What's the magic number?

can someone that got a free replacemtn macbook pro tell me how man times to repair you had to have before customer relations dcided to give you a new one? my macbook pro shuold be back any day now for the third repair for the exact same problem (speaker issues). after this if it is still having the problem i am really hoping to get a replacement.

can someone that got a free replacemtn macbook pro
tell me how man times to repair you had to have
before customer relations dcided to give you a new
one? my macbook pro shuold be back any day now for
the third repair for the exact same problem (speaker
issues). after this if it is still having the
problem i am really hoping to get a replacement.
Some places do have a magic number. One local Apple store's is 4... the 4th repair for the same issue is replacement, much like an automotive lemon law.
Realistically, it may be a function as to how loud you can raise your voice. If you have been going to an apple store, raising your voice (not using obscenities though) will make other customers aware of 2 things:
1. A faulty product
2. An unsatisfied customer
2 Things that apple DOES NOT want. Put up a big stink, bring all your paperwork, and demand a refund. You are entitled to a 100% refund on defective merchandise. After your money is refunded, purchase a new MBP.
Reason why I say this... you may want to go to another apple store or order online after you have raised your voice... just a general rule of thumb. It's like demanding that a Waiter/Waitress takes back your meal because it's not prepared 100% correctly and being a jerk about it. Your meal will come back with some special sauces on it.
It goes in the "don't poop where you eat" category, but in this case, you have the right to take a big dump on them.

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