What's up with RealPlayer support?

I have installed Director 11.5 and downloaded the latest (and only available) version of realplayer (RealPlayerSP). Director does not recognize this new, latest RealPlayer version as a valid version and will not load media through the xtra.I guess they changed thier versioning scheme.
What is up with that?
Also, does anyone know of a method for hosting mjpeg through a cgi in Director? I have an Axis IP cam that I cannot figure out how to connect to the mjpeg feed. The url comes back as 4165(bad url) when I attempt to map the url to an image object or member, yet in a browser it shows the feed. There was a disscussion on this topic previously related to MIME type, file extensions and the nature of the 4165 error message as a catch all error bucket.
I have been using RTSP through Quicktime for these feeds as MPEG 4, but the quicktime xtra is rather tempermental when you have to support many simultaneous sprites and the compression artifacting is not a desirable feature. RealPlayer looked promissing and I was hoping that the RealPlayer xtra would be a bit better.

Hi,
Here is the case #181209690
Here is the response I have gotten:
TS Case Details: 181209690
***Notes to Customer***
10/06/200915:57:26
Hi Nat,
Thank you for contacting Adobe Technical Support. I am responding in
reference to your web reply posted on 10/05/2009. First of all let me
thank you for choosing Adobe Products. As I understand your issue that
your director 11.5 is not recognising the real player. I assure you that
we will work together as a team and try to resolve this issue.
In this case I would like to tell you that you that you need to try
installing some older version of real player and make sure your windows
vista is updated. You can get old versions of real player from some
third party websites.
I hope this information is useful.
If you require further assistance with this issue, please update your
web case with complete details.
For future reference use TS Case : "181209690" at Customer Support
Portal : http://www.adobe.com/go/supportportal.
Please feel free to go to user to user forum on http://forums.adobe.com
Or adobe website www.adobe.com/support
Thank you <(>&<)> regards,
Save this information for future reference.
Adobe Systems Incorporated
Nikhil
Adobe Technical Support
***Notes from Customer***
10/06/200900:43:20
Hello,
I uninstalled real player
I uninstalled director 11.5
I restarted
I installed realplayerSP Gold
I installed Director 11.5
I launched director
I inserted a new RealMedia object
Error Dialog:
RealPlayer Needed
To play correctly this shockwave movie requires real.com RealPlayer.
Would you like to real.coms website and install the real player?
Obviously, Director 11.5 does not recognize RealPlayerSP Gold.
***Notes to Customer***
10/05/200923:58:27
Hi Nat,
Thank you for contacting Adobe Technical Support. I am responding in
reference to your web request posted on 10/02/2009. First of all let me
thank you for choosing Adobe Products. As I understand your issue that
your director 11.5 is not recognising the real player. I assure you that
we will work together as a team and try to resolve this issue.
In this case I would like to tell you that you need to uninstall all the
versions of real player from your system and then uninstall director
11.5 from your system. After doing that restart your system and make a
fresh install of real player and then director 11.5 and then director
will surely recognise the real player
I hope this information is useful.
If you require further assistance with this issue, please update your
web case with complete details.
For future reference use TS Case : "181209690" at Customer Support
Portal : http://www.adobe.com/go/supportportal.
Please feel free to go to user to user forum on http://forums.adobe.com
Or adobe website www.adobe.com/support
Thank you <(>&<)> regards,
Save this information for future reference.
For a list of support phone numbers, please visit:
http://www.adobe.com/special/phonenumbers/expert.html
Adobe Systems Incorporated
Nikhil
Adobe Technical Support
***Notes from Customer***
10/03/200901:39:38
I have just updated my Realplayer installation to the latest and Director is
not recognizing the new version of the realplayer playe
r. Real no longer supports version 10.5, but only Realplayer SP is available
at their web site.
How can I get Director to recoginze the latest Realplayer player?
Browser: Firefox
Operating System: Windows Vista
Database type: UNKNOWN
Application server: UNKNOWN

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