What on earth is going on with iTunes Match as of late?

For the past 30 days or so i have had one nightmare after another with match. Taking hours for uploads, tracks not matching, now today i cant even log into the service without getting the "we could not complete your itunes store request" error. Is there something behind the scenes going on we don't know about?

Me too. iTunes Radio was working fine earlier today, but, stopped working about an hour ago. Now I get the "could not complete your request" error message. Streaming music from the cloud is also very erratic, the music stutters a lot.

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OMG! ..what on Earth is going on with Version?

OMG!!! ...I've never experienced anything like this in my 49 yrs dealing with customer service.
I will try and make this as quick and least painful to read.
First, I'm a recently returning customer after leaving Verizon for over ten years.
My wife works from home so I needed the caller ID to reflect her name not mine so she called to have it changed. What Verizon did was cut my services for a full day to transfer the account to her name. Why they had to go this route to simply change the caller ID name is beyond me. Anyway, we got our services back and were happy to put that frustration behind us.
Little did I know this was just the start of the worst business dealing with a service provider in my life. Apparently there was a small balance of $51.43 left in the old account. I paid that balance in full. However, that balance was transferred to my new account despite it being paid.
Guess what? ...they cut my services because of that same $51.43. Okay, at this point I'm a little angry but sure that once I point out the billing error this problem would go away. After spending 45 minutes on the phone with billing they told me they transffered the paid balance from the old account to the new account and all should be good.
Guess what? ...they cut my services again because of the same $51.43. (right in the middle of watching a Verizon rented movie) At this point, I'm beyond a little frustrated . I had to pay the same $51.43 to get my services restored until I could call during business hours. After another 45 minutes on the phone with billing, they refunded my $51.43 and assured me this issue would go away.
Guess what? ...they add the same $51.43 back on to my bill and start sending me past due notices.
At this point, I'm ready to through in the towel and switch services. I contacted billing again and asked to speak to a supervisor. After being on hold for 20 minutes, I spoke to a supervisor named Ashley. She was very nasty and did not care two cents about my issues and said I needed to speak to the accounting department. She put me back on hold and when I got to the accounting department she said I had to resolve the issue with the billing department. Are you kidding me???
When I refused to be transferred back to billing she said that she would have her supervisor contact me. I'm not holding my breath that they will call me back.
What am I to do? Will this issue ever go away? How can a service provider be so horrible to deal with, and why can't they fix such a simple error?
I have recorded every single phone conversation with customer service. If they don't get back with me and resolve this issue once and for all I will be switching services.
Again ...OMG!!! ...what on Earth is going on with Verison and their customer service?
-Manny

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Grrrrr..... What on earth is going on with the quicktime convert to mp4?

What on earth is going on with MP4 / quicktime?
To convert an avi. file to mp4 is taking as long as it takes to watch the entire movie!
I am converting a movie from avi. over to mp4 using the ($44) upgrade facility on quicktime and it is taking the length of the entire movie to convert it over?
Any ideas?
Many thanks in advance
Cheers
Rob

Rob,
That's about right. It won't be sudden, but it would be nice! Two hours is pretty good. You won't get much faster than that.

What on earth is going on with my connection?!

So, Infinity installed and activated on Tuesday (18/10). OR Engineer informed me I was the first to have infinity installed on the Peterborough Central (01733) exchange so whether this has contributed to the problems I am experiencing and about to enlighten you with I do not know but anyway..........
Day 1 - Installation went a treat. Engineer arrived at 2pm and was gone within the hour. Took my first BT Speedtester test @ 4pm and results were as follows:
Date                            Download       IP Profile                   Upload            IP Profile
18/10/2011 16:00       34025 Kbps     38718 Kbps                 7757 Kbps       10000 Kbps
Internet was used up to around 11pm without any problems before I called it a night.
Day 2 - Woke up in the morning, turned on PC, opened IE9 and could not browse any pages. Just a blank screen with the little loading icon spinning in the tab at the top of the page. Thought nothing of it, went to work, came home around 7pm, turned on PC, opened IE9 and same again. Could not browse one single page. Phoned BT India, explained all the lights on my HH3/modem were working as they should and both my PC and Hub manager confirmed I was connected to the Internet. We proceeded to reset IE9, done a factory reset on the HH3, even tried my laptop (both wired and wirelsss) to see whether I could browse any pages but none of this worked. India said they would do further checks that night and call me back by 9.30pm. They never did, I accepted defeat and went to bed.
Day 3 - Woke up around 4am, decided to try IE9 and heaven above, I was able to browse the internet again! Went back to bed, got up, went to work, came home in the evening, turned on PC, opened IE9 and again all was great!! BT Speedtester tests taken that day were as follows:
Date                            Download       IP Profile                   Upload            IP Profile
20/10/2011 04:30       34550 Kbps     38718 Kbps                 8253 Kbps       10000 Kbps
20/10/2011 19:05       26370 Kbps     38718 Kbps                 8010 Kbps       10000 Kbps
Day 4 (yesterday) - Turned on PC for first time at around 4:15pm and for the first 3 hours all was great. Then the **** hit the fan again and all of a sudden, whilst pages were loading, they were literally taking minutes. Some simply wouldn't load at all! Phoned India again, was informed I had a fault on my line and an engineer would contact me. BT Speedtester tests taken that day were as follows:
Date                            Download       IP Profile                   Upload            IP Profile
21/10/2011 16:40       14462 Kbps     38718 Kbps                 4469 Kbps       10000 Kbps
*21/10/2011 21:40      579 Kbps       38718 Kbps                 2871 Kbps       10000 Kbps
*Test taken in the midst of all the troubles.
Day 5 (today) - OR Engineer arrived at around 8.30am without prior notice. He does a line test and all was ok. He had a text message on his mobile that said I should be receiving the full 40mb down / 10mb up. I turned on PC, opened IE9 and surprise surprise all was working as it should again. Because of this, the OR did not conduct any further checks, said 'if it ain't broken don't fix it' and left! All seemed good until 3.30pm when pages were again becoming painfully slow. I again phoned India who said they'll send another engineer out to me in the morning. Anyhow, this continued until 11.30pm (40 mins ago as I write this) when everything started to work as it should again!?! BT Speedtester tests taken today were as follows (I could not take any other tests in between as the internet was simply too slow to cope):
Date                            Download       IP Profile                   Upload            IP Profile
22/10/2011 09:30       35671 Kbps     38718 Kbps                 8136 Kbps       10000 Kbps
22/10/2011 12:15       35816 Kbps     38718 Kbps                 2168 Kbps       10000 Kbps
22/10/2011 15:15       33660 Kbps     38718 Kbps                 8185 Kbps       10000 Kbps
22/10/2011 23:35       35565 Kbps     38718 Kbps                 8228 Kbps       10000 Kbps
So what on earth is going on here?! I know it's not the PC, I don't believe it's the equipment (hardware or software). It's like someone turns a switch on and off as and when they'd like my broadband to work?! I have practically sat at the PC for 8 straight hours trying to load pages to no avail (or at least taking far too long to load) then suddenly out of nowhere, it starts to work as normal again?!
If it's working in the morning when the engineer arrives what's he going to do? Absolutely nothing! I don't need to be Einstein to know that come the afternoon it'll go down again!
Has any of you ever experienced anything like this? Please say you have and if so how on earth did you rectify it (assuming you have)?!
Any advice/help would be gratefully received.
Many thanks.
Paul
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

Really pleased to hear that mate, even if it isn't really the outcome you wanted.
Of course it could well be either the HH3, hub or both. Personally, I don't think it is as like I mentioned in my opening post, it's like somebody switches a button on and off as and when they want me to use broadband. Take yesterday for example, from 8.30am-3.30pm the internet was working perfectly. From 3.30pm-11.30pm, I struggled to do any browsing as pages were that slow. From 11.30pm onwards and as I write this at 7.30am, it's working perfectly again. And I bet you now at some stage this afternoon, it will practically come to a complete standstill again.
Engineer arriving between 8am-1pm but if it all looks good, what can he do?! I need them to be here when it's not working properly. Given I'm in the 10 day training period, I've tried to use the internet as much as possible as suggested. Perhaps in my case this is having a reverse effect and slowing me down or throttling me instead?! It has to be something between the exchange and cabinet or a fault at both as the only things that have changed my end are 1. The face plate to the master socket, 2. the HH3, 3. the modem and 4. the cables attached to both and given one minute my broadbans is fine and the next it practically stalls, I think the issue rules out any hardware/software fault.
But maybe chasing this equipment is worth a try?
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

What on earth is going on with my beat mapping (7.1.1)!?!?!?!

Dear all,
I have used beatmapping before with no problems. I have just upgraded to OSX.4 and not it isn't working...
I have some drums that I have had to chop up and things. So, I start the beatmapping with the hihat as it's being used as a count-in for the song which is to stay in the mix. I get the mapping right and then move on to the next region...
I get all of the hihats done for the intro, play back with the metronome to make sure everything's hunky dory, and something has happened. My regions are no longer in line with eachother, and indeed some have ben copied!
Has anyone else experienced this problem? I have also run in to a bug - whenever I try and move tracks around on the arrange (I want to put the hats on to whilst mapping them so I can see all the transients as well as what Logic is telling me), and Logic crashes...
Grr. Is this 10.4.3, or is this just wierdness?
Any help would be much appreciated,
Cheers, Fred

Don't shoot the messenger. I am just making a recommendation.
You can be ticked off all you want, that's your perogative. But whether you paid for the iPad or it was a gift, if you don't want to own a useless brick of a device, you might want to give restoring the iOS software a try.

What the heck is going on with ITunes?! I'm still getting Error 7. I have lost all my music, books and podcasts...so angry, What the heck is going on with ITunes?! I'm still getting Error 7. I have lost all my music, books and podcasts...so angry

I've installed and reinstalled several times. Any ideas?

First of all, why did you say yes to Nero Back up before researching what it does with files already on the HDD? When I install Nero, the Back Up is the first thing I disable, it is a nagging pain, there are much better backup programs available. There are several file recovery programs out there to recover deleted files, that is, if that is what happened. Also, if you haven't overwritten the files, so you should be able to find them.

What is going on with itunes? I can not even reinstall, What is going on with itunes? I can not even reinstall

What is going on with Itunes---I cannot even reinstall.

Finally found the right thread and the solution. https://discussions.apple.com/thread/3278977?start=15&tstart=0

I repeatedly have problems loading https sites, e.g., bank, credit cards, etc. that I have used for ever. Anyone know what on earth is going on? It wont even load the proper images or allow the links to work. I've tried everything you suggest but no luck

I have a Mac OS X 10.4.11 Power PC running Firefox 3.6.11, and every time I try to access a secure site that I have accessed many, many times before and even TaxAct last year, the images do not load nor do the links on the page work. The bank and credit card pages constantly come up with the "Security" issue, & even when I try to "accept" the exception it will not allow me to even though everything in the "details" section is fine. I have no idea what on earth is going on, I have literally tried everything you have suggested without any success. I don't know what else to do. Can anyone please help me?
Thanks,
Ann
PS: I DO NOT want to lose my Bookmarks as they are all related to the FDA and took over a year to build! There HAS TO BE ANOTHER WAY!

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* http://kb.mozillazine.org/Images_or_animations_do_not_load
* Make sure that you not run Firefox in (permanent) [[Private Browsing]] mode.
* You enter Private Browsing mode if you select: Firefox > Preferences > Privacy > History: Firefox will: "Never Remember History"
* To see all History and Cookie settings, choose: Firefox > Preferences > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b>
* Uncheck: [ ] "Automatically start Firefox in a private browsing session"

What the heck is going on with TV Shows?

Wow the descriptions of the shows are non-existant before you buy them, are listed as "albums" (bug?) and what the heck is going on with shows taking forever to make it to iTunes after they air??? It's killing the experience for me... three days to a week? Who's messing up, ALL the networks or Apple?

All I can tell you is Apple is dependent on the networks to provide the files. If the network isn't prompt in providing said files, there is not a lot Apple can do.

HT2204 What is the best way to use iTunes Match with two Apple ID's that have purchased content?

Hello.
In my early years of using iOS devices i have unwittingly made the mistake of creating a second Apple ID for my second device. So now i have two Apple ID's with purchased content associated with them.
I have turned on iTunes Match with the account that has the bulk of my music linked to it. But my second account has maybe 150-200 songs (and lots of apps) that i really like and don't want to loose. Activating iTunes Match for the main account wiped these 150-200 songs off my iOS devices and replace them. Is it possible to have content from both my apple id's on my devices at the same time? Is it possible to combine the content from both of my accounts?

I'll try to help a bit.
ITunes match space is different to icloud space. With iTunes match you get storage for 25,000 non iTunes purchased tracks and other than a limit for individual file size, there is no memory limit.
You can turn match on individuallyon each device (I have it turned off on my iPod but turned on on my iPad and iPhone). When you turn it on then you get access to all the tracks, and in my experience any playlists I create have transferred over very well. I understand that some people have had trouble with playlists though.
I'm not quite clear with exactly what you mean regarding cleaning up your library, but be careful about using Match for this. There is no guarantee that matched songs will be exactly the same version as your own copy, due to some mismatches, so you could find some problems there. Personall, I am cleaning up my library before matching, but I am rather particular about keeping my library the way I want it. If you aren't as fussed then match could be the answer.
Hope that helped.

What's the best way to use iTunes match with 4 iPhones and an ipad2

Currently have iPhone 4 (2), iPhone 3GS, iPhone 3G (used as touch-no sim), and iPad 2. We use one apple id to purchase with. We use a windows 7 pc and iTunes 10.5.....latest ver. My questions are kinda multi faceted, but I'm thinking iTunes match can help. Ok....
Is iTunes match cloud space the same as iCloud space?
I have ~15000 mp3's. I'd like to use iTunes match to "clean up" my library. So, once I get my matched tunes up there will all my devices see that library?
What about playlists? Do they just stay the same and locally reside on iDevices?
I don't have a Mac yet, well I don't have a new one. I currently have a iBook g4 1.0 ghz with 1.25mb ram and osx 10.5 on it. I would like to move all my music to a 1tb nas drive that I have.....iTunes does see it. Then do all my iTuning from that machine for the next couple of months until I save more money and by an iMac.
However, it seems as though this ITunes might be able to this better.......
I'm terribly confused...I have 10+ years in IT, albeit mostly all PC. That being said, I am ready to switch, I just feel like I'm so deep into a mess it seems impossible to do any of this cleanly.
Thank you,

I'll try to help a bit.
ITunes match space is different to icloud space. With iTunes match you get storage for 25,000 non iTunes purchased tracks and other than a limit for individual file size, there is no memory limit.
You can turn match on individuallyon each device (I have it turned off on my iPod but turned on on my iPad and iPhone). When you turn it on then you get access to all the tracks, and in my experience any playlists I create have transferred over very well. I understand that some people have had trouble with playlists though.
I'm not quite clear with exactly what you mean regarding cleaning up your library, but be careful about using Match for this. There is no guarantee that matched songs will be exactly the same version as your own copy, due to some mismatches, so you could find some problems there. Personall, I am cleaning up my library before matching, but I am rather particular about keeping my library the way I want it. If you aren't as fussed then match could be the answer.
Hope that helped.

What is error 4002 when trying to sync with Itunes match and how do I fix it?

What is error 4002 when trying to sync with Itunes match and how do I fix it?

HI
Read this How to troubleshoot iTunes Match - Apple Support
Note specifically holding option ket whilst turning off match.
Jim

What the hell is going on with my MERGE statement

Hi Guys,
I maybe posted this to the wrong forum - appreciate it if you would take a look and let me know what you think.
What the hell is going on with my MERGE statement
Regards,
Mark.

The problem exists in the statement in bold. The inline view of the merge
returns 11808 rows and should only perform 11808 lookups on the index
on TBL_INSTRUMENT to determine whether or not to insert a row. It is
doing 1393981363 !!Do you have accurate statistics on these tables? Have you got histograms on skewed columns?
Also, given that you are only acting on WHEN NOT MATCHED are you sure MERGE is the way to go? A straightforward insert driving off a NOT EXISTS sub-query or an anti-join might be a much better approach.
Cheers, APC
Blog : http://radiofreetooting.blogspot.com/

I have a problem with iTunes Match...

...and not like an 'oh man, this bolt's too big for this hole' problem, more of a 'hey man, if you don't stop doing that then you and me gona have a problem' problem.
For starters, I found that enabling the iTunes Match service means that I can't manually synch any files or playlists to my device. So when I travel to an area without wifi or phone signal, which happens more than Apple obviously thinks, I can't listen to any of my music. Whose bright idea was that??!
Secondly, when I do enable iTunes Match, I often find that changes I make on my computer (shuffling the order of songs on playlists, adding new files to my library etc.) don't always correlate with the Match service, for instance I made a playlist on my computer but it doesn't appear on my phone, or I set a playlist on iTunes to order itself by the date the files were added, but on my phone they appear in whatever order they **** well please. It unfortunately doesn't 'just work'.
And thirdly, although this isn't really connected to the Match service but rather just a chance for me to vent as I'm already doing it, when I heard they were bringing 'wifi synching' to iOS I was really excited. Then I found out it would only synch while your iDevices were plugged in and charging. THEN I found out that every time I plugged my phone in it would automatically try to synch, waking up my laptop if it wasn't already awake. So every night I would plug my phone in by my bed, turn over to go to sleep, then have to get up 20 seconds later to re-sleep my machine; this could happen at random points during the night.
I'm not expecting Apple to change their products over the dissatisfaction of one disgruntled user, I'm just wondering if anyone else is experiencing the same problems and has found any ways around them. Also I must say as annoying as certain aspects of iTunes Match are, it's still a fantastic service (in theory...).

peanutismint wrote:
I hope they manage to fix the playlists issue, hopefully by the next couple of updates. I figured the syncing/waking thing would be what it was meant to do. I wonder if there's a command line or something I can tweak in settings to stop my Mac waking on LAN/Bluetooth etc....
In System Prefs > Energy Saver > Power Adapter unselect the option for "wake for network access." Although this may have the effect of preventing wireless syncing. I'm not sure.
peanutismint wrote:
The downloading of songs is pretty much useless as a feature in my situation, as by the time you're out of signal and can't stream music, neither can you download it (and if I were expected to download it first in case of signal loss then doesn't that negate the need for a streaming music service anyway?!)
iTunes Match doesn't stream to iOS devices, all songs are downloaded. If you have not done so, you can enable "use cellular data" to download music by going to Settings > Store and setting the option to ON. To answer your question, though, yes, pre-downloading of tracks is the "best practice" for using an iDevice with iTunes Match enabled.

Cannot sync iPhone4s with iTunes Match?

I have completed the iTunes Match download, and it has Matched all the songs, but none of the songs are uploading to my iPhone. I went to iPhone Settings/Music/ and turned ON iTunes Match and Show All Music, and still nothing! Does anyone have any suggestions please? I have done a soft reset on my iPhone, turned it off/on, turned iTunes Match off/on. What am I missing? I'm pretty sure I do not have to be on wifi, but I logged in anyway.
Am I suppose to select what play lists I want to upload? If so where? HELP!!

Just trying to educate my peeps out there, because if we don't help ourselves, no one will! So, I'm responding to my own thread.
Just an FYI, in order to be able to work with iTunes Match while your NOT on WIFI, you have to ENABLE 3G, by going to the iPhone: Settings/Store and turning ON: Use Cellular Date. I'm just wondering, since Mr. Jobs recently passed away, God rest his soul, is there anyone with brains still working at Apple! You release a product, and then it's up to us to create a knowledgebase to figure out how to use it! Come one Apple, is there anyone left that can still think! Did you forget Mr. Jobs vision of Apple, SIMPLICITY! This is not SIMPLE Just see for youself, if this was simple, you wouldn't get so many questions about how to install and use this product. Get some instructional videos out there, and walk us through, step by step, INCLUDING all the little things like HOW TO MAKE THIS WORK OUTSIDE OF WIFI, IT'S A CELL PHONE FOR GODS SAKE!!!
Also, please don't forget, I'm pretty sure if you ENABLE 3G, you are using your DATA for your downloads, so you might want to upload your complete libray first, in wifi, THEN enable 3G for the occasional new songs.
Good luck.

What on earth is going on with iTunes Match as of late?

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