What on earth has happened to the support line

I'll start off by saying that I like infinity, however I've called them after 24 hours of it being down (it has failed twice in 4 months, unfortunate side effect of fibre provided by BT) but where I got awesome technical people before, I spent 30 minutes talking to various departments tonight as they had no idea what they were doing... Have BT outsourced support recently?

I don't think so. But I would make sure on which department I am in befiore I spent time talking about my issue. Make sure that you are on tech support department. 

Similar Messages

  • What on Earth has happened to my iPhone 4, and how do I fix it?

    While walking home this evening, I was listening to music on my iPhone 4 (not the 4S).
    Suddenly, the music stopped.  I took the phone out of my pocket and it was dead.  "Must be the battery", I thought, "But that's odd, because it still had a bit of charge left."  I took it home and plugged it in to charge. 
    Since then it has not done anything.  It did not come on (with the battery symbol) as usual when plugged into the charger.
    I have tried a variety of standard things, including holding the home and sleep/wake button for all kinds of different time periods, plugging it into my macbook pro and holding the home button, rebooting the macbook pro with the phone plugged in, even just leaving it plugged into the macbook and hoping that it will eventually come on, but nothing.
    The macbook pro will not recognise the phone, so I am unable to do anything to it through that, and the blasted thing won't turn on.
    What can I do?
    I got the phone on a contract from 02, but it's a "re-conditioned" phone, which means it did not come direct from apple, but was returned to 02 within 14 days by a customer, checked, re-packaged and sent out again.
    For the first few months it gave me no problems, but recently it has frozen a couple of times.
    If I take it to an apple store/apple affiliate store (our town has a "Stormfront", but not an actual apple store), will they help me?
    This is such a frustrating thing.  My phone has so many different pieces of important information on it.  Most of it will be in my iTunes backup, but a lot of more recent things are not!
    Help!

    Another article for device not recognized: http://support.apple.com/kb/TS1591
    However, if you call 1 800 263 3394, they will set up an appointment for you so that you just walk in, swap device, and walk out!
    Or try :   expresslane.apple.com to set up an appointment with someone on the line and they can create your appointment, or you can create your own I believe that way your in tere for 10 mins max, as opposed to quite some time!
    Always looking to be a help in some way that I can
    Sincerely -W1$C

  • What has happened to the iPad 2 finger select and drag technique? Since upgrading to iOS7 it does not work? I used this all the time to select multple images, approx 75  from an SD card containing 1000  images. Its painful indvidually selecting the images

    What has happened to the iPad 2 finger select and drag technique?
    Since upgrading to iOS7 it does not work?
    I used this all the time to select multple images, approx 75  from an SD card containing 1000  images. Its painful indvidually selecting the images

    What would you like us to tell you? If it doesn't work, there is nothing that we users can do about it.
    Please submit your feature request to Apple at this link: http://www.apple.com/feedback

  • What has happened to the wonderful, independent,  DTP section of Pages?

    What has happened to the wonderful, separate, Desk Top Publishing section of Pages?
    Since upgrading, I am no longer able to:
    See my column markers when  layout view is enabled
    I cannot identify the colours I regularly use in my magazine layouts as those colours are no longer shown on the palette
    I cannot find the flow buttons that used to exist in the bottom right hand corner of the text boxes and can no longer get text flowing from one page to another.
    I work in collaboration with someone else in magazine production and we need to be able to liaise with regard to the formatting.   this is now very difficult.   I need this sorted ASAP as we are working to a deadline.

    Go back to Pages '09:
    http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=432&mforum=iworktips ntrick
    For a full list of the Additions/removals and changes in Pages 5:
    http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&mforum=iworktipsn trick
    Review/rate Pages 5 in the App Store.
    Peter

  • What has happened to the rotating disk when sending e-mails in 6.2?

    What has happened to the rotating disk when sending e-mails in 6.2?

    Fast user switching is on... I use the Name reference but I've tried switching to icon with the same result. If the a account I'm switching to is not logged in I get a blank Blue screen for about 2 seconds then the desktop of the account. If the account is already logged in then from the login window (all accounts have passwords) it just switches directly to the desktop.
    I have spaces turned on on my main account however none of the other accounts do, the same thing happens regardless of which account you are switching from or to.
    If you hadn't said it was working for you I would have believe they just pulled it from Leopard.

  • Itunes locks up my computer every time I try to start it.  This has happened with the last few updates so I have not used it.

    itunes locks up my computer every time I try to start it.  This has happened with the last few updates so I have not used it.

    Hello oldsurfer250,
    After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iTunes for Windows issues:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717http://support.apple.com/kb/ts1717
    If iTunes for Windows Vista or Windows 7 won't open, stops responding, or unexpectedly quits, try using the steps below. You may want to print this document before following these steps.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • TS1567 my iphone 4 wont sync with itunes, but it will on windows my computer. i have also tried everything apple has suggested on the support

    my iphone 4 wont sync with itunes, but it will on windows my computer. i have also tried everything apple has suggested on the support?

    Device not detected in iTunes for Windows

  • HT1551 hi i do not see hulu plus programs. I see the shows to select but when i select a show i see the circle spin then it say please try later. That has happened over the 2 days now. This is also now happening with Netflex.

    hi i do not see hulu plus programs. I see the shows to select but when i select a show i see the circle spin then it say please try later. That has happened over the 2 days now. This is also now happening with Netflex.

    its ok i just pulled the plug from the Apple TV waited 3 minutes and plugged back in and now it works.

  • Can I call some in the support line bc I have been double charged too many times

    Can I call some in the support line bc I have been double charged too many times :-((((

    You might have better luck contacting iTunes Support.

  • Requisition import has grouped all the requisition lines in one requisition

    HI
    I need a help.
    Requisition import has grouped all the requisition lines (having sourcing supplier and inventory)in one requisition
    for whcih the type lookup code is 'Purchase'. the source of requisition was MRP. How the system can group the items having different sourcing(few are from supplier and few are from inventory) into one requisition.
    Is this the oracle standard functionality
    Thanks
    Payal

    See req import group by parameter is playing a role here..
    I think maybe it is considering ALL and clubbing together to one..not sure though
    See if these threads can help the cause
    Unable to avoid Autocreate PO grouping by different Supplier
    Autocreate PO - default requisition grouping
    Mahendra

  • What has happened with Apple Support?

    I convinced my friend to purchase a refurb Macbook Pro last week. I explained "the same warrenty, I've purchase 3 refurbs with no problems, yada yada".
    His MBP shows up with a "5th leg" under the Superdrive! Dented from the inside out. We found this out when we tried to start installing some software via DVD and the DVD got jammed inside and wouldn't eject (and sounding like it was shredding said DVD). Finally after a small pair of tweezers and a quick hand, I was able to snag the end of the dvd and "help it out".
    I told my friend how sorry I was, and explained that we will ship it back and Apple will surely just ship another refurb to him.
    Currently, he has spoken with 6 different people, over an hour of phone time, and none have followed through with not even a return number! Plus, each and evey new "tech" that he speaks to wants his name, order number, address, credit card, and probably his favorite color!
    What has happened? I have been praising Apple for 25 years, and now I'm just embarrassed (for me and Apple).
    Had to vent, and was wondering if anyone else has had this experience lately?

    Your friend only needs a single 'yes' to resolve this. Tell him/her to hang in there! Insist on good service. It is definitely owed.
    I have found that dedicating the time to get it done, and then not accepting any answer except the ethically right one, will achieve the right result. I would bet the call center folks are trained to drag feet on giving return authorizations on refurbs. That is an institutional thing that is not particular to just Apple. The ignored problem often will just go away. On a call to support the need is to insist on going uphill to supervisor and then manager and not hang up until a equitable solution is arrived at. Polite, unfazed - insistant.
    We all hate it when an error like this makes Apple look small.

  • What has happened to the graphics in my emails??

    What has happened to all the graphics in my emails?

    Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.
    You can check for problems with the places.sqlite database file in the Firefox profile folder.
    *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
    *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

  • What has happened to the 'little lock icon' that tells me site safe?

    There used to be a 'little yellow lock' icon at the bottom of the browser page when I did my banking or when I logged in on ebay etc.. This icon let me know it was safe to use the page/site. When I updated to Firefox 6.0.2. for Windows English the yellow lock icon no longer appears. What has happened to it? Is it there and I need to retrieve some how or have you done away with it...and why?

    In Firefox 4 and later you no longer have the Status bar that showed the padlock in previous Firefox versions.<br />
    The padlock only shows that there is a secure connection and doesn't guarantee that you are connected to the right server.<br />
    So you might still be connected to the wrong server if you make a typo in the URL and someone has claimed that mistyped URL.<br />
    The functionality of the padlock has been replaced by the [[Site Identity Button]] on the left end of the location bar.
    See also:
    * http://www.dria.org/wordpress/archives/2008/05/06/635/
    * https://support.mozilla.com/kb/Site+Identity+Button
    * http://www.mozilla.com/en-US/firefox/security/identity/
    You can use this extension to get a padlock on the location bar.
    *Padlock: https://addons.mozilla.org/firefox/addon/padlock-icon/

  • What has happened to the borders and themes when printing in the new iPhoto?

    I was very sad to see that the themes and borders dissaperared in the new (Maverick) iPhoto... What has happened nd how can Iget them back?

    The borders and themes have been discontinued.
    If you want them back, send a feature request to Apple:
    http://www.apple.com/feedback/iphoto.html.

  • What has happened to the orange bookmark box in the top lh corner how do I find and make bookmarks?

    Seems an update has happened - why? Any how the bookmark orange box in the top lh corner of the toolbar has gone missing.
    So how do I now bookmark a website for future use?
    Second how do I display my list of bookmarks?
    Replies in language a 70 year old will understand please.

    Firefox 29 and later versions have the Australis interface that looks different than the user interface in Firefox 28 and older versions.
    *With the Australis interface the orange Firefox menu button has been replaced by the three bar Firefox Menu button at the far right end of the Navigation Toolbar<br>A consequence of this new menu button is that you no longer can hide the Navigation Toolbar
    *There is a star like button to the right end of the search bar on the Navigation Toolbar to bookmark the current web page and a "Show your bookmarks" button next to it to open the Bookmarks in a drop down menu.<br>You can find "Show All Bookmarks" to open the Bookmarks Manager (Library) at the bottom of this drop-down list
    *It is still possible to have the menu bar visible via the right-click context menu on the toolbars to have menus like the Bookmarks menu
    * Click the bookmark star on the Navigation Toolbar once to bookmark the current site (this will highlight the star) to bookmark the current page in the Unsorted folder
    * Click the blue highlighted star to open the "Edit This Bookmark" pop-up dialog and move the bookmark to another folder
    In current Firefox releases the "Bookmark This Page" menu entry in the Bookmarks menu changes to "Edit This Bookmark" once you have bookmarked the page and the star on the Navigation Toolbar is highlighted blue.<br />
    So do not get confused by the missing "Bookmark This Page" in the Bookmarks menu and seeing "Edit This Bookmark" instead if you try to bookmarks a page that is already bookmarked.<br />
    You can make a extra copy of a bookmark by dragging the link to a folder in the bookmarks sidebar or by doing a copy and paste in the Bookmarks Manager (Library).
    You can look at the Classic Theme Restorer extension to restore some functionality that was lost with the arrival of the Australis style in Firefox 29.
    *Classic Theme Restorer: https://addons.mozilla.org/firefox/addon/classicthemerestorer/
    *You can check the settings of the CTR extension via its Options/Preferences button on the "Firefox/Tools > Add-ons > Extensions" page.
    *You can find extra toolbar buttons in the Customize palette (3-bar Firefox menu button > Customize)
    See also:
    *https://support.mozilla.org/kb/how-to-make-new-firefox-look-like-old-firefox
    *https://support.mozilla.org/kb/common-questions-after-updating-to-new-firefox
    *https://support.mozilla.org/kb/learn-more-about-the-design-of-new-firefox
    *http://forums.mozillazine.org/viewtopic.php?f=38&t=2824649

Maybe you are looking for