What on Earth does 3rd Party Software mean WRT BT ...

Hi,
As many of you will know BT Cloud is unable to backup Microsoft Outlook PST files.  According to customer support this is because Microsoft Outlook is a piece of "Third Party software".
Does anyone understand what they mean by this?  And just how do PDF, JPG, XLS etc etc not qualify as 3rd party?
Thanks
CTBUK

That explanation does sound illogical.
Does it work if you copy the PST file into a ZIP file/compressed folder?

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