What's the point of Adobe Application Manager?!

Why is Adobe Application Manager telling me I have Lightroom 4.3 and it's up to date but when I launch it it's version 4.1 and the application tells me there is an update? This then sends me to a clunky, manual download link in my browser.
AAM Also tells me that Muse is up to date and again when I launch the app it tells me there is an update.
And although I already have Edge Animate and Flash Builder installed AAM has an install button next to them as if they aren't already installed.
What exactly is the purpose of the update function in AAM or indeed AAM itself? Because at the moment it doesn't really seem fit for purpose.
Any answers would be greatly appreciated.
Thanks
Steve

Hey Steve,
It should list and install Lightroom 4.3 in AAM for paying Creative Cloud members
If it doesn't you might need to update your version of AAM
Macintosh: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Please try installing that version and see if it helps.
Was this the document you followed for uninstalling?
http://helpx.adobe.com/lightroom/kb/manually-remove-lightroom.html
This document probably needs to be updated to say that there is actually an uninstaller when Lightroom is installed through AAM for Creative Cloud customers. The uninstaller should be located at
Mac HD > Applications > Utilities > Adobe Installers
Could you test running the uninstaller (if you see one) and then installing again through AAM?
Let me know how it goes,
-Dave

Similar Messages

We've encountered the following issues: Adobe Application Manager failed to install.

When I attmept to open / load Adobe Application Manager I get the following error message:
We've encountered the following issues: Adobe Application Manager failed to install.
OS: Windows XP Professional
Any Help would be appreciated.

Which operating system are you using? Are you able to utilize other Adobe AIR applications successfully?

How to solve the problems of adobe application manager

i am facing a problem while installing adobe photoshop cs6 it shows adobe application manager is not working correctly. what should i do?

Hi nprccpipraul,
Please let me know what OS you are using and the error message you get.
You might want to install the program by downloading it from www.adobe.com/downloads instead of the AAM.

The Adobe Application Manager failed to install

When I try to download an app, a new window opens and begins updating Adobe Application Manager. Then I receive an error message stating "We've encountered the following issues: Adobe Application Manager failed to install" Then Quit. I also don't see the Creative Cloud installed on my system. What am I missing? Help!

Spin It Creative please see http://forums.adobe.com/message/5424231#5424231 where this topic has been discussed.

PS Lightroom not appearing in the Adobe Application Manager

I am in the trial period of the Creative Cloud.
All the software titles except PS Lightroom is appearing in the Adobe App Manager except PS Lightroom.
I have 64 bit Windows 7 Home version and I have updated the App Manager to latest release 6.2 but PS Lightroom is still not appearing for download
What gives?

software which are not compaitable with your system will not be visible in the list of Adobe Application manager.
Lightroom is compaitable on Windows 7 servicepack 1. Please check with service pack is installed or not on your machine. if not then please update your OS first to view and insall Lightroom in Adobe Application manager.
Also check this link for minimum system requirement required for lightroom: http://www.adobe.com/products/photoshop-lightroom/tech-specs.html

How do I open the updates window in "Adobe Application Manager"?

How do I open the updates window in "Adobe Application Manager"? Or can I or should I....??
I am a brand new Cloud member. I heard of the Retina update. Assuming this was where the updates would logically appear I went to the "Adobe Application Manager" app first. Without closing the "Adobe Application Manager" I opened Photoshop and went to the help menu and selected "Updates..."; a second window opened in the already open "Adobe Application Manager".
I selected update all.
The result is below:
DW CS6 12.1 Creative Cloud
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dreamweaver CS6 12.0.1 update to address critical issues
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop 13.1 for Creative Cloud
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe InDesign CS6 8.0.1 update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Bridge CS6 5.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Illustrator CS6 Update (version 16.2.0)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
DPS Desktop Tools CS6 2.05.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dynamic Link Media Server CS6 1.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop Camera Raw 7.2
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Extension Manager 6.0.4 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Media Encoder CS6 6.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Now, I closed the "Adobe Application Manager" and opened "Photoshop" again and again selected "Updates..." from the help menu. The "Adobe Application Manager" opened again with just one window this time and the updates happened correctly.
I was hoping one of the updates would be to the "Adobe Application Manager", I don't think so.
So, If I were you I wouldn't select "Updates..." from an Adobe app unless the "Adobe Application Manager" is closed until they fix it...
Current version: Adobe® Application Manager - Version 7.0.0.128 (7.0.0.128) Note the Two windows in the "Adobe Application Manager" in the attached image.

The updates are currently available by going to Help>Updates within the Application. Once you invoke the Updater, which is a component of the Adobe Application Manager, it will locate and apply the updates. It looks like most of your updates have failed to install. I would recommend you begin by trying to apply the updates that are available on our product update page at http://www.adobe.com/downloads/updates/ and seeing if you face the same difficulty.
If you continue to experience problems with applying the updates then please review your installation log to determine the cause of the failure. You can find details on how to locate and interpret the installation log at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Unable to install updates nor exclusive features; Adobe Application Manager damaged?

I've acquired a Spanish student's subscription of Adobe Creative Cloud, and downloaded Photoshop CS6 Extended, Flash CS6 Professional and Illustrator CS6. However, I have two issues related to downloading updates:
When I try to update or download an application, the Adobe Application Manager shows the message "Downloading error | Adobe Application Manager is damaged and it is necessary to resinstall it. Download it now or contact with customer's support."
However I reinstalled AAM three times, but instead of reinstalling, shows the message "Updating Adobe Application Manager" and after the installation, running AAM again shows the same message.
I cannot access to the Adobe Creative Cloud exclusive features of Photoshop and Illustrator, showing the application as if it was activated by a serial, and not by subscription.
I am using a Windows Vista 32-bit operating system.
Update: The version of AAM is 6.2

I have the same issue, particularly with Pixel Bender 2.5, all the other upgrades get installed correctly without trouble but this one always fail, the message I get is the same one every time:
Adobe Pixel Bender Toolkit 2.5 Update
Installation failed
Can you point me in the right direction? It seems to me that the patch is faulty.
Thanks.
Update 01/15/2011
Here's another update on my issue with Adobe Application Manager, I just realized today that actually none of the available upgrades got installed. Although it only marks an error with Pixel Bender, other components such as Photoshop, Premiere and others aren't being upgraded either even when the program tells you otherwise, what I mean is that for example there's Photoshop 12.0.2 available for download so I click on "Update"; the files get downloaded and installed with no error message being displayed but when I check the software it is still version 12.0.1, the same is happening with Premiere and another one, can't remember which one.
This is additional to the issue of Pixel Bender being unable to upgrade.
Please advise,
Thanks,
David.
Update 01/16/2011
I tried to download all the available updates individually from the Adobe website, the only one that went through was Photoshop, but then when I double clicked it to install it the same faulty application manager launched and I got the same behavior than before, it runs the installation and displays a message that states that everything was installed correctly, yet there no upgrade performed.
All the rest of the available downloads failed to mount.
Also the speed for download is excessively low, I checked my connection and the issue is not on my end, but yours.
This is starting to become very frustrating.

Adobe Application Manager and other Installers All Messed up

I have a Mac Pro running 10.5.8 and CS5 Design Premium. Today I noticed 3 new updates: Bridge 4.0.2, Camera Raw 6.1, and a Flash thing. I ran the update using Adobe Application Manager (AAM). It failed on all three. I tried every way I could find to re-install AAM including
1. Deleting the PDApp folder under OOBE
2. Running the installer from a terminal window in silent mode
3. Running the original installer
Running the original installer starts AAM, which then crashes, and when I relaunch it, it looks for updates and doesn't return to dealing with the full install.
So, I have no idea what to do. I cannot reinstall CS5 or uninstall it. I cannot update anything, even by hand.
I am a fairly sophisticated OS X person, so I am not doing something stupid like not being connected to the net. It's a permissions or ownship thing.
Any suggestions would help.

Your problem is similar to mine.AAM and Deavtive are two central actors in this isssus. OOdude is right on Deactive Question is YES/NO to AAM. Two options with some trial and error. Follow the below-but...
AAM Runs??
1) Deactivate. Uninstall. Run the clean-up script**. Reboot. Reinstall. If you product key works, you’re good. Live long and be creative.
AAM not Running? ‘
2) Backtrack on the link I left earlier. Look it over. If that helps, follow it. Try running the clean-up script. Should pull the bad installation. Reboot and Reinstall. If your product key works, you should be good.
No luck? The sticking point is the fact that you were not able to deactivate. Tech support calls time. No matter how painfull, Adobe’s product key use database has you in its grips.
3) Tell Support “reinstall due to software problems and product key not working.” Adobe will give you codes to release your product key. " You can’t out horsepower this problem.
** >The "Clean-up Script" appears drastic, but it only removes CS5 and "takes out the trash.". Cyber-house cleaning on steroids. Be mindful of instructions and follow to the letter. Reboot. Run CS5 install. Similar to a "clean install" of your OS, but CS5 is the "only-warez" affected.
Ahh...it will work again!! Good luck WileyC

Adobe application manager fails to update/install

Please help me resolve this error and update App Manger properly.
I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember. Now I'm trying to download more applications and am encountering this error:
I click 'download' on InDesign (for example)
Download initiates launch of Application manager, App manager opens main window then "initializing installer window"
Application manager flashes this warning for a split second: "other instances of adobe application manager are currently running which must be closed before installing this product. Please close or wait for them to complete." (see image). This warning closes on its own after just a second.
Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image)
Photoshop and Illustrator still run fine, but none of my Adobe apps (including Air) will update properly now. I have tried deleting the App Manger files from applications > utilities and re-installing, but that also creates an error.
I have searched for duplicate app manager files but have come up empty. I've run the support advisor app and it checks out fine. I have a token from that if it helps.
I'm running iMac 10.6.8 and I also have CS5 installed on this computer if it makes a difference.
Any help would be appreciated. I'd like to be able to run the apps I'm currently paying a monthly fee for.

I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out!

Problem with Adobe Application Manager

Adobe Application Manger fails to connect with internet ("computer is offline") while checking the License of my CS6, but i am definitly connected with the internet - what is the problem ?
The Version of Adobe Application manager is 3.1, System ist Windows 7.
thank you,
Peter Zillinger

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

Yet another Adobe Application Manager discussion

Forgive me, but read so many here today with little solutions offered.
Hi folks,
First let me say I have no interest at all in the Creative Cloud. None. But, I do have Lightroom, Photoshop, Illustrator, Acrobat Pro, InDesign and probably more. And have been an Adobe user since Pagemaker 1.0.
So, I had Photoshop CS5 and thought that I likely should do the update to CS6 which will likely be my last unless the business model at Adobe changes again. I do have Lightroom 5, but had to go back to 4 because of the bug for images processed with 2003. I await that fix, but I digress.
So, part of my suprise with updating to Photoshop (only) CS6 (with Bridge, etc and both 32 and 64 bit Windows 7) was the addition of Adobe Application Manager.
Now, if I run Update from any of my apps, they seem to be checking for updates just fine. I cannot be sure. But if I click the AAM icon, it fails and then tries to install itself again and then fails with a different messsage. Same happens from clicking pdapp.exe. I can get several different error messages including "Adobe Application Manager failed to Install to "another version is already running" (it isn't).
I have read at least a dozen threads here on issues with AAM and tried as many fixes. None have worked. And I now have maybe 15 hours into an update from CS5 to CS 6! I'd like to be done with this.
It appears I have no reason for AAM. And it cannot be uninstalled. I have nothing else CC that I know of. I have downloaded the stand alone installer for AAM7 and that failed to install as well. I have deletd the opm.db many times.
How can I remove this and still maintain updates? That's all I would like to do.
Does AAM download anything automatically? I would not be pleased if so. I assume if it finds an update it will ask me if I want it. I assume. I aslso assume it runs every now and then to check for updates. I have no idea.
Can I revert to the Update App I expected from CS 6? Something similar to CS4 or CS 5?
If I am stuck with this (I hope not) can I at least get it to work properly? Or remove it wthout losing anything for the above mix of CS4 and CS6 products listed above?
Could use some help. Seems so many people have issues with this and very few solutions for anyone that chooses to opt out of the Cloud.
Thanks.
~Bob

OK, update:
For some reason I decided to click the Adobe Application Mamanager icon again tonight and it opened, then went to updating itself automatically and when done had installed the Adobe Creatiove Cloud. I even have an uninstall for ACC now.
Now, since all i wanted was PS CS6, no Cloud, can I remove ACC through Programs and Features and still have a a working CS6 (licensed) and be able to run updates for CS6? If so, I think that is what I would like to do as I have no intention to run Cloud and its is superflous on my ssystem as long as Ps Cs6 runs as expected.
Thanks.
~Bob

Why does Adobe Application Manager fail to install?

I just subscribed to the Creative Cloud. I am trying to download applications. The download starts with an update to Application Manager. Each time, I get the error message,"We've encountered the following issues: Adobe Application Manager failed to install." I'm not able to install any of the CC applications. [I've tried Acrobat and Photoshop.]

I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out!

Missing Adobe Application Manager

We have installed and reinstalled Adobe Photoshop CS5 on a Windows XP 64 bit Lenovo tower. When I attempt to open Photoshop I get an error that says it can't find the adobe application manager. I tried to look this error up and I found a site that referenced the 64 bit Adobe Photoshop CS5 was looking for the 32 bit version of Adobe Application Manager. When I look in my application folders, I can see the 64 bit Adobe Application Manager, but not the 32 bit version. The 64 bit Enterprise version of AAM runs, but Photoshop CS5 will still not start. I tried force starting the AAM and according to task manager it runs for a few seconds then shuts down. Any ideas?

Mylenium,
Thanks for your responce. I checked the services window and the only mention of Adobe is regarding somethign called Adobe switchboard. At this point I'm willing to try just about anything to get this tower back into the workflow. We are dead in the water without Adobe Photoshop on it. WSCL-Imaging

What next? Photoshop CC download, Application Manager fails to install

I have Photoshop CS6 already installed. I am trying to also install Photoshop CC. I am running Windows 7, 64 bit. I went to the CC download site, clicked on Photoshop download, and the Adobe Application Manager started to update. After several minutes I received the following error message: We've encountered the following issues: Adobe Application Manager failed to install."
I tried this first using Chrome and then again using the Explorer browser. Both failed. What can I do next?!

Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe (64bit)
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.
Note: In case it doesn't resolve the issue. Please revert the OOBE_old to original name.

Need to Prevent Adobe Application Manager for upgrading to Creative Cloud

I have successfully packaged Dreamweaver CS5&CS5.5 via Adobe Application Manager Enterprise Edition v2.1 and after a successfully deployed via SCCM Dreamweaver runs perfect. Unfortunatly upon the first launch of the icon on the desktop of "Adobe Application Manager" it's self upgrading to Creative Cloud. This is a problem. In this enterprise deployment I have updates set to manual and my AdobeUpdaterAdminPrefs.dat is set to the below which should be preventing this to my understanding <?xml version="1.0" encoding="UTF-8"?> <Preferences> <Suppressed>1</Suppressed> </Preferences>

Thank you for getting back to me, currently my work around
is to have the deployment delete the two “Adobe Application Manager.lnk”
icons from both the desktop and the start menu for each OS version. Not
exactly how I would like to have to do it however my
“AdobeUpdaterAdminPrefs.dat” does not seem to block Adobe Application
Manager from updating.
Greg

What's the point of Adobe Application Manager?!

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