What's wrong with my sleep/wake button?

My sleep/wake button has just started failing. Sometimes when I press it, it doesn't work. Sometimes I have to press it up to 3-4 times in order to either put it to sleep or into a wake mode. I thought it was my cover, but I removed it and this still happens. I've reset the phone a couple of times but it remains the same.

We don't want to test your patience and press your buttons when you're trying to press your button TonyMart! If this is still going on, we may need to look into replacement options. Is there any damage to the device? How long have you had your device? If it is < 14 days, please return it to the original store you purchased it from. If you ordered online/over the phone, please follow and DM me with your name/mobile number. I'll call you and review replacement options. Keep me posted!
Regards,
MikeS_VZW
Follow us on Twitter @VZWSupport

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It sounds like it's time to get Apple to check it out for you ...
Apple Support
http://www.apple.com/support/
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What should i do my sleep/wake button on iphone 5 does not work properly it only works if i press on the left side of it and my iphone still on warranty i heard its a common problem

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If there's a hardware defect and your phone is under warranty, bring it to Apple for replacement.

My Ipod Nano shuts off after awhile during use? Is this a defect or is this something correctable with the sleep/wake button? I want it to play continuously while I use it, not continually shut down?

My Ipod nano shuts down continuously during use? Is this a problem/defect or can this be corrected with the sleep/wake button? While working out the unit goes black and the music stops?

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I anyone having problems with the Sleep/Wake Button?? it doesn't do anything

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try pressing and holding the top power button and round home button on the front for 6-8 seconds and you should see an apple appear.. if you do see the apple, the power button worked.

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Make an appointment at the genius bar of your local Apple Store. Apple provides warranty (and out of warranty) service for the phone. Not Verizon.

My ipod wont turn off with the sleep/wake button.Also the screen is dark and it wont brighten up.Also the valum butons wont work help!!!!!!

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For this issue I reccomend you schedule an appointment with a Genius:
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HT4354 My sleep/wake button suddenly stopped working. Is this a common occurance in ipod nano's 6th generation?

Recently I was listening to my music, and when I went to change to a different song, I wasn't able to wake my ipod with the sleep/wake button. It's like it's not even there anymore. And when I shake my ipod I hear this rattling sound, which i'm pretty sure means that it's broken. But why is this happening, it's happened to a couple of my friends ipods, and I haven't even had mine a year. Is there anyway that I can fix this?

I had exactly the same problem. I took it to the Apple Store and they peered up inside and said I had "obviously used some corrosive liquid" on it, so the problem was not covered by the warranty. I have no idea what "corrosive liquid" it could have been--I am very careful with my iPod, keeping it in a case, etc. The only thing I could think of was sweat from the gym, but they said that wouldn't do it. So they basically gave me a replacement one but charged me $150! I have been extra careful with the replacement one, but after 2 weeks, it is having exactly the same problem.
I just did a hard reset (held down the Sleep/Wake button and Home button simultaneously until the Apple Logo appears. Now it kinda works sometimes. Sometimes I have to push the button multiple times before it goes to sleep.
This is extremely frustrating as I am very careful in handling it. Makes me think there is some other problem with it, or these things are just so fragile they can't take the wear and tear of normal use.

I phone 5 sleep/wake button replacement program

The sleep/wake button on my iPhone 5 has become unresponsive. I checked apple web site and my iphone is eligible. I'd like to know if it can be replaced if I go to an apple store in the istanbul / türkiye but it doesnt change. they said we are new store. if you bought iphone 5 in usa we cant change because no complete agrement between us and america you should go to europe store or usa store.
what sould ı do to change my iphone 5 in turkey

Hi Alper Kenber,
I’m sorry to hear your iPhone is having an issue with the sleep/wake button. In order to get started on the repair you will need to use the form on this page -
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
You should note what it states near the bottom -
Apple may restrict or limit repair to the original country of purchase.
So it is possible that you may have to return the iPhone to the United States in order to get it repaired.
Thanks for using Apple Support Communities.
Best,
Brett L

IPhone 5 wiggly sleep/wake button

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My iPhone 5 arrived yesterday. Charged it for a couple of hours. After that I tried to
power down by pressing the sleep /wake button. Nothing happened. Hmmm..... I thought it was me. So I pressed the sleep button on the iPhone 4. Works ok. Again I pressed the sleep button on the iPhone 5. Absolutely nothing happened! I was ******. Called the Apple store. Told them what happened. They would not exchange it. So I went to the AT&T store where I pre-ordered the iPhone 5. Spoke with the manager. He said I was not the only one with the sleep/wake button problem. According to him there's a lot of upset customers with the same issue. He said in the mean time I'll just have to use broken iPhone 5 til they get shipments in. In a few weeks. He will notify me when they arrive at the store....... We'll see. Very upset.

Sleep / Wake button broken: Apple Genius Says $250 to Repair

I've been on this forum before asking on what to do about jammed sleep / wake button! The phone will randomly go to the apple screen, and can only be turned back on by putting it on the power supply.
I set up a meeting with an apple genius today, and the guy looked at my phone and said that the limited warranty did not cover what had happened. He blamed the jam on me abusing the phone. The overall solution to this is me paying $250 for them to go in the back and give me a refurb phone. I have the 4GB phone which I overall paid $299 for.
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Tischer,
Was the iPhone dropped, or show signs of having been dropped such as a dented case?
It sounds like he was quoting you the accidental abuse repair cost for an 8GB iPhone. This link explains the pricing:
http://www.apple.com/support/iphone/service/faq/#warranty7
Hope this helps,
Nathan C.

I was eligible for replacement for my iphone 5 under the sleep/wake button program. Took it to apple store and they declined saying hardware failure. I am baffled whether apple is serious about customers. They manufacture defective goods and we are stuck!

The issue started just out of warranty. Had powering on problem and did not want to spend money on repair. After that the phone crashed and refused to power on for 4 months. Now I am eligible for repair but apple store declined saying it is a hardware problem and beyond repair. I am not able to comprehend the attitude of Apple. Obviously manufacturing sub standard products is their fault and we are paying heavy price!!
The company is obviously gonna lose in the long run!!

Pretty77 wrote:
No it is not user damAged. I would like to clarify that this piece had problems like bugs, power on and off and charging issues. It used to heat up a lot while in use. It is defective iphone to begin with. Now when iphone acknowledges there is a problem, why not replace??
If the phone was not operating as its supposed to initially you could of had the phone replaced under the 1Year Warranty. Apple is only Fixing phones with strictly "sleep/wake" button issues. i.e. if your phone has other issues other than "sleep/wake" you must fix those on your own (if out of warranty) prior to apple fixing the sleep/wake. However if your device is under warranty they will give you a new phone.

Sleep/Wake button is jammed!!

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He didn't hit it hard which is why I am surprised it is stuck. Have any of you had a similar problem, or do you think this will be covered under apple's warranty(allowing me to switch my current iPhone for a new one free-of-charge)?
Any yes or no answer would be appreciated, thanks.

I went to the local Apple Store near me last night and saw a Genius. I told him I pushed the button in and it got stuck, but he didn't really believe me. Since there was no damage to the outside of my iPhone and there was minimal scratching around the button area he couldn't really argue with me. He swapped my iPhone with a new one and I walked out of the store happy as anything, after buying a new case of course (A nice Les Paul rubber one that fits good).
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Either get a 3rd party to fix your phone, or bring it, and $199 to Apple for out of warranty replacement.

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Hi!
I started to have problems with my sleep/wake button this morning. I verified and my phone is eligible to change the button. will it takes many days if I bring it to the apple store?

No one here would know. It depends on a lot of factors. They may have a loaner available, though. Be advised, if the cause of the issue is physical damage, or if there is some form of physical damage to the device, they may require you to pay for the repair itself, even though the Sleep/Wake button would have been free.
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What's wrong with my sleep/wake button?

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