What Plug Ins enable you to interface with End Users through TFS?

Hello. Currently I am operating off two systems; Managed Service Desk (IT Help Desk tickets) and TFS for more of our development projects. In order for me to get rid of the first application I need to find a plug in that will interact with TFS and allow
me to make responses to my end audience without them needing a license for TFS. This solution (plug in) will allow my end users who are stakeholders to put in requests, bugs, user stories and allow me to respond to them through the plug in.
Any recommendations?
Thank you.

Hi Laura,  
Thanks for your post.   
What’s the version of your TFS?
In TFS 2013 Update 4, you can add the users to Stakeholder group using Change access levels feature in TFS Web Access, the stakeholders can view and edit work items, but they cannot request feedback. For more information, please refer to
this document:
https://msdn.microsoft.com/en-us/library/jj159364.aspx.  
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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