What's wake-up time for OTN support?

It's now 7:41 Eastern time....

Thanks, Brian. I finally got through at 8:02 (over 2.5 hours). Only because I had put the phone on speaker and went about my business did I hold that long...also out of curiosity. I know Apple is busy at time, but truly my average wait time in recent weeks has jumped to over 30 minutes at least. Anyway, the answer to my question was not worth the wait (the rep in charge of my case will get back to me). Oh well. Thanks for listening, case closed (game over).

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