What's with removing the reviewer's option to view in cloud?

We've come to count on sending files for shared review in the Acrobat.com cloud system. There's been an abrupt change in the automated file handling for shared reveiw that is creating confusion and aggrivating connectivity problems. Now, when I send a file out for shared review, the viewer is welcomed with a screen that only has the "Download" button showing. The "Open" button is no longer available. Usually reviewers go directly to the cloud pdf to make edits and publish. The reviewers only download to their desktop at the end of reviewing/commenting, and just as an option.
This has created a problem of lost comments because of connectivity errors when the reviewers try to publish comments from the pdf that was saved to their desktop.
Is the removal of the "open" button -- which goes directly to the cloud something done deliberately and we weren't notified? What can we do to get it back?
Do other's have the connectivity problems? This new requirement to work from the desktop .pdf has meant some comments won't be published!
Please advise.
Thanks!
Nancy Crowe

I am having the same issue. I have used this feature in the past with no trouble and now my reviewers do not have the Publish Comments as an option. I am in a panic! How can we get the Publish Comments feature back to my reviewers?

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