What on earth is happening to my BB ???

Problem started 3 weeks ago....
Frequent dis-connections - i am talking at least 6 times an hour. This is happening on both my wired PC and on wireless devices
Speed has slowly been getting slower and slower. I used to get 6-8mbps but now it is less than 1mbps. Last night for example it was running at 0.11mbps and this morning has crept up to 0.95mbps.
I have spoken to the call centres on 3 separate occasions - first time i was told to just see how it goes, second time i was told to unscrew the socket and plug the ASDL filter into the 'test' socket - this has not improved things. Third time i was advised to use a new ADSL filter which i have done - again no improvement
I am convinced that something is happening in my area as several people in the village where i live are also experiencing the same problem but BT will not acknowledge this nor does their service status show any work is happening in my area (01508 code)
I have made an official complaint to BT but am at my wits end about it all....
If anyone can suggest what may be wrong i woud be very grateful

Here are the results of the various things i have done:
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
21.0 dB / 6.7 dB
Line attenuation (Down/Up):
14.7 dB / 9.0 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
235 / 2442
Event log - here is an extract from it - all double dutch to me but hopefully will mean something to someone who can advise if anything obvious is wrong
18:50:47, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.80]:58882->[17.149.36.214]:5223 on ppp0)
18:50:39, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.74]:44334->[199.16.156.104]:443 on ppp0)
18:50:39, 13 May.
BLOCKED 1 more packets (because of Packet invalid in connection)
18:50:38, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.74]:34366->[54.225.168.1]:443 on ppp0)
18:50:34, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.80]:58882->[17.149.36.214]:5223 on ppp0)
18:50:33, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.74]:34366->[54.225.168.1]:443 on ppp0)
18:50:30, 13 May.
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.80]:58882->[17.149.36.214]:5223 on ppp0)
18:50:30, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.74]:34366->[54.225.168.1]:443 on ppp0)
18:50:29, 13 May.
BLOCKED 1 more packets (because of First packet is Invalid)
18:50:28, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.74]:34366->[54.225.168.1]:443 on ppp0)
18:50:27, 13 May.
OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:53290->[74.125.132.188]:5228 on ppp0)
18:50:26, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.74]:40151->[192.237.150.44]:5223 on ppp0)
18:50:25, 13 May.
BLOCKED 1 more packets (because of Packet invalid in connection)
18:50:22, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.74]:40151->[192.237.150.44]:5223 on ppp0)
18:50:21, 13 May.
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.74]:40151->[192.237.150.44]:5223 on ppp0)
18:50:16, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.74]:44334->[199.16.156.104]:443 on ppp0)
18:50:14, 13 May.
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.74]:48469->[68.232.35.139]:443 on ppp0)
18:50:13, 13 May.
(229407.580000) CWMP: session completed successfully
18:50:13, 13 May.
(229407.340000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
18:50:12, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.74]:44334->[199.16.156.104]:443 on ppp0)
18:50:11, 13 May.
OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:53291->[173.194.66.125]:443 on ppp0)
18:50:10, 13 May.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.74]:44334->[199.16.156.104]:443 on ppp0)
18:50:09, 13 May.
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.74]:44334->[199.16.156.104]:443 on ppp0)
18:50:02, 13 May.
(229396.090000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:50:02, 13 May.
(229396.080000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:49:54, 13 May.
(229388.500000) PPP IPCP Receive Configuration ACK
18:49:54, 13 May.
(229388.440000) PPP IPCP Send Configuration ACK
18:49:54, 13 May.
(229388.440000) PPP IPCP Receive Configuration Request
18:49:54, 13 May.
(229388.030000) PPP IPCP Send Configuration Request
18:49:53, 13 May.
(229388.030000) PPP IPCP Receive Configuration NAK
18:49:53, 13 May.
(229387.040000) PPP IPCP Send Configuration ACK
18:49:53, 13 May.
(229387.040000) PPP IPCP Receive Configuration Request
18:49:51, 13 May.
(229385.160000) PPP IPCP Send Configuration Request
18:49:51, 13 May.
(229385.160000) WAN operating mode is DSL
18:49:51, 13 May.
(229385.160000) Last WAN operating mode was DSL
18:49:48, 13 May.
(229382.920000) PPPoA is up - VPI: 0, VCI:38
18:49:48, 13 May.
(229382.900000) CHAP authentication successful
18:49:48, 13 May.
(229382.670000) CHAP Receive Challenge
18:49:48, 13 May.
(229382.670000) Starting CHAP authentication with peer
18:49:48, 13 May.
(229382.670000) PPP LCP Receive Configuration ACK
18:49:48, 13 May.
(229382.650000) PPP LCP Send Configuration Request
18:49:48, 13 May.
(229382.650000) PPP LCP Receive Configuration Reject
18:49:48, 13 May.
(229382.650000) PPP LCP Send Configuration ACK
18:49:48, 13 May.
(229382.650000) PPP LCP Receive Configuration Request
18:49:48, 13 May.
(229382.180000) PPP LCP Send Configuration Request
18:49:45, 13 May.
(229379.120000) ETHoA is up - VPI: 0, VCI:35
18:49:45, 13 May.
(229379.120000) DSL is up
18:49:44, 13 May.
(229378.160000) DSL noise margin: 5.90 dB upstream, 20.50 dB downstream
18:49:43, 13 May.
(229377.520000) DSL line rate: 1120 Kbps upstream, 1150 Kbps downstream
18:49:27, 13 May.
(229361.090000) CWMP: session closed due to error: No response
18:49:24, 13 May.
(229358.240000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:49:24, 13 May.
(229358.230000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:49:23, 13 May.
(229357.750000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
18:49:19, 13 May.
(229353.390000) DSL is down after 7 minutes uptime
18:49:19, 13 May.
(229353.390000) ETHoA is down after 7 minutes uptime
18:49:18, 13 May.
(229353.000000) PPPoA is down after 7 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
BT SPEEDTESTER RESULTS
DOWNLOAD SPEED 0.75MBPS
UPLOAD SPEED 0.85MBPS
PING LATENCY (MS) 43.13
DIAGNOSTIC TEST RESULTS (I DO NOT UNDERSTAND WHY THESE RESULTS SHOW THE MAXIMUM ACHIEVABLE SPPEED IS 1.0MBPS WHERE 3 WEEKS AGO (AND EVER SINCE I HAVE HAD BB) I WAS REGULARLY GETTING BETWEEN 6-8MBPS)
 1. Best Effort Test:  -provides background information.
Download  Speed
0.87 Mbps
0 Mbps
1 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 0.87 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
 IP Profile for your line is - 1.01 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.89 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.89Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please can someone explain what all these results mean and where do i go from here as i cannot do any work at home with such a poor and unreliable speed/connection. It is also impossible to try and play games online 
Many thanks

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    0x2a86bc88 : 0x352994 (0x1 0x0 0x0 0x0)
    0x2a86bda8 : 0x357400 (0x8448abc 0x246 0x2a86bdf8 0x2115a9)
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    com.cisco.nke.ipsec(2.0.1)@0x1812000->0x1880fff
    BSD process name corresponding to current thread: Safari
    Mac OS version:
    10B504
    Kernel version:
    Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
    System model name: MacBookPro4,1 (Mac-F42C89C8)
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    com.apple.driver.AppleLPC 1.4.6
    com.apple.driver.ACPISMCPlatformPlugin 3.4.0a20
    com.apple.GeForce 6.0.2
    com.apple.driver.AppleUSBTCButtons 1.8.0b4
    com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
    com.apple.iokit.SCSITaskUserClient 2.5.1
    com.apple.iokit.IOAHCIBlockStorage 1.5.0
    com.apple.driver.AppleAHCIPort 2.0.0
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.iokit.AppleYukon2 3.1.14b1
    com.apple.driver.AirPortBrcm43xx 410.91.20
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    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.driver.AppleFWOHCI 4.3.4
    com.apple.driver.AppleHPET 1.4
    com.apple.driver.AppleIntelPIIXATA 2.5.0
    com.apple.driver.AppleUSBHub 3.7.8
    com.apple.driver.AppleUSBEHCI 3.7.5
    com.apple.driver.AppleUSBUHCI 3.7.5
    com.apple.driver.AppleEFINVRAM 1.3.0
    com.apple.driver.AppleRTC 1.3
    com.apple.driver.AppleACPIButtons 1.3
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    com.apple.driver.AppleAPIC 1.4
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    com.apple.security.sandbox 0
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.0.11
    com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
    com.apple.driver.DspFuncLib 1.7.4a1
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
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    com.apple.iokit.IOAudioFamily 1.7.0fc16
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleHDAController 1.7.4a1
    com.apple.iokit.IOHDAFamily 1.7.4a1
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    com.apple.iokit.IOUSBHIDDriver 3.7.5
    com.apple.driver.AppleUSBMergeNub 3.7.5
    com.apple.driver.AppleUSBComposite 3.7.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.1
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOATAPIProtocolTransport 2.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.1
    com.apple.iokit.IOAHCIFamily 2.0.0
    com.apple.iokit.IO80211Family 300.20
    com.apple.iokit.IONetworkingFamily 1.8
    com.apple.iokit.IOFireWireFamily 4.1.7
    com.apple.iokit.IOATAFamily 2.5.0
    com.apple.iokit.IOUSBUserClient 3.7.5
    com.apple.iokit.IOUSBFamily 3.7.8
    com.apple.driver.AppleEFIRuntime 1.3.0
    com.apple.iokit.IOHIDFamily 1.6.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 6
    com.apple.driver.DiskImages 281
    com.apple.iokit.IOStorageFamily 1.6
    com.apple.driver.AppleACPIPlatform 1.3
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.27f2
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.91.19)
    Bluetooth: Version 2.2.1f7, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS542520K9SA00, 186.31 GB
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    20/10/2011 19:05       26370 Kbps     38718 Kbps                 8010 Kbps       10000 Kbps
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    *21/10/2011 21:40      579 Kbps        38718 Kbps                 2871 Kbps       10000 Kbps
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    22/10/2011 12:15       35816 Kbps     38718 Kbps                 2168 Kbps       10000 Kbps
    22/10/2011 15:15       33660 Kbps     38718 Kbps                 8185 Kbps       10000 Kbps
    22/10/2011 23:35       35565 Kbps     38718 Kbps                 8228 Kbps       10000 Kbps
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    You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

    Really pleased to hear that mate, even if it isn't really the outcome you wanted.
    Of course it could well be either the HH3, hub or both. Personally, I don't think it is as like I mentioned in my opening post, it's like somebody switches a button on and off as and when they want me to use broadband. Take yesterday for example, from 8.30am-3.30pm the internet was working perfectly. From 3.30pm-11.30pm, I struggled to do any browsing as pages were that slow. From 11.30pm onwards and as I write this at 7.30am, it's working perfectly again.  And I bet you now at some stage this afternoon, it will practically come to a complete standstill again.
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    You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

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    OMG!!! ...I've never experienced anything like this in my 49 yrs dealing with customer service.
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    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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