What ports does a Officejet Pro 8500 require to be opened?

I have an Officet Pro 8500, but my CA Anti Virus (provided by Road Runner) is blocking Network printing from my DeskTop. Can you tell me what ports that the Officet Pro 8500 uses? Also are there are any documented instructions for this?

This document may give some answers possibly:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00035717&cc=us&dlc=en&lc=en
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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New IPad airprint does not find Officejet Pro 8500 A909g series with DLM1FN1006BR firmware

Does the Officejet Pro 8500 A909g seriea with DLM1FN1006BR firmware accommodate airprint on the new IPad? If not, is there some fix?
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View Solution.

No, your printer is not AirPrint capable and cannot be. You can try other printing apps, like HP's ePrint Home & Biz.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8500 A910g printing - but never does

Printer Model:
    HP Officejet Pro 8500 A910g
Operating System:
    MS Windows XP, Media Center Edition, V 2002, Service Pack 3
Connection Method:
    Wireless via AT&T U-Verse Residential Gateway
Problem Description:
    Network printer not printing after first print job prints. Printer display panel says
    'printing...' and laptop display for printer status says "Error - Printing" (HP Officejet
    Pro 8500 A910 (Network) - User Intervention   Required).
I have run the HP Print Diagnostic Utility 4.1 for this printer when this situation has
    occured. It finds problem with Print queue - Print jobs are stuck in the print queue
    (list of files waiting to print). Click Fix to remove them, and then restart the print
    jobs. I click Fix and basically it tells me it is unable to clear the print queue, to turn
    the printer off and on again, restart the computer and re-run the diagnostic which
    then finds no issue with the printing.
    I am only able to print after turning the printer off and back on - and only one document
    or file successfully before reverting back to same behavior. This is not a solution as this
    is a printer used for small business.
    All functions worked just fine after initial install. Not sure when stopped working as it
    is used primarily during tax season. There have been no hardware changes to my setup
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    Fax: Printer receives fax but never prints (Now printing... displays on printer display until
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    Please help resolve issue. What information do you need?
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View Solution.

I am having a very similar issue with two HP 8500 printers. One has never worked properly. The other one was working perfectly for about a year until Friday. Now it does the same thing as the other one.
Both are on wireless networks. One is at home. One is at the office.
The one at the office has now decided to quit working.
On the front of the printer, it states that it's printing, at the same time my computer says User Intervention Required, but the job never prints and the print queue piles up. I have to turn the printer off and turn it back on. It cleans its printhead and goes through testing.
Then the restart process clears my print queue, so I have to resend whatever print jobs I was going to print.
The printer prints for a while, and at some point decides not to again.
I have tried various fixes including the ones suggested here.
I opened a command prompt. I typed "net stop spooler" and pressed enter.
My computer says "Access is denied"
So I move to the bypass the spooler option. I open the printer properties, and click on the 'Print directly to the printer' radio button. Apply and OK.
I sent a new print job. An error comes up on my screen "Unable to Communicate with Printer".
After that, I tried running the HP Print Diagnostic Utility again. I select my printer and click "Fix Printing"
The Utility tells me that everything Checks Out Okay with the Printer. I have it send a test page.
An error pops up on my computer "Unable to Communicate with the Printer".
I click on the Control Panel, Printers, and my printer. The box says "User Intervention Required - Offline".
I turn the printer off and back on and now I can print....at least for a little while.
Please help.

Hp officejet pro 8500 a910 does not give me the option of printing in black and white

Hello,
My hp officejet pro 8500 a910 does not give me the option of printing in black and white. How do I choose to print in B&W when the option does not show up under properties?
Thank you.
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View Solution.

Hi,
From the application being used to print, Click File > Print
Click Properties or Preferences to access the Printing Preferences Dialog.
Click the Advanced button at the bottom of the window.
Under Printer Features, Click the Print as Grayscale selection box and set as High Quality Grayscale or Black Ink Only.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet Pro 8500 A909a - setup can't find printer, HP Network Diagnostic does

Windows XP SP3
HP Officejet Pro 8500 A909a CB022A
DLM1FN1006BR
I have been fighting with this printer for the past week, put at least 40 hours into trying to fix this alone. I will never buy another HP product for my office again.
Windows can find the printer on the network. HP Network Diagnostic can find the printer on the network. But the latest version of the installation for the printer, that I downloaded from the website last week, refuses to find the printer on the network. I would do this without the HP software if I could but I need the functionality of hitting the scan button on the printer and it converting those scanned documents to PDF.
Here's a list of things I've tried:
Finding the printer by IP in the setup (doesn't find it)
Using the HP Scrub tool for this printer at all levels (L1-L4) MULTIPLE times followed by deleting the files in %temp% and then reinstalled the full software package.
Disabled all services and startup items.
Disabled the Windows firewall. Tried with Windows firewall installed as well.
Restarted the HP services in services.msc
Updated MSIEXEC.
Un registered Re-registered the msiexec
Re-registered ATL.dll
Ran subinacl to make sure all permissions are set properly.
What I don't understand is why the HP Network Diagnostic can find it and the install can't. It seems to me that without installing all the HP software, I have no way of using the scan button to scan documents - the scanner just says "Select Computer" followed by "No Scan Options".
Can anyone tell me what I've missed in troubleshooting?

Bump? Anyone have any sort of advice? Or is everyone seeing that I've followed every step in the HP Support site and nobody knows what else to suggest?

Why does my HP Officejet Pro 8500 A910 no longer support Airprint?

My HP Officejet Pro 8500 A910 suddenly does not support Airprint. It prints normally from Windows based devices. Has IOS stopped supporting this printer?

I don't see it in the list here: About AirPrint so my guess would be it is not supported.
This document from HP shows that it is compatible so you need to contact them to find out if it should be working and how to fix it.
~Lyssa

Officejet pro 8500 printer carriage does not go to the left to reset

I have a 4 yr old Oficejet pro 8500 - I want to change the print heads as its not printing color properly. But I cant move the carraige over to the left. Not by turning it on or off, or holding the @star 'ok' key. Is the machine passed its sell by date?

Hi , I see you are trying to remove your printheads and I think I may be able to help.
Here is a document on how to Replace the Printhead for HP Officejet Pro 8500 All-in-One Printer Series (A909) - the key to this, is that the printer needs to be powered on. If it still won't cooperate, you might have to do a hard reset. To do so, leave the printer on and unplug the power cable from the back of the printer. While it is unplugged, you can hold down the power button on the printer for about 10-15 seconds to release any built up power. Then plug the printer back in. Retry the steps listed in the document to move the carriage over. Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

Wired Connection problem on Officejet Pro 8500 a909a

I am having what seems to be to be a strange problem.
I have lost connectivity to my printer (Officejet Pro 8500 a909a) through the network from my Windows 7 64bit computer. I found that it worked fine if I connect throught he USB port. Today, I have been trying to get back to being able to use it through the network.
I am able to get to the configuration on the printer through the network, at http://192.168.0.105 and that works fine.
I have downloaded the most recent software and when I run it, it doesn't detect the printer, even if I enter the ip address in the advanced search box.
I have downloaded the HP Print and Scan Doctor, and when it runs, I can see the printer, however i'm not sure why it shows 2 lines:
When I choose the last line and press next, all it does is goes to this page:
Your help is appreciated.

What operating system does the computer use?
What happens when you choose the network-wired option on that last screen? Since the printer is already installed, the software thinks you are wanting to install the printer again and presents the last screen.
Your printer is listed twice with two separate IP addresses. I suspect the issue may be that the IP address is changing to frequently for the detection protocol to keep up with it.
If the printer is on the network and you can access it by entering the printer's IP address in a web browser, you can try setting a static IP address for the wired connection. Click on the Printer Does Not Maintain Wireless Connection document from HP. The document is for wireless connections, but the same steps can be applied for a wired connection by substituting wired for any section that designates going to the wireless section of the printer.
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Officejet Pro 8500 a909n with laptops

I have a client with 2 Dell Windows 7 laptops, connected wirelessly to an Officejet Pro 8500 a909n at home. Both laptops are carried between office and home locations. They also access the office remotely from home via a VPN to a Windows 2008 R2 Terminal Server running Easy Print. The 2 laptops are identical, and the same version of the HP Printer Software is installed on both. But one of them keeps having a problem where the print queue on the laptop stops working. Documents are hung in it, and its Port IP address is different each time this happens.
Someone before me set it all up, but I am ready to do a total redo!!! What is the most reliable way to set this printer up? Will a static wireless IP address fix it? The printer itself has a fixed IP address, but that is always different from the wireless addresses showing up on the laptops.
It seems like the queue problem occurs after the laptop has been taken offsite and brought back home again. But the other one works fine after going offsite. The only difference between the laptops' offsite network is: the one with the problem has a USB-based docking station at work, and the one that works well has a Dell docking station that uses the laptop's native dock port on the bottom.
When I run the Windows 7 built-in Printer Troubleshooter, it does not find any problems besides documents stuck in the queue. When I delete all the documents out of the queue, it does not find any problems, but it still does not print. I have downloaded the HP Troubleshooter, but not used it yet.
Any advice would be appreciated.

I would suggest to try the static IP method first before doing an uninstall/reinstall. You might also want to try using the diagnostic utility I linked below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02037530&cc=us&dlc=en&lc=en
Binary_Zen (worked at HP )
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

Scanning Problems with an HP OfficeJet Pro 8500

I have an iMac running the latest version of Snow Leopard. I have had the HARDEST time, since purchasing my iMac in Dec 2010, scanning documents with my HP OfficeJet Pro 8500 printer. What happens is usually one of two things: 1) Only half of the page fills the scan window, or; 2) The entire document fills the scan window BUT the SCAN button is greyed out so that it cannot be selected!
Yes, I have done the whole delete the current printer drivers, get the drivers through Software Update, reset the printing, etc. None of that has worked (well, on occasion it works for a while). I am not using the drivers that came with the HP 8500; I'm told that you should use the drivers from Apple Software Update.
I have discussed this with Apple Support. They say I need to purchase Apple Protection Care for them to address this. This is weird, considering that this appears to be a software problem with software supplied by Apple!
Any help would be appreciated.
Thanks,

Hi,A phone cable connection to a landline is required for faxing. Generally, a wireless connection only refer to the connection with a computer for printing and scanning, it do not refer to a fax setup. Regardless, the specific device does not support any wireless connectivity but only a wired network or a USB. Regards,Shlomi

Printing from wireless laptop to ethernet connected Officejet pro 8500 A909a

I have an officejet pro 8500 A900a and a Linksys WRT54G router and I've been having difficulty printing from my laptop via WiFi. I used to be able to print regularly and I think HP sent me an update to some software that has since stopped that from happening. I have the IP and mask for the printer set manually asto never change and set the default gateway to the correct setting for my router. I can ping the device and I can access the printer admin pages from my laptop using the ip address. I can even print reports and run diagnostics from the HTTP connection but no printing from Word or ANY other source. The printer does print from another desktop that has a USB connection to the printer but the connection is not always plugged in. What do I do?
cheers

I'm betting you just need to open up the ports in the firewall. I'll list them below.
HP printer ports
UDP
TCP
Acronym
Definition
Used for
137
137
NetBIOS
network Basic Input/Output System - (basic communication)
UDP: Printing, Photo Card Upload
138
NetBIOS
network Basic Input/Output System - (basic communication)
UDP: Photo Card Upload
139
NetBIOS
network Basic Input/Output System - (basic communication)
TCP: PhotoCard Upload
161
SNMP
Simple Network Management Protocol - Monitering network attached devices
UDP: Printing
427
427
SLP
Service Location Protocol (finding out what things can do on the network)
UDP: Printing, Photo Card Upload, Scanning, Faxing, Installation
9100
PDL
page description language - printer control language (how does the page you want printed look)
TCP: Printing
9220
TCP: Scanning, Faxing
9500
TCP: Scanning
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Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

Hello,
I'm curious if anyone has run into this problem before. I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer. This has been accomplished through a print server.
I installed the printer's drivers based upon the cd that came with the printer, in the box.
The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper. I have stopped/restarted the print spooler. I've rebooted the printer and the print server. I have deleted the drivers and readded them. I've tried installing drivers from HP's website and then installing those. I have attempted to delete the printer from the server and start from scratch.
When I monitor the print queue, I can see the service restart after each document prints. I can't figure out how to get this to stop.
Does anyone have a suggestion; or has anyone run into this problem? I'm not sure which forum to put this in. I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
I certainly appreciate any asistance.
-Craig

It ended up being an issue with the port. I had used the same port as the last HP printer that I replaced. This printer needs to run on a TCP/IP port, and not an HP port.
Problem solved.
Oh, and it was wired, with wireless disabled.

Hp officejet pro 8500 premier all-in-one printer

The above printer is 1 1/2 years old and it has stopped printing. When the printing became light, I installed new print cartridges less than a week ago. Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed. And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
Options
08-24-2011 06:34 PM
Well,
to this is say, "get used to it", or throw it away. Many, Many, Many people have had trouble with this printer.
The following are common and frustrating issues that this printer exhibits on a regular basis:
1. Constant Self-Checking (usually every 20-30 pages of print)
2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
4. Paper mis-feeds.
5. Paper jams.
6. Nearly impossible to use once the printer reports ink-depletion.
7. Nearly impossible to use CIS Ink for larger print jobs.
8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year? Too bad, the warranty is already expired, most likely).
In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use.
I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads.
Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster. AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
What is going on? Why does it just automatically clean and align? I also get alignment failed messages. Any suggestiions?

rammerjammer,
Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help. To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged. Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies. There are many ways to contact HP. The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use. If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing. Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta. These printheads go by region also so be sure you are using the right region, these were found using the United States region.
The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads. The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer. The printer goes through a calibration process when turned on that will use ink. Leave the printer on and let it go into stand by mode. This type of printer is energy star efficient and made to calibrate on start up and be left on. Allow the printer to clean or calibrate only if the printer must. If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance). Please see the following links for further details.
Cleaning the Printhead Contacts
Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
Paper Path Issues in the Automatic Document Feeder
Officejet Pro 8500 User Guide
The printer has a duty cycle of 7.5k page/month. The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over. To me it would seem that the printhead should last somewhere in between. This printer was designed to save money on ink compared to the rest of the officejets. I hate that it has been causing so much trouble, hopefully the information I provided will help.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
Click here for page yield information.
Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
Best Regards,
Kenneth

Officejet Pro 8500 Premier - only one printhead is displayed in 'Printheads Health' window

I changed the black/yellow printhead today in my HP Officejet Pro 8500 Premier printer. When I closed the lid, the printer did its housekeeping thing, clicking away while it aligned heads, etc, and printed out a diagnostic sheet that looked terrific.
So I wanted to see what the HP Utility would report as the health of both printheads now. Only the Cyan/Magenta printhead health was displayed, both before I changed the printhead and now after I changed the printhead. The utility reported the Cyan/Magenta printhead was in GOOD condition, along with a green button.
But there was no image of the Black/Yellow printhead at all, so no button showing the health of the printhead that I just installed.
While I was installing the new printhead, I wiped off the gold contacts on the printer where the printhead's contacts would meet. They were clean.
Any suggestions aboutwy the software does not display the health of BOTH printheads?
My operating system is Mac OS X 10.6.8

Hello garden-2009,
Welcome to the HP Forums!
I understand only one printhead is displaying the health using the Officejet 8500. I will do my best to assist you! I would recommend contacting HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

Blue screen of death error on HP Officejet Pro 8500 wireless - HELP

Hi all
I have a officejet pro 8500, used (rarely) in a home office environment, probably done no more than 1000 pages total. Turned it on today to print something, powers up ok with no errors, sounds normal, but when sending something to print I get a very odd error - the LCD display goes blue and displays a white power button symbol (in very low resolution) with the error code B8711D7C below it. This is on the screen for a couple of seconds before a white screen with "Turn power off then on again" message. So I hit the power button to turn off (which it does) but restarts automatically. After rebooting it comes up with the "improper shutdown" message and it's back to the main screen. This happens every time a print is sent. However, copying works. I guess the next thing to do is to hook another pc up to the printer or remove/re-install drivers, but I'd really like to know what this error code is...any suggestions?
Many thanks

I have same printer and have the same error code b8711d7c. I almost exactly the same, I hardly use the the printer, less than once a week. Did you manage to solve this ?

What ports does a Officejet Pro 8500 require to be opened?

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