What kind of "Personal Information" is sent in a Mozilla Firefox Crash Report?

In the Mozilla Browser Privacy Notices it says that "Personal Information" may be collected in a crash report. What kind of information is this? Also, if I submit the URL of the website I was on when Firefox crashed, where can I see this URL? It doesn't appear to be in any of the Crash Reports I've seen so far..

''philipp [[#answer-695475|said]]''
<blockquote>
''Mountains [[#answer-695466|said]]''
<blockquote>
So unless I provide an e-mail address, or I'm logged into my webmail, and this webmail-site (or Facebook, twitter, etc) is sent to Mozilla, no personal information is sent? For example if I visit bbc.co.uk, no personal information is sent?</blockquote>
exactly, and even if you're logged into any account this doesn't mean that personal information is transmitted - this might only be the case when the URL contains any clues about this, like: www.example.com/?inbox=[email protected]
<blockquote>And it is not possible for me either to see the visited URLs from my crash report?</blockquote>
no, this is not possible
<blockquote>Also, is the "send the URL of the visited page" checked by default? Or do I have to opt-in to send the URL in the crash report?
</blockquote>
currently the send URL box is opt-in and not checked by default on Firefox & Firefox for Android. On Firefox OS it is opt-out...
</blockquote>
Sorry for all the questions. But I have two other questions as well, I hope you could help me with those too, it's very kind of you:)
I was wandering if there is a "Unique Device ID" or something similar, that makes it possible to know that it's the same computer/browser that sends different error reports? For example if I send one error report one day, and then three days after send another error-report, would it be possible to know that this is the same computer? And the second question: if you have multiple tabs open in the browser, and you send an error-report with the URL of the visited site as well, would the URLs of all these sites be sent as well? Or just the tab I was on when the error-report was sent? I'm sorry for all the questions, I really appreciate your help!:)

Similar Messages

What is PIM(Personal Information Manager)

Hi Friends.......
i want to know about PIM(Personal Information manager)in J2ME.
the only thing i know abt it is it's a specific type of API
but what it exactly?
also i doing a simple code snipet from Complete Reference Book
while executing that code on j2me wireless tolkit 2.5.2
it shows error on it's very first statement;
import javax.microedition.pim.*
it is necessary to seperately downloaded the API similar to that of CLDC & MIDP.
please reply....

Well directly from the J2ME PIM website ( [http://developers.sun.com/mobility/apis/articles/pim/index.html|http://developers.sun.com/mobility/apis/articles/pim/index.html] ) is this statement:
"Personal information management (PIM) refers to the ability to manage in electronic form the kinds of personal data that broad classes of users want handy, such as appointment books, contact directories, and to-do lists."
We're talking about accessing the actual PIM applications on the device (i.e. the Calendar, Contact List, etc. native to the specific phone/pda/device).
the javax.microedition.pim package is an optional package, meaning it is not part of the core MIDP/CLDC APIs. So, yes, you have to download a separate package and place the library in your classpath in order to compile on your system.
Now the next problem you're going to run into is "does your target device support this optional package". There is a reference implementation for PocketPC OS from IBM that you can find here: [http://www-106.ibm.com/developerworks/library/j-pda-op|http://www-106.ibm.com/developerworks/library/j-pda-op] . However if you're trying to perform this on a cellphone (for example) the phone's J2ME implementation is going to have to have support for JSR 75 for this to work at all. I don't know where there is a definitive list of phones that support JSR 75, but I believe BlackBerry's with version 4.2 or newer (for example) do support this package. I believe some Motorla, Erickson, Nokia and other phones support this optional package.
I read somewhere that the following line of code should tell you whether a device supports JSR 75 or not:
System.getProperty("microedition.io.file.FileConnection.version"); If this returns null then the system does not. If it returns a non-null string, then it does at some level.
HTH

Getting firefox crash report confirmation emails but there not being sent by me!

i think someone is submitting crash reports to mozilla using my email address cause i keep getting these emails.
Subject: Thanks for sending us info about your Firefox crash
Date: Thu, 25 Jul 2013 11:25:35 -0600
From: Mozilla <[email protected]>
Reply-To: Mozilla <[email protected].org>
Your Firefox crashed.
We're so sorry.
Dear Firefox user,
Recently, your Firefox crashed and we're really sorry about that. We'll use the crash report and comments that you sent to try to make sure it doesn't happen again. Until then, here are a couple of things you can do to prevent further crashes:
1. If you're not already using the latest version of Firefox, please download and install it now from mozilla.org.
2. Please check out this support article, which explains how to troubleshoot the cause of a crash and how to get help fixing it.
Thanks, Mozilla Firefox
P.S. This message was sent by one of our friendly Mozilla email bots. Please don't try to reply — they're terrible at receiving email. Instead, you can give feedback directly to our Firefox developers (real people) at our Input site.
Mozilla
650 Castro St., Ste 300
Mountain View CA 94041-2021
Mozilla Privacy Policy.
The email appears 100% legit however i only use firefox as a backup browser and dont use it more than 2-3 times a month i just did a check on my firefo to see if it ever crashed without me remembering and it says this.
"Submitted Crash Reports
No crash reports have been submitted."
How do i resolve someone else using my email add whe nthere submiting crash reports?
Thanks.

Can you use the original email address where the crash reports are supposed to be sent to report the abuse?
My point was that if you had access to the original messages claiming to come from you, you could do something about it by sending copies to an anti-spam or anti-abuse organization. If someone sends messages to someone else claiming to come from you, you do not have access to those messages.

Where will I find the Tumblr Savior icon? Installed the add-on, but can't use it. No information could be found on Mozilla/Firefox forums/help topics.

I have searched the Firefox for PC help topics using multiple searches, re-installed the add-on, checked Yahoo, checked the developer website, I have even searched Tumblr--and the best answer was there (ie instructions, screen caps) and required me switching to Chrome.
I am no computer professional, but I would like to use the add-on you make available. I have checked multiple sources, including your own. Tell me what I am doing wrong...

I'm not sure whether you've tried the usual starting points. In the newish 3-Bar(hamburger) Button, click on customise and search in the palette for the icon. If it is there drag it to one of the toolbars.
If not, see if it is stranded on the not-showing Add-ons Bar. Right click on a toolbar space and check Add-ons Bar if it is there. The bar will show at the bottom of the screen and may have some icons on it. Those icons can usually be dragged up to one of the top toolbars.
Recent reviews of this Add-on don't look encouraging.

Mozilla Firefox crashes more often than a Ford in the winter. What's with this?

I have been using Mozilla Firefox for quite some time now, until about 2 months ago when it started having random crashes. I shrugged it off as a coincidence, until it began happening anywhere from 5-30 times per session. I had to switch to Google Chrome because it crashed 11 times just going through the support pages to get to this one. Doing anything with the browser has become impossible. I get a pop-up afterwards asking me to send a bug report, which I have done 50+ times. I then have Mozilla restore my pages, only to have it crash again before the page has a chance to reload. I used to use Internet Explorer until it became unbearable, followed by Google Chrome until it began crashing regularly. I was very satisfied with Mozilla for about 4 years until this began. Is there any way to fix this, or should I be searching for a new browser yet again?

View this web page to try and solve the problem
Hope this helps,
Jeremy Eramian

Mozilla Firefox crashes repeatedly in ubuntu 12.04 desktop version now what to do to solve this problem?

Mozilla Firefox 20.0 crashes repeatedly
I had tried by disabling cookies, addones uninstall & reinstall firefox completely
after that problem still exists.
at anytime it crashes. & we have to restart Firefox.

* It could be helpful if there is a diagnostic program/add-on which control all
installed add-ons.
* It could even be helpful If I can type/write more as 1500 characters in a
message, because I have to tell my story (Mozilla problems) and I want to
place the output of the 'terminal' (Sessionstore) in the same message.
* It even shall be helpful if there is a list (like in the early days of the Windows-
browser), where I can find the description and/or the solution of the Firefox- errors. My terminal give me p.e. this output : (firefox:10353): Gtk-CRITICAL
**: IA__gtk_clipboard_set_with_data: assertion `targets != NULL' failed;
Firefox: 10353 says me nothing, so..... there are errors enough, but the
crashes don't come from the browser. I have taken all steps, my last is to
re-install FF24 about:blank, vdpau.... e.s.o
* If I place a message here I can only put a picture-file, not a text or Gedit-file.

This is what I get, Index of file:///C:/Program Files/Mozilla Firefox/

Index of file:///C:/Program Files/Mozilla Firefox/
Up to higher level directory
Name Size Last Modified
File:AccessibleMarshal.dll 19 KB 7/8/2011 3:16:28 AM
File:D3DCompiler_43.dll 2057 KB 1/1/2010 3:00:00 AM
File:README.txt 1 KB 1/1/2010 3:00:00 AM
File:application.ini 3 KB 1/1/2010 3:00:00 AM
File:blocklist.xml 8 KB 1/1/2010 3:00:00 AM
File:chrome.manifest 1 KB 7/7/2011 11:50:44 PM
components 7/25/2011 7:56:19 AM
File:crashreporter-override.ini 1 KB 1/1/2010 3:00:00 AM
File:crashreporter.exe 123 KB 7/8/2011 3:16:28 AM
File:crashreporter.ini 4 KB 1/1/2010 3:00:00 AM
File:d3dx9_43.dll 1952 KB 1/1/2010 3:00:00 AM
defaults 7/25/2011 7:56:19 AM
File:dependentlibs.list 1 KB 1/1/2010 3:00:00 AM
dictionaries 7/25/2011 7:56:19 AM
extensions 5/12/2011 11:16:35 AM
File:firefox.exe 903 KB 7/8/2011 3:16:28 AM
File:freebl3.chk 1 KB 7/8/2011 3:16:28 AM
File:freebl3.dll 263 KB 7/8/2011 3:16:28 AM
File:install.log 28 KB 7/25/2011 7:56:23 AM
File:libEGL.dll 87 KB 7/8/2011 3:16:28 AM
File:libGLESv2.dll 455 KB 7/8/2011 3:16:28 AM
File:mozalloc.dll 16 KB 7/8/2011 3:16:28 AM
File:mozcpp19.dll 703 KB 7/8/2011 3:16:28 AM
File:mozcrt19.dll 699 KB 7/8/2011 3:16:28 AM
File:mozjs.dll 1807 KB 7/8/2011 3:16:28 AM
File:mozsqlite3.dll 763 KB 7/8/2011 3:16:28 AM
File:nspr4.dll 199 KB 7/8/2011 3:16:28 AM
File:nss3.dll 631 KB 7/8/2011 3:16:28 AM
File:nssckbi.dll 335 KB 7/8/2011 3:16:28 AM
File:nssdbm3.chk 1 KB 7/8/2011 3:16:28 AM
File:nssdbm3.dll 103 KB 7/8/2011 3:16:28 AM
File:nssutil3.dll 87 KB 7/8/2011 3:16:28 AM
File:omni.jar 5159 KB 7/7/2011 11:50:44 PM
File:platform.ini 1 KB 1/1/2010 3:00:00 AM
File:plc4.dll 22 KB 7/8/2011 3:16:28 AM
File:plds4.dll 19 KB 7/8/2011 3:16:28 AM
File:plugin-container.exe 17 KB 7/8/2011 3:16:28 AM
plugins 6/27/2011 6:27:21 PM
File:precomplete 2 KB 7/7/2011 11:50:46 PM
File:removed-files 34 KB 1/1/2010 3:00:00 AM
res 6/27/2011 7:45:06 PM
searchplugins 7/25/2011 7:56:19 AM
File:smime3.dll 103 KB 7/8/2011 3:16:28 AM
File:softokn3.chk 1 KB 7/8/2011 3:16:28 AM
File:softokn3.dll 163 KB 7/8/2011 3:16:28 AM
File:ssl3.dll 139 KB 7/8/2011 3:16:28 AM
uninstall 7/25/2011 7:56:19 AM
File:update.locale 1 KB 1/1/2010 3:00:00 AM
File:updater.exe 259 KB 7/8/2011 3:16:28 AM
File:updater.ini 1 KB 1/1/2010 3:00:00 AM
File:xpcom.dll 19 KB 7/8/2011 3:16:28 AM
File:xul.dll

Please do the following. 
#Go to [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 5.0.1] and download the installation file to your desktop. If necessary, download it using Internet Explorer, but in that event, choose "'''Save'''" when you see the prompt and save it to the desktop. ''Do not choose "Run"''. 
#Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (''don't checkmark the box''). 
#Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox 
#Finally run the installation file you downloaded to the desktop earlier. 
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation. 
As a precaution, make a backup of your Bookmarks as follows: 
#Press CTRL+SHIFT+B to open the Bookmarks Manager. 
#Click the link to '''Import and Backup '''and then click '''Export HTML '''and save the file somewhere.
You can use this file at any time to restore your bookmarks should that prove to be necessary. Simply reverse the procedure and choose "Import HTML" instead.
N.B. If you use a download accelerator, disable it before you attempt to download Firefox. These utilities are a frequent cause of extraction failures.
If this suggestion resolves the problem for you, please click the '''Solved it''' button next to this post after you log in into the forum. This will help others searching for a solution to the same problem.
Thanks.

If I upgrade to Windows 7 from XP, does this affect my mozilla firefox add-ons? Also, what else will it potentially affect?

1.) I will be updating an operating system from XP to Windows 7. I'm just wondering what kind of impact this will have on my mozilla firefox add-ons. Will they be deleted? After the Windows 7 installation, will they need to be installed again?
2.) After installing the new operating system, will I have to completely set up the browser window settings or will they remain the same?
3.) Also, I'm currently using Xmarks. I know this will save the bookmarks, but will this also preserve the browser settings?
Let me know if I need to explain and make anything more clear. I will do my best : )
Thanks!
lilvino05

1/ Firefox extensions that work in Windows XP should work in Windows 7. Most plugins for Windows XP will also work in Windows 7. If you find any plugins that are not working you should check the site for the plugin to see if they have an updated version for Windows 7.
2/ You should backup your important user data before performing the update. This applies to all your important user data, not just the Firefox user data. For details of how to backup your Firefox user data see https://support.mozilla.com/kb/Backing+up+your+information
After installing Windows 7 you will need to re-install Firefox. You can then use the method in the following link to recover the user data from the backup and restore it to the new profile folder - https://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile
3/ You are probably better off asking this on the Xmarks forum - http://getsatisfaction.com/foxmarks

Firefox crashed today and i sent report since then i cannot access my favourite sites

Had a few crashes but for first time I sent report since then I cannot access my usual sites,can this be the cause?
== URL of affected sites ==
http://galabingo.com

Hello
Can you give me the crash report ID?
It can be found in Windows XP on
Start > Run > type in '''%APPDATA%'''
And navigate to '''Mozilla\Firefox\Crash Reports\Submitted'''
Copy the .txt files from the '''Submitted''' folder here.
Thanks
Moses
Firefox Support

Mozilla Firefox is crashing non-stop, no matter what.

The Mozilla Crash Report appeared on my computer screen recently so I went about trying to figure out the problem. I tried to open Firefox again and it wouldn't. I opened in Safe Mode and it worked until I tried to navigate away from the start page. It crashed once again. I looked at updating Firefox, plugins, and Windows, but none worked. I tried to download Malwarebytes Anti-Malware software and my computer would not let me. I have looked for articles and none were successful. I do not know what to do at all. I have satellite internet so things are pretty slow going to download big programs.

Hello GloriaDublin,
Thank you for posting on Mozilla Support. We value and appreciate you as a user.
1. Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.
2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.
3. Provide us here with the crash ids.
Did you know that Mozilla Support is helped out by volunteers? Be part of SUMO! http://mzl.la/OJtpch
Donate more than $30 and get a T-Shirt! https://donate.mozilla.org/page/contribute/joinmozilla

Why even unchecked my crash reports are sent? I have to manually edit the "application.ini" file at every update! This is unacceptable to the user's choice!

Why even unchecked my crash reports are sent? I have to manually edit the 'application.ini' file at every updates! This is unacceptable for the user's choice!

Check the SubmitCrashReport (DWORD) key in the registry and set the value to 0.
*HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport: DWORD
*HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport: DWORD
You may need to check the HKLM\Software\Wow6432Node\ node on 64 bit Windows.
*http://kb.mozillazine.org/Mozilla_Crash_Reporter

I got a fraud alert from Firefox when entering in personal information...did the personal information go through, or did Firefox stop it?

I got a fraud email from "Apple" saying that my Apple ID had been used to make a charge on my account, from Russia, and I needed to confirm some information to delete the charge.
Like a dummy, I entered in my personal information. When I clicked done, I got a webpage in my Firefox browser saying that it was a fraudulent website and chose the option to "Get me out of here!"
I'm wondering if my personal information actually went through, or if Firefox stopped it because that was a known fraudulent site?

It's possible that the information went through (and BTW, Apple would never send you an e-mail like the one that you sent, that's an easy scam to identify).
To be safe, change any passwords associated with any accounts you have that could have been compromised due to this. Apple ID, E-mail, etc.

When i open firefox it runs in background but does not open. if i disable the internet connection immediately it opens. each and every time i do this when i start work. what kind of problem is this

i am using windows xp profession sp3 os
when i open firefox it runs in background but does not open(see through task manager or one message "firefox is already running in background" when i again click the icon.)
if i disable the internet connection, immediately it opens. each and every time i do this when i start work. what kind of problem is this
== This happened ==
Every time Firefox opened
== i every time starts firefox

I had the same problem and it was because of my firewall settings, which I had set to block all activity and forgot to reset it.

Firefox crashes 3 seconds after I open it. What to do?

I have this problem for a few days, mozilla keeps crashing (even if going in safe mode) and i don't know why, or what to do.
I just open it, it loads foar a few seconds and then crashes and asks me to send the report. I need help cause I got a few tabs opened whose link I don't remember and It's kind of really important. Hope that I can get them back.
Here's the report file :
AdapterDeviceID: 0x71c5
AdapterDriverVersion: 8.573.0.0
AdapterSubsysID: 0080106b
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5
AvailablePageFile: 2955689984
AvailablePhysicalMemory: 801472512
AvailableVirtualMemory: 1860186112
BIOS_Manufacturer: Apple Computer, Inc.
BlockedDllList:
BreakpadReserveAddress: 52953088
BreakpadReserveSize: 41943040
BuildID: 20141126041045
CrashTime: 1418983575
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1418822377
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x71c5, AdapterSubsysID: 0080106b, AdapterDriverVersion: 8.573.0.0
D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers-
OOMAllocationSize: 4294842314
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 161127
StartupTime: 1418983563
SystemMemoryUsePercentage: 49
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 3582136320
TotalPhysicalMemory: 1594114048
TotalVirtualMemory: 2147352576
URL: about:sessionrestore
Vendor: Mozilla
Version: 34.0.5
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{318BCD30-3A86-4342-A13C-54AA582F4E94}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{318BCD30-3A86-4342-A13C-54AA582F4E94}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2AA0148-DD05-4068-8D3A-C42F1EFF5DCF}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2AA0148-DD05-4068-8D3A-C42F1EFF5DCF}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7BF6B17A-9847-4D31-BF62-8CD3397CCE99}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7BF6B17A-9847-4D31-BF62-8CD3397CCE99}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{84985504-1124-42C6-A85F-23D38AF75ED0}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{84985504-1124-42C6-A85F-23D38AF75ED0}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3017EA1B-0DF1-4816-910C-99D52CA06A09}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3017EA1B-0DF1-4816-910C-99D52CA06A09}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73880109-69E1-47A2-AC92-FA7107F9074D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73880109-69E1-47A2-AC92-FA7107F9074D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A18CB7A-920C-42C3-9E30-3FE18AA4331B}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A18CB7A-920C-42C3-9E30-3FE18AA4331B}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{20B63566-2194-4320-B592-522B42102D81}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{20B63566-2194-4320-B592-522B42102D81}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: ro
Acest raport conține informații despre stadiul aplicației înainte de a se încheia neașteptat.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

SpeedBit has ruined all my programs. Can't Open/Run programs including using my FAVORITE BROWSER---MOZILLA FIREFOX. HELP!!! PLEASE I DON'T KNOW WHAT TO DO

I do not know what all started everything. I have been using Mozilla Firefox as my #1, favorite and of course my preferred browser over Internet Explorer, Google Chrome, Opera...It is just awesome. Also, I had been using DAP 10 Premium downloader, SpeedBit downloader and converter. Everything to go well for over 1 year. Then all of a sudden, sometime about 2 months ago, I opened my browser, tried to run it so that I may go online. Lo and behold I received a message saying: C:\Program Files\Common Files\SpeedBit\SBUpdate\sbfi32.dll is missing. Try re-installing the program again to correct the problem. Well I did--- probably at least 20 times, but no help, It did not work. Now, I can't even open most of my programs/software because the same message keeps popping up. I personally think that something should be done to those who wrote the program--if they intended something malicious [in] the software--I REALLY NEED HELP!!!

Hello,
Please download and run the following file http://download.speedbit.com/sbw.exe and please let us know if the problem with your browser is solved. (If not, kindly click on the Windows "Start" and type services.msc in the Search field, find "Speedbit Update service" in the opened window and disable it.)
Kind regards,
Speedbit Team

What kind of "Personal Information" is sent in a Mozilla Firefox Crash Report?

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