What's with the grey screen telling me to power down?
So this has happened several times recently where after I've runned some programs, then this grey screen scrolls in with the power button symbol, telling me to shut down. I'm just wondering if this has something to do with my hardware or battery or power supply?
I've thought that I should run the hardware test, but I can never get it to boot up. You're supposed to hold down the option button till the startup manager shows up, right? But the screen remains black when I do it. Is this somehow related to my other question?
Welcome to the Discussions.
That's a kernel panic.
Resolving Kernel Panics can help solve it.
John
Similar Messages
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Help!! - I am faced with the grey screen and spinning gear!!
Hi guys
I have an intel-based imac and when i performed routine updates on it, it took long to switch off so i manually turned it off with the button. Normally this gives no problem, but this time it refuses to go past the grey screen with the apple logo and spinning gear. I have tried many of the fixes but to no avail...does anyone have any step by step instructions/suggestions...I cant get to any of my uni work. I tried disk utility and it said my hard drive is fine, yet when i restart im back to the grey screen!
Please help, I cant access any of my files and cant risk having it wiped!!!
Thanks in advance - sorry if this might be in the wrong section!I had the same issue, and I had recently backed-up my files (mostly because the mac was acting wonky before this even happened), so I did an erase and install. Then I ran through all the software upgrades and installed all of them. When I did a required restart (for the Mac OS X 10.4.11 update) it went BACK to grey screen with spinning ball. Talk about frustrating!
I think there is something weird going on with the iTunes update and the Mac OS X 10.4.11 update. But one can't be used without the other. So I'm not sure how to update everything safely and get an up to date system, without having all the problems I had before. So now I'm using Mac OS X 10.4.7 so I can have a stable system to do my work, but I can't run iTunes 7.0. I'm too scared to update OS b/c I can't waste another day re-installing everything (for like the third time).
I'm a pretty new Mac user (year and half) so this may sound really dumb, but any suggestions would be very welcomed. I may start a new thread instead of hijacking this one... -
I have no backup of my files because my mac suddenly stopped working.
I'm using a macbook air 11" mid-2012 mac os x 10.8.5.
Please helpTry using Internt Recovery.
http://osxdaily.com/2014/12/14/reinstall-os-x-mac-internet-recovery/
When you visit the site page click the 3½ bars gray Reader icon left of the url in the address bar for easy viewing. -
What's with the "Full Screen" movie rentals?
I"m as ****** as the next guy about the "No HD rentals" issue, but even more ****** off that most of the rentals I'm clicking on aren't just not available is HD, but aren't even available in "Widescreen". All Macs have a "widescreen" display now, and even your iPods, iPod Touch, and iPhone's are widescreen. No one wants to download a rental of a "Full Screen" movie anymore. My God, "300" in Full Screen - What are they thinking? If they want to offer "Full Screen" rentals, it should be an option, like when you go to the video store to buy a DVD, and are offered a "Full Screen" version or a "Widescreen" version. I don't think they even sell Full Screen TVs anymore. I have the same problem with PPV from the cable company... If it is not offered in Widescreen, I don't rent it. The same will be true here. I just never imagined Full Screen would ever even be offered, much less the only option.
The iTunes store has pretty much everything in widescreen that it can, but as with most televisions and "home theater" setups... Widescreen really doesn't matter. I know that some people prefer widescreen, but I don't. I have a projector not a TV so I have a 20 foot screen and the black lines in most "widescreen" movies eats up 4-5 feet of space. The only movies that come formatted for a widescreen TV in the first place(I am talking about on DVDs) are the Anamorphic Widescreen DVDs. They have a 2.35:1 aspect ratio, but very few DVDs actually have this, most are in 1.85:1 aspect ratio or 16:9 which is actually a fullscreen movie with black lines at the top and bottom.
As for HD rentals in the iTunes store, this is AppleTV only, and that is not Apple's fault, this is due to DRM. In order for you to play a copy-protected Blu-ray or HD DVD you have to have http://en.wikipedia.org/wiki/HDCP compliant hardware, the apple TV is HDCP, but you computer is not, so therefore Warner Bros/FOX/Sony etc. Can not be guaranteed that you won't be able to pirate their content.
Most people do not have a widescreen TV, and yes most Computer screen LCDs are capable of just about any resolution, but a lot of people are still in the non-HD zone.
I agree that many people want HD content, however given how hollywood lost the battle to keep DVDs copy-protected, they have taken enormous steps to protect HD content..... -
What's with the blue screen.....
Ok so I went to turn my laptop on a couple days ago and it chimed and did the little circle thing... said it was starting X and then the screen went blue... and stayed blue and did nothing... I restarted... I drained and filled the battery I tried everything I could think of and it won't work... can anyone tell me what might be wrong?
I had the battery replaced just before Christmas but it was working fine since then although I havn't used it much.
Thanks!Try things in Mac101 (no offense) and Apple doc.#106464 for your startup issue. 106464 has blue screen info.
Also, try using Disk Utility to repair your startup disk (hard drive) as shown in Dr.Smokes Resolving Disk, Permission, and Cache Corruption as Colin so helpfully suggested.
Smokes link will walk you thru it.
Cheers!
DALE -
I can't do anything without fear that it will ask for me to restart or simply crash. I dont know what's wrong. Update load then say there is an error right before finishing, but it does this with most things. Every internet browser I have tried gives me the "(insert browser name) had crashed" and then asks for me to send a useless report to apple. Its only a year and a half old and this started about 10 months into me buying it, i tried to just ignore it but i've lost important things.
Some problems occurs when your Internet security program was set
to trust the previous version of Firefox, but no longer recognizes your
updated version as trusted. Now how to fix the problem: To allow
Firefox to connect to the Internet again;
* Make sure your Internet security software is up-to-date (i.e. you are running the latest version)
* Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see
'''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link} -
I just bought a new Macbook pro and i tried to rebuild my iphoto library from a time machine backup on an external hard drive. Even after pressing command+option when starting iphoto and selecting rebuild library from automatic backup, it still doesn't work with the grey screen with the white circle and a little window that says 'rebuilding library: 0 versions restored'. I also tried to make a copy of my iphoto library but that did not work either. how can i restore my iphoto library or at least gain access to my photos?
Your question is not clear
Rerairing or rebuilding the iPhoto library never involves using Time Machine in any way
TM is a totally seperate program and you can "restore" a file (including the iPhoto library) from the past using TM - you launch TM and go back to the time you want and select the file (or folder or package) you want and click restore - it probably is best to keep the current one until you are sure everything is good
LN -
I have a Macbook and I left it unplugged. It started up slowly when I plugged it in again, but it seemed fine. Once it started charging I shut it down so it would be easier, but now it will not go past the grey screen with the apple. What do I do?
I have Snow leopard on my computer, and I tried to do a hard restart as an article suggested, but it did not work. I also tried cleaning out the PRAM.
The only things I did last night:
-cleaned the history of Firefox out, including cookies
-let it unplugged all night
-plugged it back in the morning, it took a long time to figure itself out, but eventually the time was correct and I got on the internet for a bit
-shutdown the computer since I was going out and thought it would help the computer charge
-came back, tried to turn it on, and found that it would not go past the grey screen the apple on it and the spinning wheel even though I left it for 20 minutes or more
-tried turning it off and on to no availBefore doing a reinstall, which may not be needed at this point,
Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
You could have some directory corruption. Let us know what errors Disk Repair reports and if DU was able to repair them. This could just be a start in repairs and you may need a better utility to finish the job.
Then Repair Permissions.
No need to report any Permissions errors........we all get them.
DALE -
My Macbook aliminium unibody from late 2008 will not boot. I reach the grey screen with the apple icon and the spinning grey gear. I used disk utility to boot it but it said integrity test failed. I don't know what to do can anyone please help?
Sounds like you may have a harddrive issue. You are probably going to need to get that changed out and then install the OS X again to get it going.
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my macbook pro will not boot. It gets the grey screen with the apple until the bar is half way across and then shuts down. The only screen I can get to is in safe mode and I don't know what to do with that
Mac OS X: Gray screen appears during startup - Apple Support
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As the title says.
I was installing the new EFI software update on my macbook pro and I became stuck on the grey screen with the window that said "installing 2 items", its been on the same screen for 2 1/2 hours. does anyone know what I can do?
I don't want to restart it because im scared that something might go wrong.
operating lionLimitLess- wrote:
Hi,
I had the power supply connected when I attempted it previously but even so my problem occurred. My rom is different and so I still need to update it.
Thanks
I wanted to mark your answer helpful too but I didn't know that I could only put it for 2 answers. Sorry
That was good advice by G-N and s/he is correct about it. Unfortunately, ASC allows only 2 "helpful" and 1 "correct" marks per thread. -
My computer froze so i manually restarted it. Since then, I haven't been able to proceed past the white loading screen with the grey apple on it. What should I do?
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Just press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The RepairDisk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
i accidently downloaded something that made my webcam flash on spuradically even once i deleted it. when i restarted my computer it got stuck at the white loading screen with the grey apple and wont go past there..what is wrong? will applecare cover this? my computer also slowed down drastically before it stopped working..thanks! HELP PLEASE!
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider. -
my iphone got wet and after letting it dry all i get is the black screen with the grey apple and a bunch of white writting, what do I do to fix it?
You can try and put it in a bag of uncooked rice for 5 days or so, but don't get your hopes up. If that doesn't work, you get an out of warranty replacement or buy a new phone.
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My MacBook pro will not load past the grey screen with the spinning wheel. What do I do?
My MacBook will not load past the grey screen with the spinning wheel of death. Anyone have any solutions?
Invoke Safe Mode by holding down the shift Key as you restart. This will do a Disk Utility "Repair Disk" as it starts up (so it takes a few minutes longer) and then load with minimal extensions loaded, and request your login username and password, even if you normally do not use them to log in.
Safe Mode runs the screen using simple, unaccelerated commands. Most things are available in Safe Mode, but things that rely on extensions will not be.
Acomputer that works in Safe Mode, but fails again after you restart, often implicates your extensions and add-ons.
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