What next? Photoshop CC download, Application Manager fails to install

I have Photoshop CS6 already installed. I am trying to also install Photoshop CC. I am running Windows 7, 64 bit. I went to the CC download site, clicked on Photoshop download, and the Adobe Application Manager started to update. After several minutes I received the following error message: We've encountered the following issues: Adobe Application Manager failed to install."
I tried this first using Chrome and then again using the Explorer browser. Both failed. What can I do next?!

Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe (64bit)
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.
Note: In case it doesn't resolve the issue. Please revert the OOBE_old to original name.

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What to do if "Adobe Application Manager fails to install"?

What to do if "Adobe Application Manager fails to install"?

I get this same message. I am on Windows 8.1 and I was installing photoshop cc when I got the message. What other info do you need?
**Update**
If you follow the instructions in the email receipt when you buy, it works. If you follow the instructions on the screen, there's a couple of steps missing.
Lorraine

Adobe Application Manager fails to install when I try to download CC

I have tried to download CC but keep getting the error messate that Adobe Application Manager fails to install. How can I download CC?

For Windows 8, 64-bit,
I Renamed OOBE to OOBE_old located at
C:\Program Files (x86)\Common Files\Adobe
I then relaunched the Browser
I went to https://creative.adobe.com/products/creative-cloud
I Signed in with Adobe ID and password.
I clicked on the download button but absolutely nothing was happening.
You will find below a video showing what happens when I click the download button when OOBE is not renamed.
http://www.youtube.com/watch?v=Q9NlOVXrx4k
Pictures
I hope this bug will be fixed promptly because all my CC applications are now paid for a while and not yet presently accessible and useable.
I feel, in all fairness, until the problem is fixed, Adobe should provide a credit.
Thanks for your understanding.

I begin to download but I get the error message :|"Application Manager failed to install"

I begin to download but I get the error message :|"Application Manager failed to install"

Hi Gerald,
Welcome to the Community!
Please go through this thread http://forums.adobe.com/message/5428322, it has the initial step and then other steps if that doesn't resolve.
Thanks!
Ankit

Why does Adobe Application Manager fail to install?

I just subscribed to the Creative Cloud. I am trying to download applications. The download starts with an update to Application Manager. Each time, I get the error message,"We've encountered the following issues: Adobe Application Manager failed to install." I'm not able to install any of the CC applications. [I've tried Acrobat and Photoshop.]

I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out!

CC Adobe Application Manager fails to install...

I just purchased Adobe CC (I'm a current CS6 Production Premium owner) and login in with my Adobe ID, attempted to download Adobe Photoshop CC and got the following error:
Adobe Application Manager
We've encountered the following issues:
Adobe Application Manager failed to install.
My system is Windows7 64bit. I looked thru my Windows7 event logs and NO errors are being shown.
I've attempted to contact "live chat support" but I appear to be on infinite "hold" with estimated wait that goes from 23 minutes to 22 minutes to 23 mintues to 22 minutes (has been doing this for 50 minutes now) -- I guess A LOT of people are having problems with CC.
I gotta say, my "introduction" to Adobe Creative Cloud has definitely NOT been a good one. If I can't get a solution soon, I'll just get a refund on my CC Subscription and look for alternate "creative" software. Not a happy customer. I suspected this CC subscription approach was going to be problematic, and it is!
Rob

I finally got thru to live support and they resolved the issue.
1. Moved a file omp.db from AppData\Local\Adobe\OOBE to desktop (it gets re-created later)
2. Tried to install AAM again from download center, it failed
3. Downloaded AAM to a local dir and extracted and "Run as administrator" on Setup.exe, it still failed.
4. Went to download center on web and tried to download AAM, click download button on web site and it opens AAM and I logged in ... most bizarre
I'm not really sure how or why this worked since the install still reported at Failed even when "Run as administrator", but AAM is working now and I was able to install other CC applications using it.
I'm almost 100% certain this is a security issue with Adobe's installer, somewhere in the chain something isn't getting/requesting elevated trust so when the installer tries to proceed it's hitting an OS security violation which is preventing the install. So you might want to take this bug back to your CC developers and let them know they've got a trust/permissions problem with their installer.
Rob

The Adobe Application Manager failed to install

When I try to download an app, a new window opens and begins updating Adobe Application Manager. Then I receive an error message stating "We've encountered the following issues: Adobe Application Manager failed to install" Then Quit. I also don't see the Creative Cloud installed on my system. What am I missing? Help!

Spin It Creative please see http://forums.adobe.com/message/5424231#5424231 where this topic has been discussed.

Installing cs6 on a new laptop, I get error message "Adobe application manager failed to install"

installing cs6 on a new laptop, I get error message "Adobe application manager failed to install"
Is this because I need to deactivate cs5 on one of the computers?
CS5 is on 2 old computers. I used Migration Assistant to migrate the applications to the new laptop which is a 3rd computer.
What do I need to do?

I used Migration Assistant to migrate the applications to the new laptop which is a 3rd computer.
Forget that part. The apps won't work. Adobe apps must be installed properly. That may well explain your issues with CS6, too. Generalyl, though, there is no need to uninstall older versions...
Mylenium

"Application Manager Failed to Install"

I get two errors when trying to download CC for PS:
" We've encountered the following issue: Application Manager Failed to Install
and
"Download Error. Adobe Application Manager is corrupted and must be reinstalled. Please Conact Customer Service"
And I find nothing to help me online, and although Chat says 24/7, it says unavailable.
Please help.
Thanks, Bill

You should try this
1. Rename the OOBE folder to OOBE.oldthe locations are
For windows
C:\Program Files (x86)\Common Files\Adobe\OOBE and C:\Users\[User Name]\AppData\Local\Adobe\OOBE.
For Mac :--
Macintosh HD>Library>Applciation support>Adobe>OOBE .
Note: The library will be hidden in Mac OS X version 10.7 and later you can access the hidden library ie the root library by In the Finder, choose Go > Go To Folder.
In the Go To Folder dialog, type ~/Library and click Go to access the hidden library.
2. Go to www.creative.adobe.com and login with your Adobe Id.
3. Under the tab 'Download Center' you will see an application named "Creative Cloud .
4. Download Creative Cloud applicaiton. This Creative cloud app is an upgrade to the Adobe application manager.
Thanks
Kapil Rupani

We've encountered the following issues: Adobe Application Manager failed to install.

When I attmept to open / load Adobe Application Manager I get the following error message:
We've encountered the following issues: Adobe Application Manager failed to install.
OS: Windows XP Professional
Any Help would be appreciated.

Which operating system are you using? Are you able to utilize other Adobe AIR applications successfully?

Application Manager failed to install message

I'm upgrading from PS CS6 to PS CC. When I begin the download process, I get an error message saying that App Manager failed to install. When I start the download I briefly get a message saying that the installer had a problem because another instance of App Manager was already running. That message disappears almost immediately and the install proceeds. The progress bar gets about 1/2 way done when the error message appears. I rebooted my machine (HP, quad core, 8 gig, Windows 7, running with admin privelages) just in case a stray app was running, but I continue to get this error message each time I try to install CC. PS CS6 works fine as does LR 5.

I have solved my problem, but the solution was considerably easier than the one detailed in the above referenced posting. I was surprised at the number of people expressing similar issues as mine, but no obvious easy answer was ever offered. When I didn't get any response to my forum posting, I decided to do some searching on my own. When i looked at the system requitements for downloading and installing this app, I noticed a brief statement saying that when you install a single application, like PS CC, the process should first install CC Desktop. The note stated that you could install it separately from the downloads. However, if it doesn't already exist on the system, the application will install it itselft. This did not happen when I attempted to install PS CC. The installer did try to install Application Manager (not CC Desktop) and it ran into the problems I mentioned in my oriiginal posting. So, I went back to the downloads section and manually installed CC Desktop. Once it was installed (more about problems encountered with this installation below) I was able to install PS CC from the desktop application just fine. I repeated this process on my laptop, ran into the same issues, and resolved them by first manually installing CC Desktop. PS CC now runs fine on both systems.
Installing CC Desktop had its own challenges. when I first tried to install it, the process proceeded for about 5 minutes, the porgress bar got about 1/2 way done and then I got a message saying that the installation failed and that I needed to first close all browsers. And then the installation quit. OK.Not sure why the installer couldn't have detected that the browser was open and instruct me to close it before continuing the installation process, but it didn't. It just failed. I closed my browser (IE 9), and tried again. This time I got a message saying that the installation failed because it needed admin privileges, this despite the fact that I'm the sole admiin on my machines. I tried one more time. This time I right clicked on the installation app and chose "Run as Administrator" and sure enough, the installation proceeded just fine. This seemed redunandant as I was already logged in as an admin, but no matter, it worked and now am successfully running PS CC.
This has been a very strange experience. I have been used to enjoying rock solid installations on all of my Adobe products. This time, however, the process was ridiculously convoluted and obtuse. Clearly the developers need to revisit this and try to fix the problem as it seems to be fairly common. Obviously I don't know if my work around is specific to my circumstances or represents a design flaw. Either way it was no where near as easy as it should have been.
On the flip side, once I got CC Desktop installed, I have been quite impressed w/ the one-stop shopping I enjoy for installing and upgrading my products. The application suggested I needed to upgrade my copy of PS CS6, which I did and that upgrade went flawlessly. So, once the installation hassles get resolved, I do think this is good way to manage my Adobe applications.

Application manager fails to install

Joined the creative cloud and application manager fails to install

HI tvkappel,
Can you please mention the error message ?
Thanks
Kapil

Application manager fails to install, tells me other application managers running?

Application managers fails to install, tells me other application managers running

Try rebooting your computer to close down anything that may be running and try it again.
Gene

Acrobat xi application manager failed to install?

Unable to get past this message.
thank you. Jim

Hi clwpipe,
Please follow the mentioned steps:
Windows:
1. Open Task Manager/Processes and look for AAMUpdate Notifier. Kill the process and try installing again.
2. Navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename to OOBE.old and try installing again
3. Enable hidden admin account and try installing again: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/
4. Restart your machine and try installing again.
5. Perform selective startup and proceed with installation: http://support.microsoft.com/kb/331796
Mac:
1. Open Activity Monitor and look for AAMUpdate Notifier. Quit the process and try installing again
2. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old and try installing again
3. Restart you machine and proceed with installation
4. Enable root account and try to install again: http://support.apple.com/kb/ht1528 .
Please let us know whether it worked..
Regards,
Romit Sinha

Adobe application manager fails to update/install

Please help me resolve this error and update App Manger properly.
I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember. Now I'm trying to download more applications and am encountering this error:
I click 'download' on InDesign (for example)
Download initiates launch of Application manager, App manager opens main window then "initializing installer window"
Application manager flashes this warning for a split second: "other instances of adobe application manager are currently running which must be closed before installing this product. Please close or wait for them to complete." (see image). This warning closes on its own after just a second.
Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image)
Photoshop and Illustrator still run fine, but none of my Adobe apps (including Air) will update properly now. I have tried deleting the App Manger files from applications > utilities and re-installing, but that also creates an error.
I have searched for duplicate app manager files but have come up empty. I've run the support advisor app and it checks out fine. I have a token from that if it helps.
I'm running iMac 10.6.8 and I also have CS5 installed on this computer if it makes a difference.
Any help would be appreciated. I'd like to be able to run the apps I'm currently paying a monthly fee for.

I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out!

What next? Photoshop CC download, Application Manager fails to install

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