What is wrong with Safari, will not open, get error message?
What is wrong with Safari, will not open, get error message?
I download a new copy of Lion today on my Mac
After doing that Safari will not open at all.
I get message of "safari quite unexpectantly"
Then when i open the Details " this is my details "
Process:
Safari [391]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.1.6 (7534.56.5)
Build Info:
WebBrowser-7534056005000000~6
Code Type:
X86-64 (Native)
Parent Process: launchd [125]
Date/Time:
2012-08-20 20:38:19.829 -0400
OS Version:
Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report:
244723 sec
Crashes Since Last Report:
28
Per-App Interval Since Last Report: 14803 sec
Per-App Crashes Since Last Report: 28
Anonymous UUID:
EFBE3A9A-1C1D-43BB-A82C-3199F3C1F2D3
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[391]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0 CoreFoundation
0x00007fff90357f56 __exceptionPreprocess + 198
1 libobjc.A.dylib
0x00007fff912cbd5e objc_exception_throw + 43
2 CoreFoundation
0x00007fff90357d8a +[NSException raise:format:arguments:] + 106
3 Foundation
0x00007fff90b0871f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit
0x00007fff8696acdf -[NSMenu itemAtIndex:] + 165
5 AppKit
0x00007fff8696ae38 -[NSMenu removeItemAtIndex:] + 63
6 Safari
0x0000000100f8ec2e -[AppController awakeFromNib] + 387
7 CoreFoundation
0x00007fff9034efb1 -[NSObject performSelector:] + 49
8 CoreFoundation
0x00007fff9034ef32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit
0x00007fff869529ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit
0x00007fff86948f73 loadNib + 322
11 AppKit
0x00007fff86948470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit
0x00007fff8694838b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit
0x00007fff869482ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit
0x00007fff86bb906f NSApplicationMain + 398
15 Safari
0x0000000101191806 SafariMain + 166
16 Safari
0x0000000100f7ef24 Safari + 3876
17 ???
0x0000000000000002 0x0 + 2
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff8572ace2 __pthread_kill + 10
1 libsystem_c.dylib
0x00007fff85ff77d2 pthread_kill + 95
2 libsystem_c.dylib
0x00007fff85fe8a7a abort + 143
3 libc++abi.dylib
0x00007fff8c0217bc abort_message + 214
4 libc++abi.dylib
0x00007fff8c01efcf default_terminate() + 28
5 libobjc.A.dylib
0x00007fff912cc1b9 _objc_terminate + 94
6 libc++abi.dylib
0x00007fff8c01f001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib
0x00007fff8c01f05c std::terminate() + 16
8 libc++abi.dylib
0x00007fff8c020152 __cxa_throw + 114
9 libobjc.A.dylib
0x00007fff912cbe7a objc_exception_throw + 327
10 com.apple.CoreFoundation
0x00007fff90357d8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation
0x00007fff90b0871f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit
0x00007fff8696acdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit
0x00007fff8696ae38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework
0x0000000100f8ec2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation
0x00007fff9034efb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation
0x00007fff9034ef32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit
0x00007fff869529ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit
0x00007fff86948f73 loadNib + 322
19 com.apple.AppKit
0x00007fff86948470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit
0x00007fff8694838b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit
0x00007fff869482ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit
0x00007fff86bb906f NSApplicationMain + 398
23 com.apple.Safari.framework
0x0000000101191806 SafariMain + 166
24 com.apple.Safari
0x0000000100f7ef24 0x100f7e000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff8572b7e6 kevent + 10
1 libdispatch.dylib
0x00007fff87aa078a _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff87a9f31a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib
0x00007fff8572b192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff85ff7594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff85ff8b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff8572b192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff85ff7594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff85ff8b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff8572abca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff85ff9274 _pthread_cond_wait + 840
2 com.apple.WebCore
0x00000001020311fc WebCore::IconDatabase::syncThreadMainLoop() + 124
3 com.apple.WebCore
0x000000010202ed50 WebCore::IconDatabase::iconDatabaseSyncThread() + 496
4 com.apple.JavaScriptCore
0x000000010197111f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib
0x00007fff85ff58bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff85ff8b75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib
0x00007fff8572967a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff85728d71 mach_msg + 73
2 com.apple.QuartzCore
0x00007fff892f92d9 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore
0x00007fff892f9219 thread_fun + 24
4 libsystem_c.dylib
0x00007fff85ff58bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff85ff8b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff60b7c418 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff60b7c440 rsp: 0x00007fff60b7c418
r8: 0x00007fff757c9fb8 r9: 0x00000000000002de r10: 0x00007fff8572ad0a r11: 0xffffff80002da8d0
r12: 0x00007f96b9476cb0 r13: 0x000000000000000c r14: 0x00007fff757cc960 r15: 0x00007fff60b7c590
rip: 0x00007fff8572ace2 rfl: 0x0000000000000246 cr2: 0x00007fff76d71000
Logical CPU: 0
Binary Images:
0x100f7e000 -
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0x100f82000 -
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0x10173e000 -
0x1019cdfff com.apple.JavaScriptCore (7536 - 7536.24) <C613502E-BC98-3269-A25C-4BDB2D87590B> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x101a7d000 -
0x101bffff7 com.apple.WebKit (7536 - 7536.25) <8D171955-A1CA-31AA-B701-B9D4F760B10B> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
0x101ced000 -
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0x10202b000 -
0x102fd0ff7 com.apple.WebCore (7536 - 7536.24) <F2C26660-05D7-34A7-9158-9C3D21BEB32F> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
0x7fff60b7e000 -
0x7fff60bb2baf dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
0x7fff85714000 -
0x7fff85734fff libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
0x7fff85b69000 -
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0x7fff85c31000 -
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0x7fff85d27000 -
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0x7fff85d5e000 -
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0x7fff85f0f000 -
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0x7fff85f10000 -
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0x7fff86086000 -
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0x7fff860af000 -
0x7fff8610bff7 com.apple.HIServices (1.21 - ???) <9645CFA8-63BE-3A0D-A636-56D9827E6C8C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8610c000 -
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0x7fff8625c000 -
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0x7fff8626a000 -
0x7fff862c2fff libTIFF.dylib (??? - ???) <A0FF68DE-2935-30E7-B61C-4D9D70E14AD0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8632a000 -
0x7fff8690efff libBLAS.dylib (??? - ???) <C34F6D88-187F-33DC-8A68-C0C9D1FA36DF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff8690f000 -
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0x7fff86938000 -
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0x7fff8753f000 -
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0x7fff87540000 -
0x7fff87573ff7 com.apple.GSS (2.2 - 2.0) <971395D0-B9D0-3FDE-B23F-6F9D0A2FB95F> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff87574000 -
0x7fff8757afff IOSurface (??? - ???) <77C6757B-D357-3E34-9424-48F962B5CC9C> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8757b000 -
0x7fff875a4ff7 com.apple.framework.Apple80211 (7.2.1 - 721.3) <4BA49D6F-373B-3F4E-A2B3-453C2ED66318> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff87a97000 -
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0x7fff87aac000 -
0x7fff87aadfff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff87b60000 -
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0x7fff87bc2000 -
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0x7fff87be6000 -
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0x7fff87c88000 -
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0x7fff87c8f000 -
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0x7fff87e23000 -
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0x7fff87e3a000 -
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0x7fff87ee0000 -
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0x7fff88bb2000 -
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0x7fff88bf2000 -
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0x7fff88c08000 -
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0x7fff913cefff com.apple.TrustEvaluationAgent (2.0 - 1) <1F31CAFF-C1C6-33D3-94E9-11B721761DDF> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
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0x7fff913d4fff libCoreVMClient.dylib (??? - ???) <934D0D11-C34F-3C06-A352-21BB8FFE9774> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff913d5000 -
0x7fff913e5ff7 com.apple.opengl (1.7.7 - 1.7.7) <0CA11278-746C-353A-923B-BCC0047190C3> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff913e6000 -
0x7fff913fdfff com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff91b37000 -
0x7fff91b85fff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
0x7fff91b86000 -
0x7fff9208fff7 com.apple.RawCamera.bundle (3.14.0 - 646) <75A96BFC-1832-808B-F430-C4C9379C5A98> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff92443000 -
0x7fff92443fff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
0x7fff92444000 -
0x7fff92460ff7 com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff9248d000 -
0x7fff924d9ff7 com.apple.SystemConfiguration (1.11.3 - 1.11) <0A7F1982-B4EA-3424-A0C7-FE46C6224F03> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 799
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.5M resident=151.3M(82%) swapped_out_or_unallocated=34.2M(18%)
Writable regions: Total=1.0G written=3936K(0%) resident=5536K(1%) swapped_out=0K(0%) unallocated=1.0G(99%)
REGION TYPE
VIRTUAL
===========
=======
CG shared images
128K
CoreServices
1448K
JS JIT generated code
8K
JS JIT generated code (reserved)
1.0G
reserved VM address space (unallocated)
MALLOC
23.1M
MALLOC guard page
48K
SQLite page cache
480K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
64K
__CI_BITMAP
80K
__DATA
16.2M
__IMAGE
528K
__LINKEDIT
59.8M
__RC_CAMERAS
248K
__TEXT
125.7M
__UNICODE
544K
mapped file
24.7M
shared memory
312K
===========
=======
TOTAL
1.3G
TOTAL, minus reserved VM space
319.8M
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 8 GB, SMC 1.52f9
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.64.8-P2P
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HDS722020ALA330, 2 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 3
USB Device: hub_device, 0x0409 (NEC Corporation), 0x005a, 0x26200000 / 2
USB Device: Cruzer, 0x0781 (SanDisk Corporation), 0x5530, 0x26220000 / 5
USB Device: DataTraveler 2.0, 0x0951 (Kingston Technology Company), 0x1607, 0x26240000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 5"
So I am not sure what is going on?
Anyone have similar situation?
what did u do to get Safari working again for you?
thanks
If you're running 19.7.4, then you're installation is hosed. Safari 5.1.7 is what ships with that version. If you failed to save the ill-designed installer, then you'll have to waste resources installing again (necessitates DLing the entire 3.6+ GB monstrosity).
Similar Messages
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this application has failed to start because d3d8thk.dll could not be found. I looked that file up and it seems its part of directx. i installed directx again but that still did not help.
d3d8thk.dll
That one is a DirectX 8 module and might not be included in the most recent DirectX 9 redistributable available from Microsoft. If it's been installed as part of a partial DirectX 8 install (as part of a game for example), that can cause the issue. Can you track down a full DirectX 8 redistributable? If so, if you install that, does that clear up the iTunes error? -
IPhoto will not open. Error message says I must upgrade. But APP store says it is already installed?
iPhoto will not open. Error message says I must upgrade but the AppStore indicates that the newest version of iPhoto is installed so how can I upgrade and why did it stop working in the first place? What is the problem?
Hi Terence. I solved my problem. Apparently a 9.5.1 version of iPhoto was dowloaded, backed up on Ext Drive then deleted from the Mac HD...Leaving the old version 9.4.3 still resident on the Mac HD.
Thanks for responding. -
I installed iTunes update on my pc running windows vista and now it will not open. Error message MSVCR80.dll missing???
First try updating to iTunes 11.1.5.5, using an installer downloaded from the Apple website:
http://www.apple.com/itunes/download/
If you still get the errors after that, try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
I have a number of books on my ibooks that will not open. I get an error message that says that they are incorrectly formatted or in an unrecognized format. What is going on?
Beverly:
Try opening the problem library on the HD, if you still have it, by launching iPhoto with the Option key depressed and, when asked, navigate to the external HD and select it. If it opens then you might be able to get it recognized by iPB. If you don't have the one on the external try the one in the Documents folder.
Does iPhoto Buddy create its own plist file in each of the library folders? If so then maybe it the problem. Remove it from the problem library and try relinking it.
I used to use iPB but changed to iPLM (although I like iPB's interface better) as it was compatible with V6 before iPB was.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance. -
Itunes version 7.6 and later will not open (no error message recieved)
All Itunes versions before 7.6 work fine on my computer, i am currently using 7.4 because i can not use 7.6. However, with 7.4 i can't update my ipod because it is a newer ipod. I have installed, reinstalled and tried many other things to get 7.6 to work but it will not open when i double click on it. The process runs as evidenced by the task manager but the hourglass disappears and it never opens. It is very frustrating any help please?
Often if I update iTunes, i need to reaccept the terms etc when i reopen it.
If you have other programs open, you often cant get this "terms acceptance" screen to come up.
I suggest closing all open open programs and then trying. -
Windows XP: iTunes will not open - no error message
Hi,
I have a fresh install of Windows XP with no other programs installed but Firefox, a graphics driver, and a wireless adapter driver - all on C:. This computer was built for surfing the net and managing an iPod... that's pretty much it. Anyway, I have reinstalled several times both Windows and iTunes and every single time I can install successfully, the event log confirms that it installed successfully, and then when I go to open iTunes, nothing happens. Not even an error message. The hourglass starts and then it disappears and... nothing. Its as if I never opened it. The event log shows this int he application folder:
The description for Event ID ( 0 ) in Source ( iPod Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.
I'm not sure this has anything to do with it because it doesn't indicate an error, just that an event occurred and it has no description for it.
Please help me... TIA!After trying sto start iTunes, open the Task manger and look on the processes tab, do you see iTunes.exe running?
If so you have a problem that is commonly due to an issue with cryptographic services.
If you have just done a fresh install, was the smart card service installer, iTunes requires it.
Here are my troubleshooting steps for silent launch failure with iTunes.exe running in the task manager:
Before checking if iTunes works, restart your PC or close the iTunes.exe process with task manager if it is running.
A couple of simple things to try:
http://support.apple.com/kb/TS1776?viewlocale=en_US
Stop the bonjour service, this FAQ has instructions:
http://support.apple.com/kb/HT2250?viewlocale=en_US
But usually it is due to a problem with cryptographic services.
Check to see if you have your smart card service and that it is not set to disabled. For some reason iTunes needs it.
Start>>Run>>Services.msc
you should find the smart card service in the list. Report back with your findings.
Malware can interfere with cryptographic services and also pervert a resolution so it is important to check that your system is clean before proceeding: Run a virus and spyware scan with up to date definitions.
Then work through *Method 4* in the following link:
http://support.microsoft.com/kb/822798
You should be able to copy and paste the individual lines to save on typing.
Make a careful note of any error messages you get, they are important for diagnosis. Report back any error messages especially the names of any dlls mentioned.
If there are no errors try starting iTunes. -
Many of my apps will not open. an error message.
The icon starts to open and then I get an error message. Some of the apps are Adobe Reader and various Garmin apps. The message is "<name of app> quit unexpectedly" and then it gives a long list of computer info. This happened suddenly and I don't know why. I have used the Disk Utility App but it has not helped.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
ITunes 7 flat-out will not open - NO error message, nothing
Same thing happened when I downloaded, I mean, was FORCED to download version 6. I had no desire to upgrade to 7 but I had to to download an album, now I click on the iTunes icon and nothing happens. I've seen similar discussions to this but they all involve error messages of some kind. I get nothing, don't know if that means my problem is different or not...I know I'm getting a little fed up with these coerced upgrades that then turn out not working.
now I click on the iTunes icon and nothing happens. I've seen similar discussions to this but they all involve error messages of some kind. I get nothing
a few preliminary questions, aimed at narrowing in on possible culprits.
(1) do you have Norton Internet Security 2005 installed on that PC?
(2) try opening your QuickTime for us. does it:
(a) launch perfectly fine?
(b) refuse to launch, with an error message? (if so, please tell us what it says.)
(c) exhibit some kind of peculiar behavior? (if so, please describe the peculiar behavior for us.)
(3) reboot the PC. launch your Task Manager, and click on the Processes tab. try launching itunes again.
does an itunes.exe show up in your Processes tab? if so, does it persist in there or does it disappear after a few seconds? -
ITunes will not open (no error message and not running Norton 2005)
I have recently upgraded to iTunes 7 and I now cannot get it to open after clicking on the icon. The iTunes.exe process comes up in the task manager briefly then disappears. There is NO accompanying error message and I am NOT running Norton Antivirus 2005. I have already tried reinstalling the standalone version of quicktime and I have used msconfig so that I essentially have only the necessary iTunes/quicktime processes running (no antivirus/antispyware/anti-popup software is running in the background). I have Windows 2000 and I have never had a problem with iTunes until now. Somebody please help me out here.
wapierce,
It looks like we have covered all the bases here. Unfortunatly it looks like The computer cannot run iTunes or the OS has an issue that may require a reeinstall.
Lets verify the Hardware and OS one more time. Click Start> right click My Computer> Properties(you can also open My Computer then click view system information on the left side of the window.) What does the processor and Memory say here? Also what is it saying aout Windows.
Make sure there are no upadtes available for the computer.
When you installed iTunes did you make any registry changes? It sounds like the next step would be doing a restore or re-install of Windows on the computer.
Jason -
I-tunes will not open/ window error message
I along with several others seem to have gotten this message. I have tried to reinstall i-tunes, scanned my computer with spy bot and ewido, changed my fire wall settings in both windows xp and norton anti virus. None of these seem to work. I have tried to uninstall quick time, but get this message
Error Code: 0x80040707
description: DLL Function call crashed:QTIntsall code.Quicktime Uninstall proc
Any Ideas????For your QuickTime resintall problem, here's what worked for other users; perhaps it will work for you (I've never had this problem so I can't say for sure):
1) Uninstall QuickTime from the Add/Remove Programs control panel. If you have difficulties, try Microsoft's Installer Cleanup Utility.
2) Clean up the Windows registry with http://www.ccleaner.com/ (freeware)
3) Restart your system.
4) Delete the QuickTime folder
5) Reinstall QT from the standalone installer.
Hope this helps. -
Itunes will not open - no error message - flashes user agreement and closes
I just updated Itunes to 10.5.1 I am running MacOs 10.6.8 on a macbook pro. when I open Itunes it flashes the user agreement and then closes. no error message. please, for the love of all that is holy, help me
Dear Julian,
I have had this problem for the past year, I have tried everything except the obvious (and correct) solution:
immediately after you click itunes (from the dock) start rapidly pushing the enter button. when the licence agreement flashes it already has "okay" highlighted so if you press enter at the right time it will continue opening Itunes - you may have to try it a few times to get it right, but it works. isnt it wonderful that someone on this forum responded to your inquiry? thanks for posting! -
Bridge will not open, an error message is displayed regarding the cache.
Hi, when I try to open bridge I receive an error message with instructions to go to preferences and do something with the cache. when I go to preferences, cache, purge cache everything freezes. the only way i can do anything is to force a shut down of the computer. this happens each time I attempt to use bridge.
i use a mac book pro.
if any one has an idea I would love to hear it. thank youDoc you are a champion. Thank you, selecting a new location has worked.
Lindy Corrie
0402 324 179 -
Is anyone else getting an error message from Windows Installer that says it cannot find the correct path to install ITunes 10.5?? Or when trying to install it, it says that the older version cannot be removed?? I NEED HELP!! I want to upgrade my phone to iOS 5 and cannot without iTunes 10.5!
i think im getting this problem! ive got loadz of windows updates that wont update and i seen somewhere that that has something to do with why itunes wont download properly:/
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ITunes will not open (no error message)
Hello - My iTunes has been acting up recently, it just refuses to open. I tried plugging in my iPod to my computer and seeing if that would make iTunes open but it wont.
I have no clue as to what I should do to fix this, I am also not that smart with computers (only 16 :P)
Please help me!!Just wanna say i have the exact same problem, someone directed me to here:
XP: http://support.apple.com/kb/TS1421
Vista: http://support.apple.com/kb/TS1717
It didnt help me but it might help you.
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