What's status of my order?  We need more time to process your order.

I cannot find on the Adobe site where to find the status of an order.
Last Saturday I placed an online order for an annual subscription to the CC Photography package.  After I had completed all the steps a message was displayed on my browser that read something like "We need more time to process your order."  There was also a statement that said something to the effect that I would be contacted by email the next business day, but I have seen nothing.
I'm certain this is not the place for questions about order status, but when I followed the steps in Contact Us, this is where I wound up.  I prefer to use email or the internal messaging system rather than phone, so I can have a record of what was said.
Thanks - Dave

This has been a colossal hassle.  Notice there's no reply to my question here about how to contact whoever the rep res referring me to.
When you go through the order process it doesn't ask how your name appears on the credit card.  I'm "Dave" here, but on my credit card I'm David.  Maybe that's why it didn't go through.  Maybe it isn't wise to order on the weekends (I placed my order on a Saturday).
In two chat sessions the rep said he (or she) would escalate the case and I'd hear in 24-48 hours.    Never heard a thing.
I finally went through the order process on a Friday, edited my profile with my real name and it went right through.  I chose to download Photoshop CC 2014.  I got a Web page with the header Downloading now... or something like that.  But there was no activity indicator.  I tired the forum but the entire forum was down.  Finally after a useless chat I opted to start the download again.  The CC Application Manager started up and displayed a progress bar.  When it was finished I got a message saying the download had failed.  After a couple more tries I got PS and Bridge downloaded successfully then downloaded Lightroom.  BTW, you don't get the install files.  It installs as it downloads.  You can't tell it where you want it installed.  For us with a tiny boot SSD it's a squeeze.
I've reactivated my Lynda.com membership and am catching up on what's new in PS CC 2013 and 2014.  Photoshop CC seems to be behaving OK, but I'm not sure if Adobe is ready for prime time.  Do you suppose they had a hand in crafting Healthcare.gov?. 
- Dave

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