What is your dead pixel policy?

I recently lurched a 27" iMac and discovered it has a dead pixel. Can someone tell me what Apple's dead pixel policy is?

Hi, I'm aqfraid one dead pixel won't cut it at all...
http://www.engadget.com/2010/11/05/apples-dead-pixel-policy-leaks-out-up-to-15-a nomalies-accepta/

Similar Messages

  • Dead Pixel Policy for Stream 7?

    Does HP have a dead pixel policy for the stream 7? I have 3 dead pixels already on my screen and it's not even 3 months old.
    This question was solved.
    View Solution.

    Hi 
    As far as i'm aware of the policy is 5 or mor Dead pixels on the screen.
    Hope this helps.
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    -VJ
    Although I am an HP Employee, I am speaking for myself and not for HP.

  • Iphone - Dead pixel policy

    Hi Community I'm from Argentina this is my first post here.
    I have a question, can someone tell me which is the dead pixel policy of Apple? I have a 3G iPhone with 1 pixel dead, and I want to know if the warranty works for my phone.
    Looking forward to your reply.
    Greetings, Manu.

    Try this:
    http://www.apple.com/webapps/utilities/stuckpixelfix.html

  • Dead Pixel policy for T410s

    I called up the technical support, and they told me that I need to have at least 9 dead pixels. But later on when I checked the customer support website, it said that I need only 3 dead pixel. here
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    Go to Solution.

    Have you tried an app like UDPixel to try and unstick the pixels?   Though yeah if you can tell tech support the document which you found the information in you should be able to get the panel replaced.
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  • Official Document about Dead Pixel Policy ?

    Hi everyone !
    anyone can tell me: is there any offical Document about Apple Dead Pixel Policy & Waranty for iPhone/iPod/iPad ?
    Thank a lot !

    Thank Kappy very much !
    I have read the link but I still can not find the infomation i need.
    I want to know how many minimum dead/stuck pixel on the device is acceptable to wanrranty ?
    For Ex:
    iPhone/iPod : 1 Dead Pixel -> Apple will replace a new LCD for you.
    iPad : 3 Dead Pixel -> Apple will replace a new LCD for you.
    p/s: Sorry for my English.

  • What is Apple's dead pixel policy for MacBook Pro 13 inch 2011?

    I have just noticed a dead pixel in my MacBook Pro 13 inch. Is it possible that i could have my Mac replaced? If not, what do I do and what is the policy? I do have Apple Care. Thanks.

    One thing I'm fairly certain of is that Apple will choose to repair the unit instead of replacing it. Since you wisely purchased AppleCare, they should repair it if you're in your 3-year warranty (and, obviously, you are).
    Good luck,
    Clinton

  • Lenovo wont stand behind dead pixel policy

    I am not sure what else to do. It seems like unless you complain on this board, lenovo will not respond.
    I bought a t400 back in 2008 and it shipped with dead pixels.
    I informed support and they noted it "on my account". I had a 5 year warranty and decided to wait until I had a major issue.
    My T400 recently failed (hard blue screen) and I sent it in to lenovo support. They refused to fix the lcd and after a few days shipped my laptop back without fixing the blue screen
    I finally got support to let me go with a local repair shop (they did a motherobard swap). The tech fix my machine but again lenovo refused to repair my LCD
    I bought a 5 year warranty for piece of mind and  lenovo has completely failed.
    If you have a dead pixel issue, return the unit asap. Lenovo will refuse repairs.
    I have purchased 4 thinkpads since 2008 and since the t61 nvidia failure, the support has gone completely downhill
    My case # is A02P78N, and I have sent 3 PMs to mark with no reply.
    Can anybody help?

    The Policy:
    http://www.ehow.com/facts_7675653_dead-pixel-polic​y-lenovo-laptops.html
    I love my LENOVO.
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  • What does a dead pixel even Look like ?

    I posted a thread 24 hours ago that ended up w/ a missing section, then 2 replies to finish.... a real mess that went deservedly unanswered.
    I'm sure I can do better :
    Suddenly I've got 2 "bits of dust" towards the lower right corner of my 24" display. They're different sizes ( the smaller close to a pin-head ) and the slightly larger one is a much darker shade of grey. They're also roughly-edged...misshapen.
    They look like pieces of grit , is it even possible for a foreign particle to "ride in on a CD" and end up visible within the display ?
    I'm sure that's doubtful, but I don't know much beyond what they "look like"
    I've tried the Pixel-Fixer widget, but have seen no effect.
    I'd just like to hear what else others may have had, the better to determine what these interlopers actually are !
    thanks, Dave

    DmR of AtoZ wrote:
    They look like pieces of grit , is it even possible for a foreign particle to "ride in on a CD" and end up visible within the display ?
    The LCD is a sealed unit before it's placed in the computer so no it's not possible for foreign particles to "ride in on a CD". It may be possible for dust to get under the "glass" that covers the LCD, but again, not from a CD.
    I'm sure that's doubtful, but I don't know much beyond what they "look like"
    Apple has a decent article on pixel anomalies. In order to keep LCD costs down, a certain number of pixel anomalies are considered "acceptable" by most manufacturers. Some resellers offer a dead pixel warranty for an extra cost. They lose money with individual LCDs that are returned with pixel anomalies that are considered "acceptable" (the manufacturer would bill them for repair or replacement) and usually sell them at a reduced cost. In the long run, though, most LCDs don't have pixel anomalies so the more dead pixel warranties they sell, the more profit they make.
    I've tried the Pixel-Fixer widget, but have seen no effect.
    Software like the Pixel-Fixer widget are often just temporary solutions. Stuck pixels usually indicate a hardware issue with the LCD matrix and the only guaranteed way to make sure they're gone is to replace the display.
    This picture mistakenly refers to a "bright" pixel as "dead". When the pixel is stuck in an open position (allowing light to pass through) it's a "bright" (sub-)pixel. When it's stuck in a closed position (blocking light from passing through) it's called a "dark" or "dead" pixel.
    This picture shows a dead (or "dark") pixel.
    Hopefully that clears some of your questions.

  • Apple dead pixel policy

    Does anyone know apples policy on dead pixels? Is the same policy as most of the companys out there that say the screen is not faulty unless it has a certain number of dead pixels. I have a dead pixel on my imac g5 17" which stays black all the time. I think it is outrageous that a company can say the screen is not faulty. I think i am going to ditch the imac g5, buy a power mac then buy a samsung screen to go with, apparantley there do a zero, yes zero pixel policy. Any more than zero dead pixels on samsung screens are classed as faulty. Thanks a bunch apple now i have an imac i dont even want to look at.

    Excuse me? There is no need for that tone.
    I got my info from Samsung here and if they haven't updated their site to reflect the new policy, then that is not my fault. Furthermore, if they can't update their site to reflect this policy, I doubt that they will stand behind it. If I had a "no-defect" policy, I would be sure to have it plastered all over my site.
    I stick to my opinion that a single dead pixel is acceptable. If perfection is the only thing that you will accept, then you can prepare yourself for a lifetime of dissappointment and ensuing therapy.

  • Dead Pixel Policy

    **bleep**, looks like I have my first dead pixel.  Never had a single one on my 5 year old 1920x1080 Dell D810, yet this not even 6 month old W510 has one already. 
    Looks like the Lenovo magic number is 3:
    http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-69856
    Anyone else have any dead pixels?  Anyone know of any good software to check for them?  (i.e., test various color transitions).
    I notice if I tap the back of the screen gently, it'll sometimes coax the pixel to behave -- maybe there's a general fix?

    I can't belive it but Lenovo Service has replaced my broken LCD on new. My warranty ended on 25th of Nov and I had gone to Service on Monday 22nd od Nov. I didn't have any warranty because I had bought my Notebook from third-hand. I thought they will not replace LCD but they did it. Lenovo service is great. I love them!
    My pixels were definitly broken, look on those pics: http://www.megaupload.com/?d=KNSQUA4F
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    T400 2768-CT7
    C2D P9600, 2x 4GB Kingston 1066MHz, 256MB 3470HD (1440x900), FUJITSU MHZ2160BJ G1 + HITACHI HTS541616J9SA00 (ultrabay), 5100AGN, BT
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  • Windpad 110W Tablet LCD light leak and dead pixels

    Hello,
    I've just received the 110W tablet (I'm in the USA) and the LCD exhibits what I'll call light leak, where the backlight leaks or bleeds through so that when viewing a dark background you can see white light around the perimeter of the display.  The white light is in blotches and shows up around the display in various places.  My tablet most noticeably shows light leak on the left side of the display.  Has anyone else had this problem with their Windpad tablets?
    I've seen this in several other tablets I've had (Eee Transformer, Xoom FE), and it may just be something we live with, but I'd like to get your feedback before I return it to find the replacement exhibits the same light leak problem.
    Also, how about dead pixels?  Mine has a dead (always black) pixel up at the top of the display which doesn't really bother me at all.  Again, I'm just looking for your experience with these issues.
    Thanks!

    Quote from: blakebart on 06-September-12, 11:05:49
    Interesting that you would return it for the dead pixel.
    Absolutely, on a screen this size it would be very annoying. I have only ever had a dead pixel at work and made them change it.
    I have no idea what MSI's dead pixel policy is  though so that may affect whether you can return it or not.

  • Dead pixel 27" iMac

    Well, I've had my new iMac for around a month now and it's great and today I was working in Photoshop and tried to wipe what I thought was dust off my screen, then I realised it was beneath the glass and a dark dead pixel! NOOOOOO!!!! Because it's a kind of small horizontal line I think 2 pixels are dead. I don't know if they were there from new or have developed over time.
    Now I know it's usually just down chance on normal PC laptops and displays as to whether you get a dead pixel or not and you usually have to live with it unless you pay extra for a dead pixel protection thing, but what is the score with new iMacs? I've read an Apple dead pixel policy from 2010 that says up to 10 are perfectly acceptable on large displays. Is this still the case? Pretty expensive bit of kit to have dead pixels.
    Do I have any grounds for a replacement?
    I wish I could undiscover it as my eyes are drawn to it immediately now. :'(
    It looks like this...

    Your iMac is in warranty, so take the iMac to an Apple Store or reseller and the display should be replaced free of charge. Dead pixels are a problem, and as a problem, they must be repaired free of charge if your Mac is in warranty

  • X220 came back from depot with one dead pixel on new replaced panel

    I bought my X220 on May, 2011. It was working great up until last month when suddenly several dead pixels(around 5) appeared on the IPS panel. They were dark dots scattered on the mid bottom part of the display, and were invisible only on dark images. I tried various stuck pixel fixing programs for several hours with not good result.
    I called the support number for Canada, explained the issue and immediately got a call number and a box was on the way.
    Yesterday I received the X220 back after a week and half, which is quite fast for what I expected the service time to be in Canada. When I turn on the machine I immediately notice some backlight bleed on the bottom on the screen given that the old one didn't have any. I thought it would not bother me since I could only see it if displaying dark backgrounds, which is rare for me once in Windows. But I also notice one dead pixel on the mid bottom right of the screen, and it looks darker and bigger than the ones in the old screen. Anytime I'm looking at anything bright colored I see it.
    As of now, while I'm at work the X220 is running UDpixel at home to see if it gets fixed. I was wondering if Lenovo would grant me another repair call seeing that the dead pixel bothers me more than the ones in the old panel, although it is only one.

    @pacho,
    You can try taking a picture of the screen showing the backlight bleed and try contacting support and see if they can get it replace again. Do let them know your previous case number as well.
    Lenovo dead pixel policy here.
    http://support.lenovo.com/en_US/detail.page?Legacy​DocID=MIGR-69856
    However I am not sure if it applies to IPS panels.
    *Non Lenovo employee*
    I have a Y2P (i5) ... Feel free to ping me if you want me to test some applications with your Y2P if you have the same model. I don't mind keep doing recovery on it if needed .... =)

  • Second 27" iMac with dead pixels

    I'm intrigued to see how many others have purchased the new 27" iMac's and have managed to get one without any dead pixels.
    I am currently on my 2nd 27" iMac and both of them have a dead pixel right in the middle of the screen, first one was black, this second one is red.

    Simon (UK) wrote:
    kelf wrote:
    i feel half of ur pain! i got the 21.5" on saturday, and it had a red pixel in the middle of it! i am not gonna live with it and will return it today!
    btw, is there any dead pixel policy?
    It's a fault just like any other type of fault. Your brand new iMac's pixels are all meant to be working. If you receive one where they clearly are not you are right to have it replaced. This is not a PC, it is a top of the range Apple product for which we expect and demand the highest quality. After all, we're paying top dollar (or £) for this level of build and design. Accept nothing less.
    Actually, Apple considers one dead pixel 'within spec'.
    However, if you've only just bought it, you can choose to return it for any reason within 14 days.
    Message was edited by: star-fish

  • Display Question - dead pixels?

    Hey guys...
    I just got my macbook about 5 days ago and I noticed in the screen there is this area of white/highlights, and then a small circle of what looks like dead pixels. They're always white, but hardly noticable unless you're watching a movie or have a black background. I'm wondering how I can fix this, is it covered by apple, or what should I do.
    thanks

    To my knowledge, dead pixels are black.
    I've had stuck pixels on LCD screens in the past and have carefully "massaged" them with my fingertip (advice from a website, which I don't recall) and they've come back to life.
    I don't know if this will help you but it couldn't hurt. If it doesn't help, you're within your 14 days. I'd take it back and see what they can do.

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