support for literally millions of users. Is is greed or smart business to try to minimize support cost? That's up for individuals to decide.
I suggest you write a snail-mail letter to the Adobe president if you're not getting the support you need.
-Noel

What's wrong with networking since Leopard?

Hi,
I'm with Mac since years. I was a PC User once and spent hours with all kinds of network troubles. What convinced me with Mac right in the beginning was easy networking: It just worked!
But since Leopard things got worse: I have several MBP's, iMacs, Airport Extreme's and Airport Express's at different places which I installed, and I face the same problems at EVERY place:
- I can't connect to AExtreme for several reasons: timeout, security incompatibility, ...
- Sometimes only two Macs are allowed to connect to one AExtreme
- Airport doesn't find Aiport or any other networks for minutes
- After connecting to the router, can't get an IP (self-assigned IP only) - other PCs get an IP.
- Aiport Extreme crashes (yellow blinking)
- connection loss (even when AExtreme is very close)
Now I know about networking, about configuration, I've done this for years. Whatever I do, problems disappear and appear again, at different times, at different places with different hardware.
What is wrong with Leopard? Such problems remind me of times with Windows98 and stuff like that.

What's wrong with networking since Leopard?
on my network and many i have setup there have been no problems with leopard. However there are always teething problems with new operating systems. Thankfully with leopard only a tiny percentage of users experience technical difficulties.
can't connect to AExtreme for several reasons: timeout, security incompatibility,
is it set to use WPA/WPA2
Airport doesn't find Aiport or any other networks for minutes
sometimes my macbook pro takes a while to show up any networks if there are lots in the area this is because it is scanning them all.
After connecting to the router, can't get an IP (self-assigned IP only) - other PCs get an IP.
What kind of router are you using? What happens if you powercycle the router?
# Aiport Extreme crashes (yellow blinking)
# connection loss (even when AExtreme is very close)
Have you tried resetting your AE to default. reinstalling its firmware or checking for a firmware update?
Have you tried changing hte wireless channel your networ is broadcasting on?
What is wrong with Leopard? Such problems remind me of times with Windows98 and stuff like that.
Did you upgrade install your leopard installation or did you do clean (erase) installations?
Have you tried created new network locations?

What's Wrong with My Computer?

I have a G5 desktop computer, I believe it's referred to as a "Power Mac." My mom purchased it some years ago, I think in late 2005 shortly after this particular model was on the market.
Info is:
Version 10.5.8
Processor 4 x 2.5 GHz PowerPC G5
Memory 4.5 GB DDR2 SDRAM
Hard Drive 240 GB (127 GB unused/available)
My mother wasn't using this computer for many years, and my 13" Macbook was giving me trouble, so she gave this one to me. It's all been great (she maxed out the memory and hard drive space when she bought it, even though it is outdated and insignificant compared to current models), except for one little thing... Browsing the internet is usually fine when it's only one window, but not always. However, it is almost a guarantee that while trying to operate multiple windows and trying to play a video, Safari will crash. And not just once in awhile. I'm talking about on a daily basis. During regular offline computer use, like Photoshop or iTunes, the computer will sometimes grey over (as if someone put a fairly thick grey film over the entire screen), and tell me I have to restart the computer. So what's wrong with it? I presume it is a physical issue (failing memory, mother board, etc.), but what?

Your computer is not remotely "maxed out" with RAM.
You're describing a G5 Quad like mine (though mine was built in June of 2006), and maxed out means having 16 GB of RAM installed, like mine has.
The Frolick wrote:
…the computer will sometimes grey over (as if someone put a fairly thick grey film over the entire screen), and tell me I have to restart the computer. So what's wrong with it?…
That's called a Kernel Panic, and, yes, it is most often caused by hardware problems, such as bad RAM or mismatched RAM. I can't imagine how you get to 4.5 GB of RAM without exponentially increasing the risk of mismatched RAM.
RAM has to be installed in matched pairs, starting from the center slots and spreading outward: 4*3*2*1*1*2*3*4
On the other hand, my own personal experience has led me to conclude that Safari is a piece of cr@p. It causes problems just being active in the background, causing other applications to fail.
Check your RAM carefully, starting with just one pair of matched RAM sticks in the two center slots, then adding one pair at a time. Check your hard disk with Apple's Disk Utility.
The kernel panics can be caused by a damaged directory too, so if you own Disk Warrior, run it. If you don't own DiskWarrior, at least Repair Permissions with Apple's Disk Utility and use Verify Disk/Repair Disk with it.
I'd also recommend downloading and installing Applejack and run it according to the instructions.
Good luck.
2.5 GHz Power Mac (PPC) G5-Quad; 16GB RAM; mutant, flashed 550MHz nVidia GeForce 7800GTX 1,700MHz 512MB VRAM; ATTO ExpressPCI UL5D LP SCSI card; Mac OS X Tiger 10.4.11 and Leopard 10.5.8 boot drives; Spotblight, Dashboard and Time Machine permanently disabled; dual 22" CRT monitors; USB wireless 'n' available but connected to the Internet via wired Ethernet; FW flatbed scanner; 2 SCSI scanners (one tabloid-size transparency scanner and a film scanner); various internal & external HDs; FW Epson 2200 and Ethernet Samsung ML-2850ND printers; 2 X Back-UPS RS 1500 XS units.

What is wrong with as3

this is not a question about 'how i do X'. is rather a 'discussion' (flame or whatever, but to defend or argue about aspects, not people) about 'what is wrong with as3' and what aspects whould be taken into consideration for updates. right now i am using as3, and since i paid for this license, i choose this tool over some alternatives and i am using it to do stuff for other people who pay me to do it, i think it can be helpful for all of us if some actions are started in the right direction. i have already posted about 'all people in adobe are dumbasses that do not know how to make a scripting tool and are messing up my work', but i was pissed at the time (i still am pissed) but i believe this is not the right aproach. instead, if this goes to the right people in adobe, we all may get something in the future, like better and easier todo apps and web presentations.
pre: not only about the as3 specification, but COMPLY with the specification that you set. for example, some time ago there were problems with matrix transforms. this was corrected later with a patch. but this means it is not even doing what is is supposed to do
1. scriptable masks and movement, sprites and child sprites: there is a sprite with a mask, the mask is a shape drawn via script, something like
somemask=new shape();
somemask.graphics.beginfill();
(...etc)
somesprite.mask=somemask;
just like that. now add some child sprites to 'somesprite', and make 'somesprite' move, scale and rotate. there you will have something like a kaleidoscope, but not what you expected to do with your script. as the child sprites move in the parent mask, you will see that the child sprites appear or dissapear kind of randomly, and if the child sprites are textfields, it may be that the text is rendered outside the mask, or partially rendered outside the mask (as in only part of the text), rendered with the wrongf rotation or in the wrong place. some child sprites are clipped correctly, some dissapear totally when only a part should dissapear (clipped) etc.
way around: have not tried it yet, but i have the impression that bitmaps have different criteria for clipping, so i am thinking of trying this: appli an empty filter (a filter with params so it does not have any effect on the sprite or in the textfield) so the sprite is rendered as bitmap before doing anything else with it. as i said, i have not done it yet, but it may be a way around this problem, to avoid all this inconsistency with clipping
1-b. inconsistency between hierarchy and coordinates, specially masks: you apply a mask to a sprite, yet the sprite has a set of coordinates (so 'x' in the sprite means an x relative to its container), yet the mask applied to the very same sprite, as another reference as reference for coordinates (like the stage)
2. painting via script: in any other languaje, in any other situation, something like:
beginFill(params);
(...stuff 1)
endFill();
beginFill(params);
(...stuff 2)
endFill();
(...etc)
means: render region of block 1, then render region of block 2 etc, and no matter what, it should be consistent, since there is noplace for ambiguity. if you read it, you may think what that means, even if you dont run it you may have an idea of the picture you want to draw, but not with as3. as3 somehow manages to screw something that simple, and mixes all the blocks, and somehow uses the boundaries of one block as boundaries for other block. is like all blocks are dumped into whatever, and then uses all lines defined into it as boundaries for a unique block. it changes all boundaries and generates inconsistency between what is shown and redraw regions of the resulting picture, like lines that go to the end of the screen and then dont go away in the next frames, even tough the beginfill endfill block should prevent it
3. event flow: i dont know what was the policy behind as3 event flow design. it is in no way similar or an extension to previous event flow, neither with any event flow in any other plattform. i dont know how most people start with as3; in my case, i unpacked, installed and when i tried to do something with what i already knew i could not, so i started reading the as3 docs, and since is like 800 pages long, i just read the basics and the rest i would 'wing it'. in the part of the event flow, there was something about bubbling and stuff, it was not clear at all and when i tried to do what is was said in the documentation (like preventing events to 'bubble', as is called in the documentation), i could not see any effect but i could see it was a mess. flash is not the only thing out there to work with pictures or to work with mouse events, but is the only one that deals with things like 'target' and 'currentTarget'. my first experience on needing this was when i was dealing with my own event handlers (so the only thing that had control over mouse was the stage, and i would admin everything via script). there were events generated everywhere, the stage got events that were not genrated directly over the stage, but got there not with stage coordinates but the coordinates relative to the sprite that generated the event. so if i hover the mopuse over the stage, and the stage has some things on it how does it work? i get multiple event calls, like it was hovering multiple times over the stage in a single frame, but in each call with different coordinates? and what if i set all child sprites as mouseenabled=false or compare like 'if (event.target != event.currenttarget)', what if i move the mouse over a child, does it prevent the move mouse event at all? or does it filter only the event call with only stage coordinates? in my case, every time i move over another clip (with mouseenabled = true), the stage gets it as 'mouse up', even tough there was never a mouse release, what the hell? do even the people at adobe know how to handle events with their own tool when they require it? why does an event 'bubble' when i have not specifically tell it to do it? mi thought is that this event flow was very poorly conceived, and tough the intention may have been that there were different cases and it shopuld cover all cases, they actually introduced new problems that were not present in traditional ways to handle it, and it is neither the easier way to handle things, and this way, a very simple problem turns into a very ugly thing because it must handle things that were not neccesary to handle, or were implicit in other situations.
4. legacy: since as3, all interaction is different, and if you want to do things in the new plattform, using the new features, what you already knew just goes to the garbage can. when a new tool arrives, it should be an extension to previous tools (which is a reason to update instead of just buying a new tool from a different vendor). if everything i had or knew just means nothing from now on, then i can not say 'i know flash script', and my previous knowledge gives me no advantage when aproaching the new version. as3 is a new aproach that requires doc reading and stuff, even if you knew something about previous as specifications or other oo languajes. if you decide to change things from now on, like the things mentioned in this post, instead of just throwing away everything the users alerady knew about the tool, do like in java releases, they mark some things as 'deprecated', they keep working as they should, give a warning, but also a message saying this feature is deprecated, we suggest you use this library instead.
5. lack of previous functionality: if you 'update' something, it meand all previos functionality is still there (probably improved, but not with bugs if it was working fine), plus something else. now it seems backwards, there are some things that could be done in previous versions but not in this one, like 'duplicatemovieclip'
6. inconsistency with scripting/programming paradigms: (ok, fancy work, but fits perfectly here): as3 proposed ways to handle things, but the people who designed it got 'too creative', and they did something that is not consistent neither with previous versions of as or with other languajes. the documentations is full of things like 'it looks like x languaje or languaje family, but instead of using XXX word, you must use YYY'. great, what is this? namespaces 'work like', but 'differently' for example from java, .net, .c. its got the idea that a namespace means a grouped functionality but there are rules about where should be placed the file (ok, java has this also, .net takes care of it automatically if all files are registered in the project), but what you got is a mess that 'if you know other languajes you got the general idea, but nonetheless, even if you knew this or previosu versions of as, you still have to read whatever we decided arbitrarily just to be different'. namespaces, event handling, vars definition which is not like previous scripting neither like fully typed languajes.. is just a mess.
7. lack of scripting and graphics integration: unlike flash and adobe tools that just got on the graphics side leaving all the scripting integratuion apart, most tools from other vendors integrate very well interacton with what is on the screen. the script editor: very poor. autocompletion? a drop down list that does not heklp at all, appears in the wrong places, and when you need it to go, it does not go (so if i want to move away from the uncalled drop down list, i have to click somewhere else, making developement slowewr instead of helping, so the drop down list does not capture all events when i dont want to). in other ides you double click somewhere and it will go to the part of code relevant to that event or whatever. for example microsoft tools, ok i am antimicrosoft, and one of the reasons was that when windows 95 got to market proposing itself as the ONLY pc os you could use if you wanted to keep useing the apps you already had, it was a lousy product full of flaws but you had to keep using it because you had no choice. what is so different from what is happening with flash just now? yet the ide of c# is awesome, works very well and seems reliable.
adobe people: not all user are designers that just make pretty pictures. if it is not intended for scripting then why is it there. and if there are corrections to be done, they should patch all versions, not only the last one. previous version users also paid for their versions.

Well, there is no point in arguing.
I personally believe AS3 does exactly what it promises to do within limits (read: reasonable limits) of ECMA type of language. And sometimes it doesn’t do what we expect it to for it cannot possibly emulate everyone’s thinking process. The task, I guess, is to learn to think in terms of AS3 – not to try to make AS3 think like us. No language covers all the grounds. And no, it is not Java - with no negative or positive connotation. It is what it is. Period. I just hope that AS5 will be more Java like.
You are right about the fact that it is not necessary to know all the aspects of language in order to perform the majority of tasks. But it is paramount to have a clear idea about such fundamental concepts as display list model and events. For instance, depth swap has no meaning in terms of AS3 because display list object stacking is controlled automatically and there is no need for all these jumping through hoops one has to perform in order to control depth in AS2. There no more gaps in depths and one always know where to find things.
Similarly, there is no point in having duplicateMovieClip method. More conventional OOP ways of object instantiation accomplishes just that and much more. Just because OOP object instantiation needs to be learned doesn’t mean past hacks have place in modern times. duplicateMovieClip is a horse carriage standing next to SUV. What one should choose to travel?
Events are implemented to the tee in the context of ECMA specifications. I consider Events model as very solid, it works great (exactly as expected) and never failed me. True, it takes time to get used to it. But what doesn’t?
By the way, speaking about events, contrary to believe in Adobe’s inconsideration to their following. Events are implemented with weakly reference set to false although it would be better to have it set to true. I think this is because there are smart and considerate people out there who knew how difficult it would be for programming novices to deal with lost listeners.
I think AS3 is million times better than AS2. And one of the reasons it came out this way is that Adobe made a very brave and wise decision to break totally loose from AS2’s inherent crap. They have created a totally new and very solid language. If they had tried to make it backward compatible – it would be a huge screw up, similar to how our friends at Microsoft are prostituting VB and VBA – extremely irritating approach IMHO.
Also, Flash legacy issues shouldn’t be overlooked. Flash did not start as a platform for programmers. Entire timeline concept in many ways is not compatible with the best OOP practices and advancements. I think for anyone who is used to writing classes the very fact of coding on timeline sounds awkward. It feels like a hack (and AS2 IS a pile of hacks) – the same things can be nicely packaged into classes and scale indefinitely. As such I wouldn’t expect Adobe to waste time on hacking timeline concept issues by making smarter editor. They have made a new one – FlexBuilder – instead. Serious programmers realize very soon that Flash IDE is not for developing industrial strength applications anyway. So, why bother with channeling great minds into polishing path to the dead end?
I would like to state that all this is coming form a person who knew Flash when there was no AS at all. And I applaud every new generation of this wonderful tool.
I believe Adobe does a great job making transition from timeline paradigm to total OOP venue as smooth as possible. And no, they don’t leave their devoted followers behind contrary to many claims. They are working on making developing Flash applications as easy as possible for people of all walks. Welcome Catalyst!
Of course there is not enough information about AS3 capabilities and features. But, on the other hand, I don’t know any area of human kind activities that does.

What is wrong with my Macbook Pro? (distorted screen, beeping, slow)

I have a late 2012 Macbook Pro (13-inch) that I got from Best Buy. It worked perfectly fine for a year, but then went crazy.
First, it started shutting down here and there, and icons bounced a lot in the dock. Then, one day, I googled something and it froze, then flashed a strip of multicolored barcode-like lines. So, I shut it down and it overheated then began to beep 3 times and flash a light.
I brought it in and they just wiped the hard drive. Then, it happened again while I was watching a video only a short time later. I was going to re-seat the RAM myself but the inside of the computer looked all messed up. I took it in and they gave me a new LCD but it has a dead pixel now. It worked fine for 1 month after that.
Then, I was using the laptop on my bed and it shut off randomly a couple of times while I was on Facebook and started beeping. I rebooted it and tried to fix it but it happened again the next day. I brought it back to Best Buy and they said it was hot and sold me a $20 cooling pad.
That worked for a few days, then I was watching TV online and it happened again. I brought it back to Best Buy and they replaced the RAM. Now, I was watching something online and it happened yet again. I was able to reboot and it worked okay now for a couple of hours but it did freeze again and I had to shut it down.
Everytime I go to Best Buy, they tell me "If we have this issue 1 more time, we will replace your computer." But, then, they say the same thing every time and that it's their policy. I have paid for Office now and only have 1 download left. Also, this is ridiculous because I'm a student and I've had my Mac gone for 2 weeks at a time at least 3 or 4 times. When this happens, I get stuck using my iPad and can't use flash so I've spent tons of money of apps for flash and other things to make my iPad functional.
Can somebody just tell me what's wrong with it? It "passes the hardware test" every time and the Geek Squad keeps asking me stupid questions like "Did you check your internet connection and reset your modem?" When I asked them the first time to do a PRAM test, they didn't know what that was and asked me to go on iTunes or clear my cache or something like that.
I have had a bad experience with them altogether. I got my Macbook for $500 because I had a PC before that I paid $700 for and it eventually broke. They were unable to repair that one because the hard drive had failed, although they had previously been convinced that I needed to uninstall my Norton to fix that problem.
Sorry if I'm ranting, but my Macbook is like a child to me (not to sound weird) and I'm sick of this problem. It's working fine at the moment but I know this will happen again randomly like always.

If you're able to boot, launch the Console application by entering the first few letters of its name into a Spotlight search, and select the most recent panic log under "System Diagnostic Reports." Post the contents -- the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID” and "Kernel UUID," two long strings of letters, numbers, and dashes in the header and body of the report. Please don't post "shutdownStall" or "hang" reports.
If you can't boot in the usual way, try a safe boot. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
During startup, you will see "Safe Boot" on the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is slower than normal, and some things won’t work at all, including your login items.

What's wrong with my iPhone 5c?

Last night I was on my phone until it died. It was working perfectly fine as usual. Then this morning when I went to charge it, it turned on, but the screen looked distorted and the touch was not working. The only thing I can do is turn it on and off. I took it to an iPhone repair place to see what was wrong and if it can be fixed. The guy checked it out to see if there was any type of damage to it, which there was none. He then tried to put a different screen on it but the screens he tried also were distorted and the touch did not work. Since it couldn't be fixed, I went back home and tried to plug it into my iTunes account on my computer to see if I can somehow try to fix it from my computer by restoring it or something else. However, when I plugged it into my computer, it says that iTunes cannot connect to my iPhone because it is locked with a passcode. I don't even have a passcode on my phone. I have no idea what has happened to my phone. I have had it for about 9 months and never had an issue with it before. If anyone can help me out or at least give me an idea of what is wrong with it, that would be greatly appreciated. Thanks

Try the usual steps: restart, reset, restore.
http://support.apple.com/kb/HT1430
http://support.apple.com/kb/HT1414
If you try restoring from a backup and that doesn't fix the problem, try restoring to factory settings and, if the problem goes away, then synching your apps. You'll lose the app data and settings, but if the problem is due to a corrupt cache or settings file, that should cure it.
If none of that helps, your device may have developed a hardware fault and will need to be take or sent to Apple.
Regards.

What is wrong with my log in display screen?

Hey There guys,
This problem started occurring right after i updated to Yosemite, which was quite a while back. Every time I turn on my computer and I get to the log in screen where I put my password, half the screen is normal and the other half is black with green lines running through it(this was the latest) other times it is white rectangles with little black ones running through them. Im not sure what is wrong with it, I never dropped my mac or anything.
I have attached an image.

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430http://support.apple.com/kb/ht1430
Not normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/http://www.apple.com/retail/geniusbar/
 Cheers, Tom

What is wrong with my 2 month old Mac book pro retina?

I bought a new 13 inch Mac book pro Retina at the end of May 2013. I have been to the apple store and called apple care several times. Now things are very bad. It would crash and give me a white screen every so often but over the last week things have gotten very bad. It will crash with the white screen, browsers and applications all close unexpectedly - it started with firefox then safari, then mail then face book, then adobe and finally iphoto and picassa. I did send in the reports. Also if I had a picture in i-photo my picassa program is set up to grab all pictures - recently any pictures that have been grabbed it says the files are corrupted. I keep having trouble with the air port utility in that it can't find the wireless network and or the time capsuel even though it can be wireless or plugged in by ethernet. I called apple care and got this very nice tech guy and he tried many different fixes and said he thought the hard drive would need to be replaced so got an appointment to take my computer in. They ran two tests and said everything is fine with the computer it must be the software. So now I'm supposed to get apple care to help me try and save all my data on flash drives! Can't back it up on time capsuel cause he said it would just back up the problem. So this seems overwhelming and I'm so upset. Well, then I thought about it and my old mac book in which all the data and software was transferred from hasn't been erased as I was having so many issues I hadn't done that yet. So my question is if it was the software, wouldn't it be making my older mac book do the same thing? What is wrong with my New Computer? As of tonight, I can't even open anything it gives a quick flash of trying to open and closes so the computer is totally useless - so no idea how to get the data off that is most recent. Apple says they cannot help cause it is a software program but now I have a 2 month old computer whish is useless. Any thoughts?

Call Apple and make a appointment.
You have 3 months of care and up to 3 years with paid AppleCare, let them handle it and bring everything in.
Good Luck

What's wrong with my ipod touch 4g?

Hello, I am a student who is using MacBook Pro and iPod Touch 4G (32GB)
To jump to the topic, my liquid crystal of my iPod is broken. No, it's better to say, CRASHED.
I bought a new protecting film and case for my iPod, and i sticked and covered it.
Suddenly, the top left corner of my iPod just crashed. I was holding the player with my finger, and it just crashed.
So, what's wrong with my iPod? I'm pretty sure that it was not my fault. All I did was just holding the iPod with my two fingers and trying to fit the case.
Next, is there going to be any problem that will occur when I use this?
I am in China right now, and there are no Apple Store near the place I live. If I want to go, I have to drive there for 3-4 hours. I don't have that much time just fixing iPod. I am going back to Korea in July 2012. So, I'm thinking of just keeping my Pod in this condition until I go back to Korea. But, I'm not sure if there are going to be any problem while I am using this.
I hope the answer will come very quick, thank you.
p.s. I just started learning English, and my English is not that good...:p
p.s. 2 I bought my iPod last year April 2011.

Apple does not repair iPods, but will replace the entire iPod for a flat fee; see the Repair Pricing section here:
http://www.apple.com/support/ipod/service/faq/
There are independent iPod repair services that may be able to replace the screen for less. Do a web search for "ipod repair".
Note, though, that there is no liquid in an LCD that can leak. That's a myth.
Regards.

What is wrong with Flash Technical Support?

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