What Prefixes Are Included In My Local Calling Area?

Question

I am in the former GTE service territory, specifically, the Elsinore Main California exchange.
On Friday, December 11, 2009, I spoke with a service representative and a supervisor (who admitted that she was "filling-in" and is really an hourly employee), who are in the soon to be divested Everett, WA call center.
I was calling to find out what prefixes are included as part of my local calling area, specifically ZUM 1 AND ZUM 2 (some also call it Zone 1 and Zone 2, but the correct designation in most southern California service areas of Verizon is ZUM).
Both representatives had no idea what a "ZUM" is, and the "supervisor" said she had never heard of the term ZUM or Zone.
What made me upset is that I was told that they (Verizon) did not have this information, and I would have to contact the CPUC (California Public Utilities Commission) to obtain this information as Verizon's staff would not have it.
My reply was how would Verizon not have the information, because they would need the ZUM prefix list for each exchange so they could bill correctly.
I then asked how does Verizon gather all the calls that are made from their exchanges each month and send this data to the CPUC so that Verizon can then determine if the call is ZUM 1, ZUM 2, ZUM 3 or intralata or interlata?
The "supervisor", said yes, because Verizon would not know what prefixes are included, and relies upon the CPUC to review the calls from Verizon's exchanges and prefixes so that Verizon can bill their customers each month, and this has been the process for many years (according to the "supervisor").
I kid you not, this what was said to me by the Verizon representatives, and I shoulld have advised the employees that I was recording the call. It would have been a great play for You Tube. What a bunch of (edit)  from these two Verizon call center representatives!
I'm glad Verizon is divesting the Everett call center along with other assets to Frontier, as people like these should not be employed by Verizon, in fact, they should be terminated for cause. Good luck to Frontier with the Everett call center.
Using Verizon's web site when trying to determine what prefixes are in my local calling area (ZUM 1 AND ZUM 2), you are directed to use the following two "very helpful" (my words...lol) links for information...please try for yourselves:
To obtain Local Calling Area information
http://www22.verizon.com/Content/CommonTemplates/sorry.html
Zone Usage Measurement (ZUM) Information
https://www22.verizon.com/ResidentialHelp/Phone/Calling+Plans/Local+And+Regional+Calling+Plans/Gener...
Great Information Verizon!! Both are dead links.
Anyway, point me in the direction where I can obtain the current and accurate prefixes that can be called without charge to ZUM 1 and ZUM 2, and with a charge to ZUM 3 for my exchange and prefixes. DO NOT point me to a white pages directory because that is already outdated (and I do not have a white pages directory).
Again, my exchange is Elsinore Main, and the prefixes are 951-245 and 951-674.
Thank you.
Solved!
Go to Solution.

Answer 1

Home Exchange, Zone 1 and 2 are Local Calling
Zone 3 (ZUM) 13-16 Miles:
PEAK PERIOD RATES: Day 8A-5P   M-F
                          1st Min of Use       Addl Min of Use
                               $.10                          $.04
OFF-PEAK RATE PERIOD: Evening 5P-11P M-F
                               $.07                          $.028
OFF-PEAK RATE PERIOD: Night 11P-8A M-F; SA, SU, & HOLIDAY - All Hours
                               $.04                          $.016
COMMUNITY ---NPA ---NXX ---ZONE  -----
ELSINORE ---951 --- 226 245 253 285 471 579 609 674 678 805 --- Home Exch
LAKEVIEW-NUEVO --- 909 --- 251 --- Zone 3
LAKEVIEW-NUEVO --- 951 --- 878 916 928 --- Zone 3
MURRIETA --- 909 ---3 32 --- Zone 2
MURRIETA --- 951 --- 200 219 239 249 304 440 445 461 473 600 671 677 691 696 698 704 813 816 834 837 894 970 973 ---Zone 2
PERRIS --- 909 --- 330 --- Zone 2
PERRIS --- 951 --- 210 229 230 238 259 287 345 378 385 436 442 443 490 550 570 575 581 591 623 657 722 796 940 943 956 --- Zone 2
RANCHO VIEJO --- 949 --- 259 269 284 292 303 326 350 446 480 584 625 702 728 874 --- Zone 3
SUN CITY --- 909 ---508--- Zone 1
SUN CITY --- 951 --- 244 246 301 566 639 672 679 723 746 821 --- Zone 1
TEMECULA --- 909 --- 298 507 668 828 --- Zone 3