What REALLY happened with the iPhone 4S 64gb?

Like everyone else I feel completely let down that I didn't get my phone on launch day, but unlike everyone else (according to most of the posts I saw) I just really NEED to know JUST WHAT HAPPENED? 
My store (in SE Wisconsin) seems to harbor a bunch of great people as employees and I'm not going to bash them, rather I would just appreciate some education to their employees by corporate. ALL I WANT TO KNOW IS WHY DIDN'T THE BEST BUY STORES GET THE IPHONE 4S 64GB ALONG WITH ALL OF THE REST OF THE IPHONE 4S'S. 
This seems to be the situation across the country and there are a ton of people extremely unhappy. All we are getting from the front lines (ie the employees) is that the Apple distributors didn't send them? Really? There's no information anywhere about why Best Buy didn't get the phone.
I believe that if we, the customers, got the information about why we didn't get our phones on the launch day, a lot of people would be less unhappy. Also an estimated time as to when we will finally get them would be much appreciated. (Maybe trying to remedy this in the future would be a good idea too)
To sum it up:
1. Why didn't Best Buy get the iPhone 4s 64gb with all of the other iPhones
2. Please let us know what occurred to make this happen
3. Please let us know when we will get our phones, or at least when Best Buy will
4. Apologize
5. Don't let this happen again!!!

i live in sterling heights MI and have experienced similar problems. 
i ordered a black 64g (at&t) iphone 4s for myself and a white 32g (at&t) iphone 4s for my wife.  i arrived at the store 10 minutes after the store opened on the friday to pre-order.  i was informed that there weren't many people before me who had pre-ordered through any carriers.  the sales person who helped me said NOTHING about any type of snafu.  he even told me stories on how they overstaffed the store (utica MI) for the verizon release and that they sold less the 10 iphone 4's on release day.  he took my order and while taking it, the store manager (who the sales person advised me who had called) called him while he was helping me and informed him that the orders were to be filled in order received.  wham, bam i'm out of the store as happy as can be expecting to get my hands on the phone that will make my wife a little happy camper.  ok, i was pretty excited too.  well, on thursday oct 13th i get a call from "sam" from best buy around 8 pm and he tells me that my phone won't be there and they'll 'probably' get another shipment later in the day.  so instantly my blood begins to boil because i'm thinking to myself.......1.  i only went to best buy for the $50 gift card per iphone  2  if i knew that there would be ANY issue with me possibly not getting the phone i would've just ordered from at&t or the apple store.  3  i too have spent oogles of $$$$$ at best buy and have come to expect better.  finally 4th of all the way there was NO explination on WHY they didn't get either order just angered me further.  since my wife has called every day and has received 3 different excuses over the four days she has called (since thur night) 
i work with a lot of people who depend on cell phones and BELIEVE me.....each one will know about best buy selling items under the assumption i would've had it on launch day, and they can't even provide the item or a reason why they're not there.
whoever is in charge of the store/region/company should probably know how passionate people are with their iphone/apple products and shouldn't have led us on to believe that we would have one on lanuch day.  it's just bad business!  here i'm gonna take all these pre-orders and i have NO clue how many.....or even what we're going to get. 
finally i'm in the catch 22......do i cancel the order and lose my place in line with the possibility of getting it any day here (that's a liberal use of the phrase any day.....probably 2 weeks)  or do i cancel the order and go with the surefire at$t or apple and KNOW what i'm getting it?
from here forth best buy can $#&$ off with their pre-orders and products.....i'll go somewhere else.

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